Senior Manager – Product Owner

TD; Toronto; On-site; CAD 116,000 - 163,000; Full time

Job summary

TD is seeking a senior leader to oversee AI programs, driving cross-functional delivery from concept to production while ensuring governance, risk management, and responsible AI practices. You will coordinate business, data, technology, and risk teams to realize enterprise value and maintain regulatory compliance.

The role emphasizes accountability for AI lifecycle management, governance, and continuous improvement, with a focus on scaling solutions to support enterprise goals and responsible

Responsibilities

• Lead and oversee cross-functional AI delivery teams to move AI initiatives from concept to production.
• Define and enforce governance, risk, privacy, and model risk controls for AI use cases.
• Drive adoption and measure value realization from AI capabilities across the enterprise.

Job description

Work Location:Toronto, Ontario, CanadaHours:37.5Line of Business:Sales & Customer Distribution SupportPay Details:$115,600 - $163,200 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Job Description:KEY ACCOUNTABILITIESCUSTOMEROversee a team of professionals providing program and control related services and adviceOversee the execution of annual specialized business processes and ongoing evaluation of programs, methods and processes to ensure that design aligns with the purpose, values and strategies of the business / function / organizationAct as a subject matter expert in the development and delivery of programsLiaise with other SMEs, internally and externally, to understand and interpret applicable legislation/regulations relating to program administrationCoordinate department compliance with overall division guidelines as well as regulatory agenciesIdentify key metrics / criteria for success and ensure reporting mechanisms are established and implementedProvide operational leadership for the management of enterprise-wide programming, developing and implementing best-in- class solutions that are scalable in support of enterprise/ business goalsResponsible for ensuring effective communication to employees and/or leaders regarding policies, programs, processes and standards as well as improving work processes and finding efficiencies through new initiatives andSupport the team by enhancing knowledge and participate in knowledge transfer within team/businessContribute to the success of the team by willingly assisting others in the completion of work activities; provide training, coaching and/or guidance, as appropriateSHAREHOLDERWork closely with key business leaders to develop business plan, ensuring the optimal use of resources and leverage TD’s operating model to maximize efficiency, effectiveness and scalePlan and execute on strategic activities, review and communicate results, and adjust tactics accordinglyExecute on the annual business plan to deliver results aligned with business strategiesManage overall budget, revenue and expenditures, meet business objectives while increasing efficiency and effectivenessProactively identify key business opportunities, research and recommend enhancements / modifications, develop strategies to achieve recommendations and work closely with team to execute and implementMonitor and communicate the effectiveness of delivery strategies, programs, and practices related to own areaKeep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impactsMaintain a culture of risk management and control, supported by effective processes in alignment with risk appetiteEnsure employees are knowledgeable; and assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of ConductEMPLOYEE / TEAMContributes to the development of business segment and/or enterprise functional strategic priorities within their operational area or field of specialtyDevelops annual and/or long-term plans for own area and influences plans well beyond area managedResponsible for management of the overall team providing both leadership and guidanceSet targets and objectives for the team, and deliver resultsGrow team expertise to align with business/enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value deliveredLead a high performing team; provide on-going feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and provide regular input into employee assessments and development plansLead the process of setting performance objectives for the team; track, monitor and effectively address and/or reward performance in a timely mannerManage employees in compliance with all human resources policies, procedures and guidelines of conductShare knowledge, information, skills, and subject matter expertise among the team and ensure the timely communication of issues and encourage good working relationships with other functions and teamsSupport an environment where team freely escalates business challenges; facilitate change through positive reinforcement of milestones and successesRecruit for all hires to ensure a highly diverse, qualified workforce to achieve business objectivesAct as a brand ambassador for your business area/function and the bank, both internally and/or externallyBREADTH & DEPTHProvide people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as requiredOversee and lead a highly complex, and diverse function for an area of significant risk, complexity or scopeStrategic partner to leadership team on the management of the portfolio and financials, with deep industry, external / internal, enterprise knowledge, recognizing and anticipating emerging trends and; identifying operational efficiencies and opportunities with other business management / enterprise areasFacilitate key strategic discussions and provide thought leadership to executive audience (output may include strategic roadmap and/or deliverables/ frameworks/ short to long term goals etc.)Set operational team direction and collaborate with others to execute on common goalsFocus on longer-range planning for functional areaGenerally reports to an ExecutiveEXPERIENCE & EDUCATIONUndergraduate degree and/or10+ years relevant experience1. Prioritize and Manage the BacklogMaintain a prioritized backlog of AI use cases, features, models, and enhancements.Balance business value, technical feasibility, risk, cost, and time-to-market.Drive epic, feature, and story refinement to keep delivery teams focused on the highest-value outcomes.2. Lead Cross-Functional Delivery and ExecutionAlign business, data, technology, risk, and AI teams around shared objectives.Remove delivery blockers and drive progress toward sprint and PI commitments.Ensure AI solutions move efficiently from concept to production.3. Be Accountable for Responsible AI, Risk, and GovernanceEnsure AI use cases meet governance, regulatory, privacy, security, and model risk requirements.Champion responsible AI practices, transparency, monitoring, and controls.Maintain accountability for AI lifecycle management and ongoing oversight.4. Drive Adoption, Value Realization, and Continuous ImprovementMeasure business impact and adoption of AI capabilities.Gather stakeholder and customer feedback to continuously improve outcomes.Optimize models, processes, and experiences to maximize realized value.Who We Are:TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.Our Total Rewards PackageOur Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn moreAdditional Information:We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.Colleague DevelopmentIf you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.Training & OnboardingWe will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.Interview ProcessWe’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.AccommodationYour accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.We look forward to hearing from you!Language Requirement (Quebec only):Sans Objet