Senior Manager, Production Opens in new tab.

GS1 Canada; Montreal; On-site; CAD 80,000 - 110,000; Full time

Job summary

A leading data services organization in Montreal seeks a Senior Manager, Production to oversee operational processes. This role involves managing a diverse team and ensuring high-quality production workflows. Candidates should have 5-7 years of leadership experience, a university degree, and be bilingual in French and English. The position offers opportunities for continuous improvement and operational excellence.

Qualifications

• Minimum 5-7 years of leadership experience in a production-style operation.
• Proven ability to inspire, coach, and manage high-performing teams.
• Experience evaluating operational business processes.

Responsibilities

• Inspire, coach, and develop a diverse team.
• Oversee day-to-day operations and ensure seamless execution.
• Lead continuous improvement initiatives.

Skills

Leadership in production

Analytical skills

Problem-solving

Interpersonal skills

Bilingual (French and English)

Education

University degree in business or a related subject

Job description

Senior Manager, Production

Department : I&V Service Optimization

Employment Type : Permanent - Full Time

Location : Montreal, QC

Description

Image & Validation (I&V) is responsible for capturing and validating high-quality product images and associated data that our subscribers require to support trading activities and various other business processes.

The Senior Production Manager plays a critical leadership role within the Image & Validation (I&V) department, overseeing the entire production cycle (from reception / intake to work order completion). While not directly responsible for content creation, this role has overall accountability for the operational processes that enable it, managing intake workflows, capacity planning, scheduling, resource allocation, etc.

Blending people management, process optimization, and strategic execution, the Senior Production Manager works closely with our Senior Manager of Imaging Services and our Senior Director of

Subscriber Delivery and Support to resolve workflow issues and ensure timely, high-quality delivery in alignment with our subscriber experience, SLA and budget targets.

This role will champion a culture of operational excellence and continuous improvement to promote efficient and scalable operations.

Key Responsibilities

• Inspire, coach, and develop a diverse team to perform at their best, fostering a high-performance culture aligned with organizational values and goals.
• Work closely with the Director of I&V Operations and the Operations Analyst to implement a full set of operational tools such as capacity models, production plans, forecasting, and productivity dashboards.
• Oversee day-to-day operations and ensure the seamless execution of workflow planning and capability by coordinating work, maintaining production schedules, and managing resource allocation.
• Oversee end-to-end process delivery, escalating issues to appropriate cross-functional teams when required, to ensure all Service Level Agreements (SLA) are met
• Translate key performance indicators (KPIs) into actionable goals. Measuring the performance trends of the team and proactively addressing gaps through process, people, or technology enhancements.
• Lead continuous improvement initiatives such as Lean, Six Sigma, or 5S programs focused on customer feedback to enhance our services.
• Oversee the maintenance and audit of production records, reports, and Standard Operating.
• Procedures (SOPs) to ensure accuracy and compliance.
• Champion a culture of collaboration, diversity and safety-first work environment.
• Build strong cross-functional & interdepartmental relationships through proactive communication and collaboration.

Skills, Knowledge & Expertise

University degree in business or a related subject.

Minimum 5-7 years leadership experience in a production style operation.

Proven ability to inspire, coach, and manage high-performing teams.

Strong analytical, investigative, problem-solving, planning and change management skills.

Experience evaluating operational business processes and documentation of SOPs.

Excellent interpersonal skills and professionalism, with the ability to build and maintain collaborative relationships across all levels.

Confident decision-maker with the ability to navigate ambiguity and manage competing priorities.

Ability to make informed recommendations and clearly articulate rationale.

Demonstrates integrity, dependability, and commitment to professional excellence.

Intellectually curious and able to diplomatically challenge the status quo.

Bilingual (French and English) : This role requires proficiency in both French and English, as this position involves frequent communication with stakeholders and partners across Canada, including provinces

where English is the primary language.

J-18808-Ljbffr