Senior Manager, People + Operations

Harbour West Consulting Inc.; Vancouver; On-site; CAD 82,000 - 90,000; Full time

Job summary

Big Sisters of BC Lower Mainland is seeking a Senior Manager, People + Operations to lead the day-to-day operations across people, operations, and governance. The role ensures staff have the tools and environment for their best work while strengthening organizational effectiveness.

The role collaborates with teams to streamline workflows, manage HR administration, onboarding, performance processes, and workplace culture initiatives.

Qualifications

• Bachelor's degree required; five+ years in operations, HR, or cross-functional leadership.
• CPHR designation or equivalent is an asset.
• Strong communication, interpersonal, and client service skills.
• Experience building internal foundations, policies, and governance practices.

Responsibilities

• Lead day-to-day functioning across people, operations, and governance.
• Streamline workflows and strengthen operational processes.
• Oversee HR administration, recruitment support, onboarding, and performance processes.
• Collaborate across teams to support decision making and organisational effectiveness.

Skills

Leadership

HR experience

Operations management

Cross-functional collaboration

Communication

Governance

Project management

Education

Bachelor's degree

Job description

Organizational Profile

Big Sisters of BC Lower Mainland enable life-changing mentoring relationships to ignite the power and potential in youth. Big Sisters provides direct service to young people, who through no fault of their own, may be facing adversity. By matching them with caring adult volunteers in quality one-to-one and group mentoring relationships, Big Sisters ensure they have the relationships they need to become resilient and realize their full potential.

About the Role

Reporting to the Chief Executive Officer, the Senior Manager, People + Operations is a hands-on, cross-functional role responsible for leading the day-to-day functioning of the organization across people, operations, and governance. This role ensures staff have the tools, environment, and processes needed to do their best work, while working across teams to streamline workflows and strengthen organizational effectiveness. Reporting to the Chief Executive Officer, the Senior Manager, People + Operations (Senior Manager) is a hands-on, cross-functional leader responsible for ensuring the smooth, effective day-to-day functioning of the organization across people, operations, and governance. This role plays a central part in building a strong internal foundation, ensuring staff have the tools, systems, support, and environment they need to do their best work.

The Senior Manager collaborates closely with teams across the organization to streamline workflows, strengthen operational processes, and enhance organizational effectiveness. The Senior Manager oversees core people-operations functions such as HR administration, recruitment support, onboarding, performance processes, and workplace culture initiatives. In addition, they provide operational leadership by managing key administrative systems, engaging in cross-departmental projects, and ensuring organizational policies, procedures, and governance practices are current, compliant, and aligned with strategic priorities.

This is an excellent opportunity for an experienced human resource professional with a proven record of expertise across all facets of human resources. The preferred candidate will have a bachelor's degree with a minimum of five (5) years' experience in operations, human resources, or a similar cross-functional role leading teams and managing department-level functions; a CPHR designation or equivalent is an asset. This position requires excellent communication, interpersonal, and client service skills with the ability to work across teams to set goals, resolve issues, and support decision making. An equivalent combination of education, training and experience will be considered.

The salary for this position is $82,000 - $90,000 annually.