Senior Manager, Platform Behaviour Analytics

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As an integral member of the Digital Analytics & Integration team, reporting to the Director, Digital Analytics and Integration, the Senior Manager, Platform Behaviour Analytics is responsible for owning & leading projects that impact the business through in-depth research analysis, interpretation, and insights derived from complex clickstream data. The Senior Manager applies data subject matter expertise to consult with the business on strategic growth and competitive benchmarking, leading the development to deliver high quality executive-level read-outs and summaries while ensuring compliance with CIBC requirements standards, work practices, processes, security standards and policies. The Senior Manager provides guidance to internal & external stakeholder teams, applying a comprehensive, conceptual and practical understanding of the area of specialization to a wide range of business and technical situations while analyzing platform’s business performance.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you'll succeed

• Analytics Delivery: Provide leadership to the team in planning, implementing, and maintaining a robust and scalable data architecture focused on behavior analytics. Managing end-to-end analytics delivery, including requirements gathering, advisory on data elements, and overseeing regular updates with quality control processes. Individually contribute to producing key analytic outcomes that provide actionable insights from user behavior patterns and platform performance.

• Cross-Functional Collaboration: Work closely with peers across Digital banking and other stakeholders within the bank in both business and technical functions to provide competitive intelligence and functional insights for strategic projects, ensure alignment with our bank's strategic objectives, planning and presentations. This role acts as a bridge between different teams, facilitating high communication and collaboration and involves a high degree of stakeholder management. Build strong collaborative relationships by establishing and maintaining a communication network with various stakeholders including platform product owners, technology and other analytics teams for business alignment. Proactively chair and conduct meetings to discuss intake requests, gather requirements, provide status updates on key items, and share insights related to user behavior.

• Leading: Oversee the team's intake of analytics requests, whether regular or ad-hoc, user behavior trends, and performance summaries. Ensure insights are effectively communicated to relevant business stakeholders and the leadership team. Support end-to-end deliverables as a subject matter expert, and provide guidance to a diverse team of technology, data and business professionals. Maintain a collaborative work environment and support team members to resolve organizational, operational, and process problems. Maintain personal competency and coach/develop team members in tools relevant to behavior analytics, including Databricks, SQL/Python for data extraction, data visualization techniques, and creating executive-ready presentations using Tableau and PowerBI.

• Communication: Superior interpersonal and communication skills sufficient to convey or present factual and conceptual information on issues which require detailed explanation and interpretation. Ability to prepare materials and summaries tailored to executive leadership is a critical skill. Support the development of business cases.

• Market and Competitive Benchmarking Assessments: Proactively scan the market to identify and assess new and emerging industry trends, customer needs, digital capabilities and the competitive landscape, including CIBC’s standing.

Who you are

• You have a degree/diploma in: Business, Analytics, and/or a related field. It's an asset if you have a Master’s degree (MBA, MSc., etc.).

• You can demonstrate: 5 years of work experience in a strategic role leading projects and producing high-quality deliverables, working with Data and Analytics tools and processes is also an asset.

• You understand technical concepts, and can explain them in basic terms: You are fascinated by data and technology, and have a knack for teaching, and breaking down complex topics into business-friendly language.

• You're digitally savvy: You seek out innovative solutions and embrace evolving technologies.

• You act like an owner: You thrive when you're empowered to take the lead, go above and beyond, and deliver results.

• You’re driven by collective success: You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.

• You give meaning to data: You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.

• Values matter to you: You bring your real self to work and you live our values – trust, teamwork and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location: Toronto-81 Bay, 18th Floor

Employment Type: Regular

Weekly Hours: 37.5

Skills: Analytical Solutions, Behavioral Analytics, Benchmarking, Competitive Assessments, Customer Behavior Analytics, Data Mining, Data Visualization, Decision Making, Industry Trend Analysis, Metrics Analysis, Microsoft Power Business Intelligence (BI) Data Visualization, Process Improvements, Reporting and Analysis, Stakeholder Management, Tableau Dashboard Development, User Behavior Analytics