Senior Manager Process Transformation & Delivery

RBC; Toronto; On-site; CAD 100,000 - 130,000; Full time

Job summary

A leading financial institution is looking for a Senior Manager Process Transformation & Delivery in Toronto. This role involves driving strategic initiatives within Wealth Management, leading project execution, and collaborating with senior leadership. The ideal candidate has over 5 years of experience in project management within financial services, strong analytical skills, and exceptional communication abilities. Competitive compensation and a dynamic work environment are offered.

Benefits

Comprehensive Total Rewards Program

Flexible benefits

Opportunities for professional growth

Qualifications

• 5+ years of experience in strategy, project management, or operations in financial services.
• Strong analytical and problem-solving skills.
• Exceptional communications and change management skills.

Responsibilities

• Collaborate with senior leadership on strategic initiatives.
• Develop comprehensive project plans with timelines and milestones.
• Act as a liaison between cross-functional teams.

Skills

Analytical skills

Project management

Leadership skills

Communication skills

Education

Post-Secondary Education – BCom/ BA / BSc / BEng

PMP, Scrum Master Certification

Tools

MS PowerPoint

Jira

MS Project

Confluence

Job description

Overview

The Senior Manager Process Transformation & Delivery will be responsible for driving strategic initiatives within Wealth Management Global Operations (WMGO). This role involves developing, managing, and executing key projects that align with the WMGO’s long-term goals. This role requires a seasoned leader who can navigate ambiguity, communicate effectively across levels, and deliver measurable outcomes. The ideal candidate will possess strong analytical, project management, and leadership skills to ensure the successful implementation of initiatives that enhance operational efficiency, client experience, and business growth while enabling the Transformation Management Office (TMO) new ways of working.

Responsibilities

• Strategic Planning and Execution: Collaborate with senior leadership to identify, prioritize, and execute strategic initiatives that align with WMGO's objectives
• Develop comprehensive project plans, including timelines, milestones, and resource allocation
• Adhere to the transformation management office (TMO) new ways of working (Planview, 3 in a box model, OKRs, etc.)

• Functional Decomposition & Business Architecture: Document and leverage a comprehensive view of WMGO Functional Decomposition
• Ensure key programs enable the evolution of WMGO business architecture in a scalable manner aligned with long-term goals
• Develop and communicate a vision for the future state across multiple programs impacting WMGO

• Project Lead: Lead and provide governance to WMO teams on specific initiatives providing guidance, motivation, and support to achieve project goals
• Foster a culture of collaboration, innovation, and continuous improvement.

• Stakeholder Engagement: Act as a liaison between cross-functional teams, including operations, technology, compliance, and client services, to ensure alignment and effective communication.
• Develops and maintains working relationships that embraces a strong internal business partner and external client mind-set to effectively communicate and build rapport with senior leaders, project champions, sponsors, and business partners.
• Develop and create engaging presentations, findings and recommendations to senior management and stakeholders.

• Data Analysis and Insights: Conduct in-depth analysis of market trends, client needs, and operational performance to identify opportunities for improvement and drive simplification
• Use data-driven insights to inform decision-making and measure the success of initiatives
• Process Mapping and Optimization

• Process Improvement: Identify inefficiencies in current processes and recommend solutions to optimize workflows and enhance productivity
• Governs the lifecycle of new solutions from idea creation to implementation and support
• Implement best practices and innovative approaches to improve client satisfaction and operational outcomes

• Risk Management and Compliance: Ensure all initiatives comply with regulatory requirements and audit guidelines
• Proactively identify and mitigate risks associated with strategic projects

What do you need to succeed?

Must have:

• Post-Secondary Education – BCom/ BA / BSc / BEng or equivalent work experience
• PMP, Scrum Master Certification
• LSS Belt and/or Agile project experience, Planview
• 5+ years of experience in strategy, project management, or operations within the financial services industry, preferably in wealth management or global operations
• Advanced level MS PowerPoint skills in creating engaging presentation materials
• Strong analytical and problem-solving skills, with the ability to synthesize complex information and develop actionable strategies.
• Exceptional communications and change management skills; comfort presenting to executive level leadership; demonstrated skill at producing succinct and factual documentation/content to guide discussions and decision-making.
• Strategy, Project Management, Time Management, Organizational and Leadership skills and drive to deliver on the program’s objectives

Nice-to-have

• MBA, CFA, CPA
• Prior Wealth Management experience
• Wealth Management Business Knowledge
• Advanced understanding and experience of RBC’s Agile, iWF, and Business Agility project management frameworks and tools (e.g., MS Project, Jira, Leankit, Confluence)

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to take on progressively greater accountabilities

Job Skills

Adaptability, Crisis Management, Decision Making, Delegating Tasks, Group Problem Solving, Interpersonal Relationship Management, Long Term Planning, Operational Delivery, Process Improvements, Time Management

Additional Job Details

• Address: 180 WELLINGTON ST W, TORONTO
• City: Toronto
• Country: Canada
• Work hours/week: 37.5
• Employment Type: Full time
• Platform: WEALTH MANAGEMENT
• Job Type: Regular
• Pay Type: Salaried
• Posted Date: 2025-09-23
• Application Deadline: 2025-10-10

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.