Senior Manager, Newcomer Services

Skills For Change; Toronto; On-site; CAD 80,000 - 110,000; Full time

Job summary

Skills for Change is looking for an innovative Senior Manager to lead newcomer services in Toronto. The role involves overseeing programs that support immigrants and refugees, ensuring inclusivity and financial oversight while fostering community partnerships. Ideal candidates will possess extensive leadership experience and relevant educational qualifications in non-profit management.

Qualifications

• 7-10 years of management or leadership experience in settlement services.
• Experience with IRCC funded programs is an asset.

Responsibilities

• Develop and implement program workplans aligned with organizational priorities.
• Manage program budgets and ensure financial integrity.
• Engage community stakeholders and adapt programs based on newcomer input.

Skills

Program management

Financial management

Data analysis

Stakeholder engagement

Community outreach

Education

MBA or Bachelor's Degree in related field

Job description

JOB CLASSIFICATION : Senior Manager, Newcomer Services

DEPARTMENT : Newcomer Services

COMPANY : Skills for Change

REPORTS TO : Director, Programs and Services

HOURS : 35 hours per week (Monday-Friday)

START DATE : ASAP

COMPANY :

Located on the traditional territories of the Mississauga’s of the Credit, the Anishinaabeg, the Chippewa, Haudenosaunee, and the Wendat Peoples, Skills for Change (SfC) is working towards advancing the Sustainable Development Goals for the Greater Toronto and Hamilton Area. Named Charity Village’s Best Non-Profit Employer – Diversity, Equity, and Inclusion, and winner of the 2021 Canada Volunteer Awards for Innovation, our organization is committed to reducing poverty, improving mental health, eliminating gender-based violence, building community, eradicating systemic racism, and settling and creating sustainable communities for all immigrants, refugees, and underserved communities.

GENERAL ACCOUNTABILITY :

With 40 years of operations, Skills for Change is a highly respected non-profit charity with a province-wide reputation for pioneering programs that respond to shifting immigration and workplace trends, leading to employment. We offer a range of accelerated programs for newcomers to Canada, immigrants, refugees, women, youth, seniors, LGBTQ+ and Black Canadians.

We are looking for an innovative, process-driven leader who will play an important role in the next IRCC funding period, utilizing evidence-based design and delivery of services while addressing risks and optimally using resources. The Senior Manager leads a multi-disciplinary program team and oversees the implementation of our newcomer services strategy. This individual manages Skills for Change’s programs that directly deliver newcomer services, identifying and assessing community needs, and implementing creative solutions to address them.

KEY RESPONSIBILITIES :

Program Management :

• Develop and implement the annual program workplan in alignment with organizational priorities.
• Oversee the program life cycle, from initial planning and design through implementation, monitoring, and evaluation.
• Implement strategies to optimize program performance, address risks, and adapt to changing needs.
• Foster collaboration and communication among team members, stakeholders, and partners.
• Ensure programs are accessible and inclusive for all newcomers, including marginalized communities.
• Explore and implement innovative approaches to service delivery.

Financial Management and Reporting :

• Develop budgets, track expenses, and ensure financial integrity throughout the program lifecycle.
• Monitor compliance with IRCC and MLITSD funding requirements.
• Provide regular updates to the Director and work collaboratively with the finance team.
• Coordinate the preparation and submission of reports to funders, ensuring accuracy and timeliness.
• Manage program contracts and ensure compliance with funder guidelines.

Data tools and technology :

• Utilize data-driven insights to continuously improve program processes and outcomes.
• Implement client tracking systems to monitor outcomes and measure impact.
• Ensure efficient, client-centered program and service delivery processes.
• Incorporate digital literacy and online learning platforms into program delivery.
• Utilize program design and evaluation frameworks to enhance effectiveness.

Community and Stakeholder Engagement :

• Build relationships to increase awareness of Skills for Change.
• Collaborate with sector partners to align with the IRCC vision.
• Engage with local employers, training providers, and industry associations for employment opportunities.
• Conduct consultations with newcomers to adapt programs to their needs.
• Foster a community advisory board for program feedback and insights.

Additional Responsibilities :

• Perform other duties as assigned by the Director or Vice President to support the goals and objectives of the organization.
• Attend staff meetings and team building activities.

Minimum Qualifications :

• MBA or Bachelor's Degree in non-profit management, social work, public administration, business administration, or a related field.
• 7-10 years of experience in a management or leadership position related to settlement and newcomer services, or related sectors. A Graduate Degree may be substituted for one or more years of experience.

Knowledge, Skills, and Abilities :

• Extensive knowledge of human services, including settlement, employment, and newcomer-related programs in densely populated urban areas.
• Strong understanding of program design and evaluation, and experience with monitoring and evaluation frameworks.
• Excellent organizational skills and capacity to develop and implement practical strategies, plans, and solutions.
• Experience working on IRCC funded settlement programs is an asset.

Skills for Change offers accommodation for applicants with disabilities in each stage of the hiring process. If you are contacted regarding a job opportunity, please advise if you require accommodation.