Senior Manager, Operational Risk Management – KI (5364)

TD; Toronto; On-site; CAD 116,000 - 163,000; Full time

Job summary

TD is seeking a Senior Manager, Operational Risk Management – KI in Toronto to lead the KI program across TD's second line of defence. You will design, implement and monitor the KI program, aligning with evolving regulations and industry expectations while coordinating with risk partners and regulators.

The role requires over 10 years in risk management, strong leadership, and excellent communication skills to drive a complex program and mentor a diverse team within a high‑stakes financial

Qualifications

• Over 10 years of related experience in risk management, governance & control, or audits
• Excellent presentation, organizational, analytical, interpersonal and communication skills
• Exceptional leadership and planning skills to handle complex, multi-stakeholder teams
• Strong people skills with the ability to influence across the Bank
• Familiarity with Canadian and U.S. regulatory requirements for operational risk management

Responsibilities

• Collaborate with risk and business partners for successful coordination and delivery of the KI program
• Own, enhance and implement KI program in line with industry practices and regulatory expectations
• Develop and transition KI program to target state in EGRC ServiceNow
• Ensure KI program documentation and artifacts are high-quality and timely
• Benchmark TD’s KI methodology against industry practices and regulatory expectations
• Represent TD in meetings with Regulators and industry working groups
• Identify and develop a diverse talent pipeline to strengthen the KI program

Skills

KI program

Regulatory knowledge

Stakeholder management

Leadership

Presentation skills

Job description

Work Location

Toronto, Ontario, Canada

Hours

37.5

Line Of Business

Risk Management

Pay Details

$115,600 - $163,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

Operational Risk Management is accountable for the design and implementation of TD’s Operational Risk Framework that sets out the Bank’s policies, processes and practices for the identification, assessment, reporting, mitigation and control of operational risk. Within this context, ORM acts as an independent risk management function responsible for ensuring the Bank has effective operational risk management programs to remain within the Bank's risk appetite.

TDBG applies the “Three Lines of Defence” model to managing risk. As a representative of the second line of defence, the position of Senior Manager, Operational Risk Management – KI ensures the appropriate design, implementation and/or execution of the Key Indicator program. This position reports to the AVP, Process & Execution Risk.

Senior Manager, Operational Risk Management –KI will be responsible for the KI Program including design, implementation and ongoing monitoring of the KI program as well as evolving the program to continuously align to regulations and meet changing industry expectations.

Key Responsibilities Include

• Collaborate with risk and business partners for successful coordination and delivery of the KI program to manage operational risk
• Own, enhance and implement KI program in line with the industry practices, evolving regulatory expectations and evolving risk ecosystem to ensure sustainable risk management practices benefiting the Bank
• Develop and transition KI program to target state in EGRC ServiceNow
• Ensure KI program documentation and artifacts are high-quality, accurate, completed within required timeframe, and meet all regulatory standards/expectations
• Conduct periodic benchmarking of TD’s methodology/practices to industry best practices and evolving regulatory expectations
• Represent TD as a subject matter expert in meetings with Regulators and industry working groups
• Identify strong talent, recruit, and develop a diverse talent pipeline of qualified workforce to innovate and maximize individual strengths to lead to a better business outcome

Department Overview

Corporate Operational Risk Management (C-ORM) is accountable for the design and implementation of TDBG’s Operational Risk Framework, which sets out the Bank’s governance, policies, processes and practices for the identification, assessment, reporting, mitigation and control of operational risk. Within this context, C-ORM acts as an independent risk management function responsible for ensuring the Bank has effective operational risk management programs to remain within the Bank's risk appetite.

Job Requirement

• Over 10 years of related experience (e.g. experience in Risk Management, Governance & Control, Audit, etc.).
• Excellent presentation, organizational, analytical, interpersonal and communication skills to communicate information clearly to employees and management throughout the Bank.
• Exceptional leadership and planning skills to handle teams with functional diversity and complexity, and multiple points of contact
• Strong people skills - with demonstrated ability to impact and influence. The ability to build positive relationships with stakeholders across the Bank, work in a demanding environment and handle multiple deadlines and priorities.
• Strong knowledge and understanding of the financial services industry, risk management and regulatory requirements. Familiarity with Canadian and U.S. regulatory requirements and industry standards regarding operational risk management is valuable.
• Experience with designing and implementing change across the Bank
• Sound financial acumen, specifically exceptional research and analytical skills – ability to absorb information on a variety of often complex issues (financial and non-financial) and provide insights.

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We’re committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec Only)

Sans Objet