Senior Manager, Process Transformation & Large Program Management

RBC; Toronto; On-site; CAD 150,000 - 190,000; Full time

Job summary

RBC is seeking a Senior Process Owner Expert to lead governance for large, multi-year transformation programs within Finance Shared Services. You will coordinate executives, business leaders and operations to deliver enterprise-wide benefits and align priorities across competing objectives.

You will drive AI, RPA, and digital initiatives, optimize processes, and ensure effective controls while sustaining regulatory compliance and change management practices across the organization.

Qualifications

• University degree or equivalent experience (Business/Accounting/Finance preferred).
• Deep understanding of Finance Shared Services operational processes.
• Hands-on expertise managing and leading major operational transformation programs.
• Advanced experience with large program management and complex multi-year initiatives.
• Experience in process improvement, process redesign or operational transformation, with measurable business impact.
• Exceptional stakeholder management skills across diverse teams and organizational levels.
• Proven capability to track and measure program benefits and risks.
• Strong oral and written communication skills with ability to communicate with clarity and influence.
• Strategic thinking and business acumen; ability to connect process improvements to business outcomes.
• Strategic planning and critical thinking capabilities.
• Advanced Excel and PowerPoint proficiency.
• Change management mindset and process transformation expertise.
• Sense of urgency with ability to handle multiple demands.
• Confidence in decision making and strategic planning.

Responsibilities

• Accountable for driving, transforming, and executing our future operations model, aligning our teams and processes based on new and future digital capabilities.
• Work closely with process owners to support the development of key digital capabilities that will help transform our operations center.
• Continuously identify and prioritize transformation opportunities leveraging AI, RPA, and digital enablers to improve client experience and efficiency.
• Conduct cross-functional analysis with Operations and Lines of Business to build compelling business cases for transformation initiatives.
• Ensure risk identification, evaluation, continuous monitoring, and escalation in place to mitigate reputational, financial and operational risk.
• Champion process improvement initiatives that increase productivity year-over-year while ensuring regulatory compliance.
• Set up metrics to measure and track new operations adoption.
• Design and deliver meaningful change management practices to enhance execution of innovations.

Skills

Business Process Design

Business Process Transformation

Collaboration

Communication

Decision Making

Design Processes

Effectiveness Measurement

Interpersonal Relationship Management

Long Term Planning

Operational Delivery

Organizational Change Management

Planning

Program Management

Stakeholder Management

Time Management

Transformation Programs

Waterfall Model

Education

Bachelor's degree in Business/Finance or equivalent

Tools

Excel

PowerPoint

Job description

Job Description

As a senior process owner expert, this individual will lead the governance and oversight of large, multi-year process transformation programs supporting Finance Shared Services ensuring effective program delivery and cross-pillar alignment. You will be the connective tissue between executive sponsors, business leaders, and operational teams, coordinating complex initiatives that drive organizational transformation. This individual will lead transformational change in FSS and will partner with various stakeholder groups to deliver enterprise-wide transformation benefits while managing stakeholder priorities, program health, and strategic alignment across competing business objectives. This pivotal role combines strategic vision with hands-on operational expertise, positioning you to drive organizational excellence through process optimization, artificial intelligence, and automation.

What will you do?

• Accountable for driving, transforming, and executing our future operations model, aligning our teams and processes based on new and future digital capabilities.
• Work closely with process owners to support the development of key digital capabilities that will help transform our operations center.
• Continuously identify and prioritize transformation opportunities leveraging artificial intelligence, robotic process automation (RPA), and digital enablers to improve client experience, streamline fulfillment processes, achieve efficiency gains and increased digitization year-over-year
• Conduct cross-functional analysis with Operations and Lines of Business groups to build compelling business cases for transformation initiatives, maximizing synergies and economies of scale across the enterprise
• Ensures risk identification evaluation, continuous monitoring, effective controls and escalation disciplines are in place to mitigate reputational, financial and operational risk.
• Champion process improvement initiatives that increase productivity year-over-year while maintaining regulatory compliance and control effectiveness
• Set up appropriate metrics to measure and track new operations adoption.
• Design and deliver meaningful change management practices that enhance organization’s executions innovation.

What do you need to succeed?

Must Have

• University degree or equivalent experience (Business/Accounting/ Finance preferred)
• Deep understanding of Finance Shared Services operational processes.
• Hands-on expertise managing and leading major operational transformation programs
• Advanced experience with large program management and complex multi-year initiatives
• Experience in process improvement, process redesign or operational transformation, with measurable business impact
• Exceptional stakeholder management skills across diverse teams and organizational levels
• Proven capability to track and measure program benefits and risks
• Strong oral and written communication skills with ability to communicate with clarity and influence
• Strategic thinking and business acumen; ability to connect process improvements to business outcomes
• Strategic planning and critical thinking capabilities
• Advanced Excel and PowerPoint proficiency
• Change management mindset and process transformation expertise
• Sense of urgency with ability to handle multiple demands
• Confidence in decision making and strategic planning

Nice to Have

• 3+ years' experience with end-to-end (E2E) process review, mapping and documentation
• Background in Lean Six Sigma (LSS) or process re-engineering
• Experience with large-scale data analysis
• SOX Controls knowledge and financial reporting cycle experience
• Interest in AI and automation solutions applied to process optimization

Job Skills

Business Process Design, Business Process Transformation, Collaboration, Communication, Decision Making, Design Processes, Effectiveness Measurement, Interpersonal Relationship Management, Long Term Planning, Operational Delivery, Organizational Change Management, Planning, Program Management, Stakeholder Management, Time Management, Transformation Programs, Waterfall Model

Additional Job Details

Address

180 WELLINGTON ST W:TORONTO

City

Toronto

Country

Canada

Work hours/week

37.5

Employment Type

Full time

Platform

TECHNOLOGY AND OPERATIONS

Job Type

Regular

Pay Type

Salaried

Posted Date

2026-08-28

Application Deadline

2026-09-12

Note

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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