Senior Manager, Life and Group Benefits Service

RBC; Mississauga; On-site; CAD 85,000 - 120,000; Full time

Job summary

Join RBC as a Senior Manager in Life and Group Benefits Service where you will lead teams to provide exceptional service to brokers and clients. This role focuses on developing leadership, improving client experiences, and fostering a culture of inclusivity and innovation. If you have over 5 years in a management role and possess strong influencing skills, we invite you to apply.

Benefits

Comprehensive Total Rewards Program

Flexible benefits

Opportunities for career advancement

Dynamic team environment

Qualifications

• Must have 5+ years of management experience in financial services.
• Demonstrated ability to manage multiple initiatives across various stakeholders.
• Effective at influencing senior management and driving change.

Responsibilities

• Lead Life & Group Benefits Service teams to service brokers and clients.
• Develop a client-first culture and ensure excellent client experience.
• Collaborate with recruitment and operations to meet staffing targets.

Skills

Leadership

Relationship Management

Client Experience

Team Development

Influencing Skills

Education

5+ years in Advice Centre

Life License Qualification Program (LLQP)

Job description

Job Summary

Job Description

What is the Opportunity?

As the Senior Manager, Life and Group Benefits Service, you will be leading our Life & Health Service and Group Benefits Service teams. You will be leading the teams who service and support Brokers, Career Sales Advisors and direct to clients on new and in-force life and health insurance policies, group benefits plans and group annuities. You will develop a culture of client first and deliver an excellent client experience on each interaction.

What will you do?

• Responsible for leader development, while ensuring the business achieves their targets.
• Partner and collaborate with partners in Recruitment, Learning, CPO and Operations to ensure the businesses are adequately staffed and trained to achieve KPI's.
• Work with partners to identify areas of opportunity to increase efficiency within both businesses.
• Drive performance and accountability by setting clear, bold, ambitious goals that align to organizational priorities, including simplifying work and removing barriers
• Unlock the potential of your team to outperform by supporting the development of the Leadership Model behaviors
• Advocate for your team, facilitate opportunities and dedicate time to discover, attract, accelerate and retain talent
• Provide timely and actionable feedback and coaching to enhance performance and empower employees with the skills to thrive long-term
• Foster an environment where employees feel safe to speak up without fear of retaliation
• Promote a strong risk culture, hold teams accountable for their behaviours and address/escalate misconduct promptly

What Will You Need to Succeed?

Must Have

• 5+ years Advice Centre experience
• Effective at working with senior management and operations teams to understand needs and requirements
• Strong impact & influence abilities including sound insight and judgment to make transformational decisions
• Demonstrated ability to manage multiple initiatives with a wide range of stakeholders
• Strong relationship management skills with ability to lead, motivate and inspire staff, including promote a culture of high performance that celebrates inclusivity and innovation
• Demonstrated ability to drive client and employee experience

Nice to have

• Life, Health & Wealth Service expertise
• Group Benefit subject matter expert
• Life License Qualification Program (LLQP)

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits and competitive compensation
• RBCI software tools to boost your productivity
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business and geographies

Job Skills

Additional Job Details

Address:

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

City:

MISSISSAUGA

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

INSURANCE

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-06-03

Application Deadline:

2025-06-17

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.