Senior Manager, Partnerships, Everyday Rewards

RBC; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

RBC is seeking a strategic individual to join the Avion Rewards team focusing on the Grocery vertical. This role involves managing partnerships that enhance customer loyalty and engagement while ensuring alignment across various business sectors. Ideal candidates will have extensive experience in client service and relationship management, with a passion for creating meaningful partner experiences.

Benefits

Comprehensive Total Rewards Program

Opportunities for career progression

Dynamic collaborative work environment

Qualifications

• 5-10 years in partnerships or client service.
• Experience in Loyalty, Grocery, and/or Retail organizations.
• Strong consultative skillset with PowerPoint proficiency.

Responsibilities

• Manage Grocery vertical strategy and partner relationships.
• Collaborate with cross-functional teams to achieve integration goals.
• Lead partner conversations and build relationships.

Skills

Communication

Relationship Management

Client Service

Consultative Skills

Stakeholder Management

Job description

Job Summary

Job Description

What is the opportunity?

Avion Rewards is an award-winning, internationally recognized loyalty and consumer engagement platform that provides Canadians with the flexibility to shop, save, earn, and redeem for everyday merchandise, aspirational rewards and experiences. Our program is strengthened by RBC’s partnership ecosystem, which includes leading brands (many with their own proprietary loyalty programs), providing Avion members with greater flexibility and countless ways to earn and redeem, and creating unique opportunities for strategic partners to extend their reach and the value they provide to Canadians.

Avion’s Everyday Rewards, Partnerships team is responsible for identifying, securing, and fostering deep relationships with partners that are mutually beneficial to the enterprise, our clients, and our partners. These high-value strategic partnerships accelerate member value and engagement for our loyalty program and across the enterprise,while delivering against partner objectives and goals. Our strategic partnerships are comprised of industry and category leaders with long term entrenched relationships across the enterprise; they are critical to our client focused approach and how we deepen our client relationships with meaningful value.

In this role, you will be responsible for the implementation and success of the Everyday Rewards Grocery strategy through our anchor partners. This is a highly collaborative role working across external partners, enterprise lines of business, as well as cross-functional teams within Cards & Loyalty to ensure engagement and alignment of opportunities for partner integration and growth.

You will establish and implement a best-in-classpartner experience and solidify the reputations of Cards & Loyalty, Avion Rewards, and RBC as leaders inthe loyalty space.

What will you do?

• Reporting to the Director, Partnerships (Grocery & Pharma), manage the Grocery vertical strategy and day-to-day relationships with our grocery partners

• Support the Director, Senior Director, and Vice President, Everyday Rewards, to ensure overall program alignment, growth, governance, and successful outcomes

• Establish sector expertise within Grocery and proactively identify and assess insights, market research, and emerging trends to inform vertical strategy and its on-going evolution

• Build strong and relevant partner journeys along with effective workstream and project management frameworks to help achieve partner and program objectives and KPIs

• Inspire and lead with a client centric approach; committed to creating best-in-class, customer-first mindset, to drive engagement, loyalty and superior outcomes for our clients by leveraging our market leading Avion Rewards loyalty program

• Establish ongoing touchpoints with key stakeholders, executives, and functional partners to ensure continuing alignment of partnership activities and key business strategies

• Collaborate across enterprise lines of business and cross-functional teams (i.e. Credit Cards, Product Owners, Marketing, Analytics, Tech Delivery, Finance etc.) to establish an integrated ‘One RBC' approach with our anchor grocery partners

• Support the preparation of monthly, quarterly and annual business reviewswith key partnersto drive engagement, identify new opportunities for integration, and foster best-in-class partnerships

• Establish strong relationships and cadences withkey partner contacts and internalproduct leads to proactively identify new opportunities to deepen and extend partnership across LOB and broader RBC enterprise

What do you need to succeed?

Must-have:

• 5-10 years of experience in partnerships, client service or relationship management, growing relationships and achieving mutually beneficial objectives and goals

• 5+ years of direct experience in Loyalty, Grocery and/or Retail organizations to inform sector strategy insights and approach

• Strong consultative skillset and ability to translate via above average PowerPoint skills

• Strong communication skills; able to effectively convey information and ideas while bringing simplicity to complexity

• Experience navigating Enterprise relationships with leading brands and cultivating mutually beneficial business value in market at pace

• Experience leading partner conversations and building relationships with day to day contacts

• Demonstrated and above average ability to manage multiple priorities & meet deadlines in a fast-paced environment

• A sense of pride in maintaining consistent high levels of performance and attention to detail

• Self-starter approach with a strong bias for action, drive to impact, sense of curiosity, and ability to build trust and alignment

• Strong stakeholder management; ability to work in a collaborative and supportive way in cross-functional teams and across a large matrixed organization while being able to adapt in ambiguous, agile, and rapidly changing environments

Nice to have:

• Experience in Loyalty and Rewards programs

• Experience in sales, business development, or professional services / agencies

• Project management experience including cross functional navigation

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Opportunities to take on progressively greater accountabilities

• Access to a variety of job opportunities across business and geographies

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• Opportunities to do challenging work

Job Skills

Business Development, Coaching Others, Communication, Customer Acquisition Strategy, Customer Relationship Management (CRM) Strategies, Customer Value Management, Long Term Planning, Negotiation, Perseverance and Follow-Through, Sales Channels, Sales Forecasting

Additional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-06-25

Application Deadline:

2025-07-10

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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