Senior Manager, Operations for PSP

SRx Health Solutions; Ontario; On-site; CAD 80,000 - 110,000; Full time

Job summary

Join a leading health services company as a Senior Manager in Operations for Patient Support Programs. You will design and implement training initiatives, assess their effectiveness, and work closely with teams to improve healthcare delivery in a dynamic environment. This role offers the chance to impact the wellbeing of Canadians while fostering your career in a collaborative setting.

Benefits

Paid vacation

Annual Bonus

Paid sick days

Comprehensive salary

Benefits package

RRSP

Opportunities for skill development

Access to WorkPerks program

Qualifications

• 7+ years of experience in healthcare operations or training, preferably in PSPs.
• Proven ability to design and deliver effective training programs.

Responsibilities

• Develop training programs based on organization's objectives.
• Evaluate effectiveness of training through feedback and performance metrics.
• Collaborate with cross-functional teams to align training initiatives.

Skills

Facilitation

Communication

Collaboration

Education

Bachelor's degree in Life Sciences, Healthcare, or related field

Advanced degree or training certification

Job description

Join to apply for the Senior Manager, Operations for PSP role at SRx Health Solutions

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Join to apply for the Senior Manager, Operations for PSP role at SRx Health Solutions

Do you want to work with a collaborative, diverse team and gain innovative experience in one of the fastest evolving industries?

SRx health solutions is a fast-growing healthcare solutions services company designed for today’s growing markets. We are Canada’s leading healthcare provider and have grown with over 400 employees across the country. We provide innovative, sustainable, and integrated healthcare solutions with a mission to enhance the wellness of Canadians. You will be part of a team that is dedicated to create immersive experiences and transforming ideas into successful health care programs that matter.

Here, you will be empowered to follow your passion to continuously learn and grow. Not to forget to mention, we have one of the friendliest teams on the globe!

What You Will Be Doing

• Develop and implement training programs: Design and develop training curriculum for
  
  
  

patient support staff based on the organization's objectives and industry best practices. -

Collaborate with subject matter experts to gather information and materials for training

content. - Create engaging and interactive training materials, including presentations, job

aids, and e-learning modules.

• Conduct training sessions: Deliver comprehensive training sessions to patient support staff,
  
  
  

both new hires and ongoing employees. - Utilize various training methods and techniques

to ensure effective knowledge transfer and skill development. - Facilitate interactive and

engaging training sessions by incorporating role-plays, group discussions, and real-life

scenarios.

• Evaluate training effectiveness: Assess the effectiveness of training programs through
  
  
  

evaluations, feedback forms, and performance metrics. - Analyze training data to identify

areas of improvement and make appropriate adjustments to training materials and sessions.

Continuously monitor and review the impact of training on patient support staff's

performance and overall program outcomes.

• Collaborate with cross-functional teams: Partner with program managers, clinical specialists,
  
  
  

and other stakeholders to understand program requirements and align training initiatives. -

Collaborate with subject matter experts to ensure training content is accurate, up-to-date,

and aligned with industry standards. - Communicate and coordinate training schedules,

resources, and requirements with relevant departments.

• Stay abreast of industry trends: Keep up-to-date with the latest developments and trends in
  
  
  

patient support programs, healthcare regulations, and training methodologies. - Attend

conferences, training workshops, and relevant industry events to enhance knowledge and

network with professionals in the field. - Share knowledge and best practices with the team

and integrate new ideas into training programs.

About Your Qualifications

• Bachelor's degree in Life Sciences, Healthcare, Education, or related field; advanced degree or training certification is an asset.
• 7+ years of experience in healthcare operations or training, preferably within Patient Support Programs (PSPs).
• Proven ability to design, develop, and deliver effective training programs using various formats (in-person, e-learning, job aids).
• Strong facilitation and communication skills, with experience leading engaging and interactive sessions.
• Skilled in evaluating training impact and using data to drive improvements.
• Collaborative mindset with experience working cross-functionally with clinical and program teams.
• Solid understanding of PSP trends, healthcare regulations, and adult learning principles.
  
  
  

Why you should work with us?

• Paid vacation
• Annual Bonus
• Paid sick days
• Comprehensive salary
• Benefits package
• RRSP
• Opportunities to develop new skills and progress your career
• Access to thousands of perks vendors and discounts through our WorkPerks program, including excellent discounts for apparel, restaurants, technology, fitness, travel, and tickets to some of your favorite sports and entertainment events
  
  
  

If it sounds like you, we want you to apply!

About Us

SRx Health Solutions was founded in 2013 by its current President, Adesh Vora. After running retail pharmacies for over 12 years, Mr. Vora opened two pharmacies in Ontario. To achieve this, Mr. Vora recognized the need to provide more than just retail pharmacy services. Our company fosters a collaborative and inclusive work environment that empowers individuals to thrive, embrace challenges, and make a meaningful impact on the healthcare industry.

SRx health solutions is committed to fostering an environment of Diversity and Inclusion where employees are both valued and heard. We have a diverse representation of gender, race, sex, thought, and other personal characteristics that contribute towards the improvement of our commerce and people. We also provide accommodation during the interview process. Please reach out to our People Operations department at [e-mail] for accommodation.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitals and Health Care

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