Senior Manager, New Product Development

American Express Services Europe Limited; Toronto; Hybrid; CAD 100,000 - 130,000; Full time

Job summary

American Express is seeking a Senior Manager for New Product Development in Toronto to lead strategic initiatives that enhance customer experience and drive growth. This managerial role requires collaboration with multiple departments and a strong focus on project execution and relationship management, along with innovative thinking. Benefits include competitive salaries, a hybrid working model, and extensive health support.

Benefits

Competitive base salaries

Bonus incentives

Comprehensive medical, dental, vision, life insurance

Flexible working model

Generous paid parental leave policies

Free access to global on-site wellness centers

Free counseling support through Healthy Minds program

Career development opportunities

Qualifications

• Proven ability to lead with an external mindset.
• Strong focus on innovation and project ownership.
• Ability to manage multi-tasking and prioritize in a fast-paced environment.

Responsibilities

• Lead and partner on product development and redesign initiatives.
• Collaborate with stakeholders to identify opportunities and drive project execution.
• Analyze market trends and customer needs to inform strategy.

Skills

Strategic thinking

Project management

Communication

Relationship building

Job description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Senior Manager, New Product Development is an exciting and dynamic role which offers the opportunity to lead and partner on strategic product and capability development and redesign initiatives focused on creating superior customer experience, sustainable competitive advantage, and as a result, profitable growth. The role requires the individual to lead, collaborate and partner with stakeholders across the blue box to identify opportunities, develop the strategy, ensure alignment, and drive the flawless execution of projects & initiatives.

With some high-profile projects scheduled to be delivered in 2025 and beyond, the New Product Development team continues to be an exciting area of opportunity and remains a key strategic focus for the market. The role offers the unique opportunity to work across a variety of areas including:

• Payments, Lending, Charge, Proprietary and Co-Brand.
• Driving digital first agenda through capability development and implementation.
• Competitor analysis and opportunity sizing, including working closely with Global Marketplace Insights and Enterprise Analytics to define design target and growth opportunity.
• Conducting financial analysis in partnership with Finance on opportunities.
• Leading project scoping, feasibility analysis, and build discovery in close partnership with Tech.
• Developing and executing on go-to-market strategy working closely with product owners and acquisition.
• Project and stakeholder management, working closely with Technologies, Legal, Compliance, Risk, Global Servicing Network, Operations, Training and many other groups.
• Leading the way on market-wide strategic payment trend and competitive and AXP implication assessment.
• Working with Central and International teams to share best practices.

Responsibilities:

• Analytics into Strategy – Interpret vast amount of internal and external data, identify opportunities and recommend business strategy.
  • Identify current and future customer needs.
  • Understand competitor offerings and threats.
  • Translate external influences (regulatory, technology, economic & consumer trends) into opportunities or threats.
  • Idea generation.
  • Analyze size of opportunity for new and redesigned products.
  • Assess financials / business case for revised and new product.
• Project Management – Develop and implement key capabilities to drive growth in partnership with other organizations (technology, operations, legal, compliance, finance, risk, and many other local and central teams).
  • Lead major change across multiple business functions.
  • Understand and follow internal New Product Development processes.
  • Work closely in particular with Technology teams to drive through ‘build’ and ‘implementation’ stages of projects.
  • Risk and issues management.
  • Ensure smooth transition from development to a completed project and an easy transition of ownership back across to portfolio management team.
• Relationship Management – Build a common vision between business stakeholders in order to drive portfolio/business strategy.
  • Influence to gain initial stakeholder buy-in.
  • Manage and Lead stakeholders and contributors throughout NPD process.
  • Drive support and ensure alignment during changes to scope and in finding resolution of issue.

Minimum Qualifications:

• Proven ability to lead with an external mind-set as it relates to market innovation and its impact on Amex Canada.
• Strong strategic thinking with a focus on innovation and the desire to own a project from conception through implementation, and evaluation.
• Demonstrated ability with multi-tasking, project management, attention to detail and prioritization skills in a fast-paced environment.
• Demonstrated communications skills, both written and verbal.
• A proven ability to challenge the status quo, improve existing processes, and lead through ambiguity.
• Excellent relationship building and partner management, and comfort working across various levels within an organization to drive results.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the “Prohibited Grounds”). If you have a disability and need accommodation, please speak with the Recruiter for more information.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.