Senior Manager, Operational Risk / IT Risk and Compliance

RBC; Toronto; On-site; CAD 140,000 - 190,000; Full time

Job summary

RBC is seeking a Senior Manager Operational Risk / IT Risk and Compliance to lead risk management across the Payments Technology Portfolios, including High Value Payments, Real Time and Core Payments. You will partner with cross-functional risk teams to identify, assess, and mitigate technology and operational risks.

The role emphasizes building automated, data-driven workflows, managing KRIs/KPIs, and enabling strategic risk insight for senior management, while ensuring compliance with IT risk

Qualifications

• 5+ years of experience in risk management (IT Risk and Cyber Risk) and leadership.
• Strong knowledge of risk and control assessment processes and regulatory landscape.
• Professional technology risk designations and university graduate or equivalent.
• Comfortable challenging status quo and driving modernization.

Responsibilities

• Lead Operational and Risk Management across the Payments portfolio.
• Identify priorities through a risk-based approach.
• Identify, assess, and mitigate technology risk profiles.
• Lead initiatives to promote risk, security, and compliance awareness.

Skills

Risk management

Leadership

Stakeholder collaboration

MS Office

Education

University graduate or equivalent

CISA, CRISC, CISSP certifications

Tools

JIRA

Confluence

SharePoint Online

MS Planner

Workflow automation tools

Job description

What is the Opportunity?

Senior Manager Operational Risk / IT Risk and Compliance is responsible for supporting the management of Operational Risk and Technology / Cyber Risk supporting the broader Payments Technology Portfolios (including High Value Payments, Real Time and Core Payments, Trade Cash and Cheque) . This role entails collaborating with peers and cross-functional risk teams to identify, assess, and mitigate risk profiles. Key responsibilities include monitoring and reporting on risk, technology, and compliance metrics, as well as leading initiatives to promote risk, security, and compliance awareness within respective portfolios. The incumbent will be a leader who will architect and automate our risk management ecosystem, transforming manual processes into intelligent, data-driven workflows that unlock operational efficiency and enable our teams to focus on strategic risk insight.

Job Description

As part of the Payments Technology Portfolio Management and Delivery team, you will lead the management and execution of Operational and Risk Management. As an expert voice to risk management you will be a critical resource advocating for the safety and soundness across the Payments applications and project delivery. You will be accountable in supporting the articulation, monitoring and, in collaboration with Application/Project owners, the management of operational risk profiles, risk appetite, implementation and prioritization of the necessary mitigation plans/activities across project delivery, infrastructure and technology risks across the portfolio. You will also be responsible to establish key controls, monitoring, gap analysis, prioritization of mitigation strategies and ensuring risks are in line with the standards and control design for IT Risk Polices and Standards.

What will you do?

• Lead the Operational and Risk Management across the Payments portfolio
• Supports the identification of key priorities through a risk-based approach
• Identify, assess, and mitigate technology risk profiles across the Payments portfolios
• Lead initiatives to promote risk, security, and compliance awareness and remediation
• Collaborate with cross-functional risk teams to ensure applications adhere to established compliance thresholds and maintain a strong security posture
• Analyzes areas of perceived elevated or emerging risks, recommending mitigation strategies and escalating where required
• Manage Key Risk Indicators (KRIs) and Key Performance Indicators (KPIs) related to Information Technology, Cyber Security, and Operational Risks
• Day to day support for projects teams with risk assessments, and providing 1st line review/concurrence
• Lead the automation and streamlining of risk processes with the risk management ecosystem (i.e. data aggregation , reporting, automated workflow management)
• Trusted advisor in operations and risk governance processes and strategies in line with Enterprise Operational Risk Standard and IT Risk Centre of Governance
• Prepare and present risk dashboards, reports, and metrics for presentation to senior management and governance forums
• Oversee and drive the implementation of risk mitigation plans, control enhancements, and risk/issue remediation related to technology, cyber and operational risks
• Leads compliance/risk campaigns and initiatives ensuring completion within set due dates
• Interacts and supports risk governing bodies including Global IT Risk, GRM, Technology Infrastructure, Vulnerability Management Group, Controls Assurance, Internal Audit, and Risk Centres of Governance (CoG’s) teams.
• Shares best practices and ensures dissemination of information on RBC’s IT Risk management practices and programs.

Must Haves

• 5+ Years of experience in risk management (with a focus on IT Risk and Cyber Risk), risk assessments, and leadership
• Strong knowledge of risk and control assessment processes, RBC's organization, T&O processes, and compliance
• Professional technology risk designations (e.g. CISA, CRISC, CISSP) and university graduate or equivalent
• Strong understanding of banking operations, financial services regulatory landscape, and relevant technology
• Demonstrates intellectual curiosity and actively questions existing approaches to identify improvement opportunities
• Comfortable challenging the status quo and advocating for process innovation and modernization
• Strong influencing, collaboration, and relationship-building skills
• Expertise in MS Office, JIRA, Confluence, SharePoint Online, MS Planner and relevant work-flow automation tools

Nice-to-have

• Automation: Proficiency in automation and data analysis
• Experience with Archer and internal RBC risk management systems
• Familiarity with Risk/Compliance protocols, regulatory compliance, and industry best practices for risk management
• Good knowledge of RBC businesses, products, and organization

What’s in it for you?

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work

Job Skills

Business Process Design, Decision Making, Financial Risk Management (FRM), Operational Risks, Risk Control, Risk Management, Teamwork

Additional Job Details

Address: 180 WELLINGTON ST W:TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: TECHNOLOGY AND OPERATIONS

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-08-17

Application Deadline: 2026-11-11

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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