Senior Manager, People Experience – RBCx (1 Year Contract)

RBC; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading Canadian bank is seeking a Senior Manager, People Experience to enhance the employee experience within RBCx. This one-year contract position demands expertise in talent management and exceptional communication skills. You will collaborate with senior leaders, drive initiatives to boost engagement, and design impactful content. The ideal candidate has over 5 years of experience in tech or high-growth environments.

Benefits

Comprehensive Total Rewards Program

Coaching and development opportunities

Ability to make a lasting impact

Collaborative and high-performing team environment

Qualifications

• 5+ years of experience in relevant fields.
• Background in instructional design or visual communication.
• Solid track record in enhancing employee experience.

Responsibilities

• Partnering with leaders to improve employee engagement.
• Leading People Experience projects.
• Designing engaging content for employees.

Skills

Talent Management

Advanced proficiency in Canva

Exceptional verbal and written communication

Project management tools proficiency

Content design skills

Data-driven decision-making

Tools

Jive

Slack

Asana

Job description

Job Description

What is the opportunity?

At RBCx, we power bold ideas, founders, and tech companies. We help some of the most ambitious tech and innovation companies scale and make an impact in the world by connecting them to the right people, ideas, and financial solutions of one of Canada’s largest banks. Our people are our most valuable assets, which is why we invest deeply in making sure RBCx isn’t just a place to work, but a place to belong. We’re currently looking for ambitious trailblazers and curious minds who want to help grow the next generation of Canadian tech companies. If that’s you, we can’t wait to connect.

We are looking for a Senior Manager, People Experience to join our team on a one-year contract, reporting directly to the Director of People Experience & Integration. In this pivotal role, you will significantly contribute to improving the employee experience, which is essential for promoting retention, engagement, and growth throughout RBCx as part of our Operations & Strategic Initiatives (OSI) Centre of Excellence. In this position, you will act as an advisor, coach, cultural champion, project manager, and facilitator.

Who is People Experience?

We strive to create an exceptional people experience where employees and leaders thrive - by cultivating continuous growth through meaningful learning and creating connection.

Our goal is to empower individuals at every level within the organization to perform at their best, while also ensuring excellence in people operations that support each phase of the employee journey.

What will you do?

• Partnering with our Leaders and Senior Management Teams to understand team needs, while identifying gaps and opportunities to improve employee engagement, experience, and connection.
• Building and nurturing relationships with RBC Enterprise teams (such as HR, Recruitment, Communications, and L&D) and RBCx teams to deliver resources, programs, and frameworks that enhance the capabilities and experiences of our teams.
• Translating employee insights and feedback into actionable initiatives that foster retention, motivation, and inclusion, collaborating with leadership and internal partners to achieve meaningful outcomes.
• Leading and refining People Experience projects, including onboarding/offboarding, employee guides, talent management enablement, learning experiences, and career mapping.
• Playing a key role in planning and hosting high-energy town halls, and other employee forums that foster a dynamic, engaging work environment.
• Spearheading change management and communication initiatives to ensure the smooth implementation of People programs, systems, and services, resulting in clear outcomes and positive adoption.
• Empowering leaders with advisory support, training, resources, and tools necessary for effective leadership, including onboarding plans, goal-setting templates, and essential messaging to facilitate communication.
• Designing and creating engaging, visually appealing, and easily digestible content for a variety of purposes, from learning and enablement to employee updates, while contributing to our internal knowledge system.

What do you need to succeed?

Must-have

• 5+ years of experience in Talent Management, People Programs, or People Business Partnerships within high-growth SaaS, tech companies or design/advertising agencies.
• Advanced proficiency in Canva (or equivalent tools).
• A background in instructional design, learning & development and/or visual communication.
• Experience with collaboration and project management tools such as Jive, Slack, Asana, or similar platforms.
• Exceptional verbal, written and visual storytelling skills, enabling you to synthesize complex ideas and convey messages clearly.
• A solid track record in enhancing employee experience, having successfully led initiatives focused on engagement and enablement for various teams in a people focused role. Ideally, you’ll have experience in a tech company or digital agency.
• Exceptional content design skills, where you are thoughtful in your approach to designing content for employees and leaders, ensuring it is digestible, engaging & visually appealing. You pride yourself in building impactful decks and bring a design lens to your content.

Nice to Have

• A growth mindset, where you can pinpoint scalable opportunities, identify gaps that need attention, and drive progress through effective project management.
• Strong relationship-building ability, which will allow you cultivate essential connections across RBC and RBCx to enrich your team's experience.
• Data-driven decision-making, you are someone who’s passionate about collecting and analyzing data to extract insights that inform purposeful initiatives and convert those insights into actionable steps.

What’s in it for you?

• A comprehensive Total Rewards Program including bonuses and flexible benefits
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in an agile, collaborative, progressive, and high-performing team

We thrive on the challenge to be our best, and we work together to help our clients thrive and communities prosper. We care about each other and believe that achieving success is a goal shared across the organization.

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.