Senior Manager, Operational Resilience

Scotiabank; Old Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Senior Manager for Operational Resilience who will play a pivotal role in ensuring the functionality and compliance of critical business processes. This position involves collaborating with cross-functional teams to design and implement control frameworks and operational policies that mitigate risks associated with new initiatives. The ideal candidate will possess a strong background in project management, regulatory compliance, and data analytics, enabling them to lead efforts in business continuity and crisis management. Join this dynamic team to make a significant impact on the operational resilience of wealth management services and help foster a customer-focused culture.

Qualifications

• Deep understanding of Global Wealth business units and operational processes.
• Experience in project management and regulatory reform initiatives.

Responsibilities

• Facilitate collaboration with teams to execute the operational resilience program.
• Analyze data to identify gaps and enhance business effectiveness.

Skills

Operational Resilience

Project Management

Data Analytics

Regulatory Compliance

Risk Management

Communication Skills

Leadership Skills

Relationship Building

Education

Undergraduate degree in business-related studies

Tools

Power BI

Excel

PowerPoint

Word

Visio

Job description

Title: Senior Manager, Operational Resilience

Requisition ID: 212720

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Global Wealth Management (GWM) Senior Manager, Operational Resilience will primarily focus on operational resilience, including governance and reporting, end to end operational process mappings, business continuity, incident management activities and TPRM processes and planning. They will ensure all activities follow governing regulations, internal policies, and procedures. The incumbent will be responsible for reporting and oversight for execution of the operational resilience program for Global Wealth Management (GWM), that will address the needs of the business to identify and ensure ongoing functionality of key Critical Business and Shared Services. The Senior Manager will provide governance and oversight to the operational resilience program and will develop solution roadmaps in collaboration with business and technology stakeholders.

Is this role right for you? In this role you will:

• Facilitate and collaborate with cross functional teams to build out and execute on the project plan and stand up the Wealth Management operational resilience program
• Advise, review and design control and operational policies, procedures, and frameworks to manage risks of new wealth management initiatives, including new products and service offerings, technology platforms, investment tools, digital offerings, and applications
• Assess, report and leverage workstreams for business continuity management, disaster recovery, crisis management, change management, technology and cyber risk management, third-party risk management and data risk management
• Analyze data, alerts and results of monitoring assessments and inventories to identify potential gaps, patterns, and trends
• Develop and foster relationships with stakeholders/control functions and business partners for the purposes of creating an integration risk framework and enhancing business line effectiveness
• Champion a customer-focused culture and leverage broader Bank relationships, systems, and knowledge
• Lead, analyze, consolidate, and report on operational resilience efforts as required
• Provide back-up for director in their absence

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

• Undergraduate degree in business-related studies or equivalent
• Deep understanding of Global Wealth business units (brokerages, asset management, estates and trust, private banking, mutual fund dealers, and International Wealth Management), including operational processes, regulatory obligations, and risk governance
• Working experience and knowledge of quality assurance processes
• Regulatory experience is an asset, including Compliance, Audit, Operational Risk, Third Party Risk, and Legal
• Work experience in project management and/or regulatory reform initiatives
• Working knowledge and expertise with data analytics and reporting, Power BI preferred
• Advanced to Intermediate level: Excel, PowerPoint, Word, and Visio
• Effective written and verbal communication skills to prepare reports, deliver presentations and effectively interact with GWM business units and other departments
• Relationship building competencies to build/maintain productive relationships with key stakeholders and business unit partners
• Self-starter with excellent time management skills and proven track record of meeting deliverables
• Effective leadership and project management skills
• Expert analytic and problem-solving capability
• A curious mindset, are results-oriented, creative, and highly motivated

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.