Senior Manager, Legal Technology, Operations & AI Enablement

EngineersOfAI; Canada; On-site; CAD 194,000 - 291,000; Full time

Job summary

Instacart is seeking a senior leader to own legal operations, strategy, and technology enablement. You will build and scale the operations team, deploy AI-enabled tooling, and own end-to-end system integrations across CLM, ERP, and finance stacks.

The role focuses on driving efficiency, accountability, and measurable KPIs while aligning with business goals and compliance requirements. Flexible work arrangements are supported.

Qualifications

• 8+ years of experience in legal operations, strategy & operations, with ownership of a legal ops program.
• At least 3 years of direct people management experience and leadership of teams.

Responsibilities

• Build a high-performing legal operations team with clear direction and KPIs.
• Lead an AI enablement program, evaluate tools, deploy AI workflows and upskill the team.
• Drive Go-To-Market, CPQ, and Ironclad workflow initiatives across the org.
• Implement cross-system integrations with CLM, ERP, and finance solutions.
• Establish governance, budgeting, and spend reporting for legal ops.
• Develop knowledge management and KPI dashboards for leadership visibility.

Skills

Legal operations

People management

AI tooling

System integrations

Tools

Ironclad

Zip

Salesforce

CPQ

Oracle

Workday

Job description

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Why this role is on the menu

The Legal department at Instacart is scaling rapidly across new business models, ad formats, and retail partnerships, and the systems and workflows that support it need to keep pace. Right now, legal operations, technology, and AI enablement are evolving in parallel without a single leader owning the strategy end-to-end. This role exists to close that gap: to build the infrastructure, tooling, and team capabilities that make the legal function faster, smarter, and more accountable. Twelve months from now, Instacart will have a modern contract lifecycle management system, a deployed AI enablement program with meaningful adoption, and a legal operations team with clear KPIs and the processes to sustain them. If you thrive at the intersection of law, operations, and technology, and want to build something that lasts, this role is for you

What you'll cook up in your first year

• A high-performing legal operations team is built and running, with clear direction, performance management, and the capacity to serve the full organization.
• An AI enablement program is live and adopted: AI-powered tools evaluated, deployed, and embedded into attorney workflows, with agentic automations reducing manual legal work and professionals upskilled across the team.
• Legal and business operations initiatives are executed and scaled, including Go-To-Market strategies, CPQ implementations and enhancements, and Ironclad workflows supporting new ad formats, retailer engagements, and other workstreams.
• Contract lifecycle management systems and cross-system integrations are continuously improved, with cohesive collaboration across procurement, accounting, HR, sales, deal desk, IT, and engineering, and operational savings generated from Oracle, Zip, Salesforce, and Workday integrations with CLM and P2P workflows.
• Outside counsel operations are running with clear accountability: billing guidelines enforced, e-billing systems managed, law firm evaluations complete, and spend reporting established.
• The team's knowledge management infrastructure is built and maintained, and KPI dashboards give leadership clear visibility into operational health.

The secret ingredients we're looking for

Must-have pantry staples (Minimum Qualifications)

• 8+ years of experience in legal operations, strategy & operations, or a related field, with demonstrated ownership of a legal operations program and at least 3 years of direct people management experience.
• Demonstrated experience leading at least two end-to-end technology implementations with deep systems integrations (e.g., Ironclad, Zip, Salesforce, CPQ, Oracle, Workday, or comparable platforms), including hands-on experience owning AI tooling, evaluating vendors, deploying tools, and building or managing AI-assisted or agentic workflo