Senior Manager of Key Accounts - Virtual Casino Platform

Vault Consulting (Accounting, Human Resources, Research); Toronto; Hybrid; CAD 132,000 - 165,000; Full time

Job summary

Join a dynamic and innovative company as a Senior Manager of Key Accounts, where you'll lead a team of sales professionals in a hybrid work environment. This role offers the chance to shape strategies that maximize client retention and acquisition, ensuring a top-notch player experience. With a focus on professional development and a collaborative culture, you'll thrive in an environment that values flexibility and employee well-being. If you're passionate about making a difference in the gaming industry and enjoy working with a dedicated team, this opportunity is perfect for you.

Benefits

Health benefits

Laptop

4 Weeks Vacation

Company Social Events

Qualifications

• 5+ years managing sales leaders in large-scale operations.
• Experience in B2C sales within hospitality or consumer-facing industries.

Responsibilities

• Develop and implement growth strategies for high-value players.
• Establish plans for managing player relationships to improve retention.

Skills

Team Management

Strategic Relationship Management

Player Acquisition

Process Optimization

Tech-savvy

Education

Post-Secondary Education

Tools

MS PowerPoint

MS Word

CRM Software (e.g., Insightly, Zendesk, Salesforce)

Job description

As a Senior Manager of Key Accounts you will be primarily responsible for coaching and managing 2 team leaders, and indirectly managing retention-based Account Management teams of 19-20 representatives. You will also be developing strategies to ensure ROI on reinvestment and retention activities is maximized. This role and will be reporting to the VP of Account Management with a base salary of $132,000 to $165,000 plus bonuses.

THE COMPANY & CULTURE

Our client is a market-leading interactive entertainment company, delivering fees for use and paid online gaming with revenues exceeding 5 billion dollars. Their global team of 800 employees prioritizes safety, trust, and excellence in delighting their clients as they strive towards becoming the largest gaming company in the world. You will join a team of passionate, collaborative sales professionals in Toronto. The fast-paced, solution-oriented culture offers many opportunities for professional development and career advancement. Our client believes in its people and is proud of its employees, as solid client relationships are one of the driving forces behind their success and 30%+ year-over-year growth.

THE LOCATION

• The head office is in Perth, Australia.

• The Canadian office is in downtown Toronto, Ontario.

• The position is hybrid, with 2-3 days in the downtown Toronto office.

THE PRODUCT/SERVICE

• Virtual Casino Games

• The majority of clients are located in the North American wide

PRODUCT & SALES CYCLE

• VIP clients- $50,000 to $1,000,000 in revenue annually.

TYPICAL DAILY DUTIES

· Develop and Implement Growth Strategies: Build/Coach a team and create strategies for managing high value players to maximize acquisition, retention, and overall player experience.

· Strategic Relationship Management: Establish and adjust plans for managing high-value player relationships, ensuring proactive outreach and targeted reinvestment to improve retention and reduce churn.

· Player Acquisition and Reactivation: Identify and execute opportunities for acquiring and reactivating high-value players, developing strategies and budgets in line with legal and compliance guidelines.

· Optimize Systems and Processes: Work with Customer Operations to enhance account management performance, create monitoring tools, and establish effective operational procedures.

· Lead and Develop Teams: Implement performance management frameworks, conduct training sessions, support career development, and manage recruitment and day-to-day team performance.

COMPENSATION & BENEFITS

• Base Salary $132,000 - $165,000

• Annual Bonus up to15% of base salary

• Health benefits

• Laptop

• 4 Weeks’ Vacation

• Company Social Events

SUPPORT & TRAINING

• Three weeks of training - 80% Product-based / 20% Sales-based training

• Formal Classroom

• Online

• On the Job

• Mentorship/Shadowing

PREFERRED EXPERIENCE & BACKGROUND

• Min 5 years of experience managing other sales leaders in a large-scale operation

• Min 5 years of B2C sales experience within a hospitality or consumer-facing industries team

• Experience developing strategies for business growth and retention

• Experience in the gaming industry is an asset

• Experience in online and offline events and hospitality is an asset

• Tech-savvy

EDUCATION

• Post-Secondary EducationPreferred

TECHNICAL SKILLS

• Computer - Highly Proficient/Multitasking

• MS PowerPoint

• MS Word

• Online Screen Sharing

• CRM experience is an asset (Insightly, Zendesk, Salesforce)

WHY YOU SHOULD APPLY

• Work with a fantastic group of people

• Fun, trusting, and caring company culture

• Flexibility in hours and work location

• Incredible clientele and the chance to make a positive difference in their life

OTHER SALES JOBS

If this job is not ideal for you, please upload your resume for future consideration at https://justsalesjobs.recruiterbox.com/jobs/61ab37640cd048c4b78dc09bcbf58e04

Or visit our website to view other available sales jobs at https://justsalesjobs.ca/jobs/

ABOUT JUST SALES JOBS

Just Sales Jobs sources and places Top Sales Talent from Toronto to Kitchener/Waterloo and Cities in between. We use Artificial Intelligence and Machine Learning technologies and a proven hiring methodology to identify Top Sales Talent. Just Sales Jobs has earned a reputation as the best recruitment agency in Ontario. We source and place Sales Positions between Toronto and Kitchener/Waterloo and cities in between. Sales positions we hire for include Vice President of Sales, National Sales Director, Sales Director, Director of Sales, Regional Sales Manager, Territory Sales Manager, Sales Manager, Vice President, Business Development, Business Development, Business Development Director, Business Development Representative, Business Development Manager, Business Development Officer, Sales Representative, Senior Sales Representative, Sales Development Representative, Account Manager, Account Executive, Senior Account Manager, Telemarketer, Inside Sales, Outside Sales, Door to Door Sales.