Senior Manager- Operational Performance (100470)

Senior Manager- Operational Performance (100470)

Posting Close Date: 04/30/2025 (Please note the posting will close at 11:59pm MST)

Why WestJet:

Every WestJet journey has the potential to enrich lives; a career with us is no exception.

This is a hybrid work position in Calgary Alberta and requires in-person collaboration at the WestJet Campus (22 Aerial Place NE) a minimum of 3 days per week.

The Senior Manager – Operational Performance leads WestJet’s enterprise-wide operational performance improvement agenda. This role is accountable for a team of cross-functional Performance Advisors and plays a critical leadership role in identifying, evaluating, planning, implementing, and sustaining operational improvements. This position drives measurable enhancements to schedule and network reliability, resilience, and efficiency in alignment with WestJet’s long-range strategy.

This position is intended to support enterprise change at scale, lead a portfolio of performance initiatives that impact long-term strategy execution, and establish best practices in operational process and execution leadership.

• Lead a team of Performance Advisors across all operational domains (including - Flight Operations, Technical Operations, Inflight, Airports, OCC)
• Work cross-functionally to identify, assess and prioritize key performance improvement opportunities
• Develop and maintain WestJet’s operational transformation roadmap (including - key workstreams, initiatives, activities, milestones, owners, etc.)
• Govern the delivery of all operational performance initiatives over the multi-year period to achieve WestJet’s operational KPIs / targets in alignment with the multi-year plan
• Partner with Operations, Commercial, IT, Finance and other key stakeholders to ensure end-to-end execution of the transformation roadmap
• Track value capture as it occurs through the transformation process / plan.
• Report on progress against key targets on a regular basis
• Ensure alignment with WestJet’s overall integrated commercial and operational plan
• Facilitate regular prioritization and trade-off discussions and workshops throughout the plan
• Develop key learnings and embed these into future delivery processes

Experience and qualifications:

• Bachelor’s degree in Aviation Management, Business, Engineering, or related field
• A Master’s degree, Lean Six Sigma certification, or PMP designation is an asset
• Minimum 6-8 years of progressive experience in airline or transportation operations, with a focus on performance management, analytics, or operational planning
• Proven leadership experience, including managing teams and cross-functional projects
• Strong analytical skills with expertise in tools such as Excel, SQL, Power BI, Tableau, or similar platforms
• Solid understanding of airline operational performance metrics (A15, completion factor, MBR, etc.)
• Exceptional communication and influencing skills, with the ability to engage effectively at all organizational levels
• Ability to synthesize complex operational data into clear insights and actionable strategies
• Occasional travel is required to operational hubs and partner locations

Think we are a fit? Apply now!

Our Safety Promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.

WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our Commitment to Diversity and Inclusion

We embrace what makes us each unique, and what makes us uniquely WestJet – and that is our people. WestJet is committed to creating an inclusive workplace that celebrates our differences by way of diversity, equity, and inclusion. As an equal opportunity employer, we want to you bring your full self to work and feel appreciated for your contributions.

At WestJet, we welcome unique skills, experiences, and backgrounds - if you’re passionate and excited about this role, we encourage you to apply even if you do not meet every single qualification in the posting. We are committed to inclusivity, equity, and accessibility in the selection process. If you require an accommodation during the recruiting process, please let our Talent Acquisition team know.

We thank all applicants for their interest in WestJet; however, only those candidates who are selected will be contacted.

For more information about everything WestJet, please visit WestJet.com .

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