Senior Manager, Loyalty Insights & Analytics - 18 Months Contract

Loblaw Companies Limited; Brampton; On-site; CAD 85,000 - 110,000; Full time

Job summary

Join a leading Canadian retailer as a Sr. Manager of Loyalty Insights & Analytics, where you'll drive business objectives through customer data analytics. This pivotal role involves collaboration across teams to create actionable insights, budget management, and presenting findings to senior management, all while contributing to Loblaw’s commitment to sustainability and diversity.

Benefits

Comprehensive training

Competitive benefits

Flexible work arrangements

Qualifications

• Minimum 3-5 years of experience in an analytical or promotional role.
• Previous leadership experience preferred.
• Strong analytical and problem-solving mindset.

Responsibilities

• Champion customer insights across the Divisional team.
• Manage weekly promotional calendar to evaluate loyalty campaigns.
• Deliver ad-hoc customer analyses and provide analytical guidance.

Skills

Analytical skills

Problem-solving

Communication skills

Teamwork

Project management

Education

Post-secondary education in Business, Economics, Data Science, Computer Science, Statistics, Mathematics, Engineering

Tools

Excel

PowerPoint

SQL

Python

R

Job description

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

The decision to join a company is a big one. We have opportunities for hard working, energetic and reliable people just like you.

We are hiring a Sr. Manager, Loyalty Insights & Analytics with a background in customer data analytics. Reporting to the Sr. Director, Loyalty Insights & Analytics, the Sr. Manager will provide recommendations to drive business objectives and sales targets through value-added analyses and loyalty program management within the Super Market Division. They will collaborate with various teams within the business to build trends and create insights that support the execution of customer centric strategies.

What You'll Do:

• Champion customer insights across the Divisional team and its various banners.
• Manage weekly promotional calendar to execute and evaluate loyalty campaigns.
• Own the annual budget of loyalty spend for specific banners and review periodic/weekly forecasts.
• Deliver ad-hoc customer analyses (customer profiles, pilot performance, category reviews, etc.), providing analytical thought leadership and guidance to stakeholders.
• Assist in developing new tools and strategies to improve existing processes and build out reporting to track customer performance metrics.
• Develop concise and easy to understand customer insights and actionable recommendations.
• Work collaboratively within team and liaise across functional / divisional departments to deliver insights and recommendations.
• Present findings to senior-level management, including Senior Category Directors, VPs, and SVPs.

What You Bring:

• Post-secondary education –in Business, Economics, Data Science, Computer Science, Statistics, Mathematics, Engineering, or other relevant field.
• A minimum 3-5 years of experience in an analytical or promotional role. Preferably in Retail, Loyalty, CPG industry, or Consulting.
• Previous leadership experience preferred.
• Strong analytical and problem-solving mindset with the ability to interpret and manage large sets of data from multiple sources in an effective manner
• Experience with customer-level data is preferred
• Advanced MS Office skills in Excel and PowerPoint required.
• Experience with data tools in either SQL, Python, R is preferred.
• Self-starter: demonstrated initiative and willingness to take ownership and learn
• Team player: demonstrated ability to work collaboratively with teams
• Demonstrated experience on project management.
• Excellent verbal and written communication skills with the capability of building compelling presentations
• Detail oriented and strong time management skills.
• Demonstrate strong business acumen – understanding of how data/insights translates into business value and actionable campaigns

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

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