Senior Manager, Learning & Development

Why BCAA?

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

Are you ready to make a lasting impact on the growth and success of BCAA’s people? We’re looking for an inspiring and innovative Senior Manager, Learning & Development to shape the future of our talent and organizational development. Reporting to the Vice President of People & Culture, you’ll lead the design and delivery of cutting-edge learning programs that empower our teams, foster leadership growth, and drive business success.

As a key partner to business leaders and experts, you will ensure that BCAA’s learning initiatives align with our strategic vision and foster a culture of continuous improvement. From overseeing our Learning Management System (LMS) to crafting engaging, tailored learning experiences, you’ll ensure that every team member is equipped to thrive. If you're passionate about driving change and fostering a growth mindset, join us and help BCAA grow stronger, smarter, and more agile!

This is a hybrid role based on our Burnaby, BC (British Columbia) Head Office. Applicants who are not located within commuting distance of our 4567 Canada Way office and/or are not looking to relocate to BC will not be considered for this position.

Who you are:

• A passionate Learning and Development (L&D) leader with 7+ years of experience, including 3 years in leadership, dedicated to building transformative training experiences that drive real growth.
• A deep expert in adult learning theories, instructional design and learning science, using your knowledge to develop programs that are engaging, accessible, and impactful for diverse learners.
• A champion of leadership and professional development, creating initiatives that foster growth, encourage participation and inspire individuals at all career stages.
• A tech-savvy professional skilled in using digital learning tools and LMS platforms to build interactive and inclusive learning experiences that connect with today’s diverse workforce.
• A flexible problem-solver who thrives in fast-paced, ever-evolving environments, using creativity to turn challenges into opportunities for everyone to succeed.
• An inclusive leader who motivates and supports teams, fosters collaboration, and builds a culture of growth where all individuals feel valued and empowered to reach their potential.

What you’ll do:

• Shape and drive a dynamic learning and development strategy that empowers growth and aligns with business goals.
• Develop and implement brand new learning infrastructures that meet the diverse needs of teams across the organization.
• Design innovative, engaging training materials that reflect the latest product updates and resonate with modern learners.
• Lead the charge in ensuring all L&D programs deliver measurable results with strong cost-benefit impact.
• Guide and inspire a high-performing L&D team, fostering a culture of continuous growth and development.
• Harness the power of modern technologies, like LMS and AI tools, to build immersive and accessible learning experiences.
• Continuously assess and refine learning initiatives using feedback and data to keep pace with evolving organizational needs.

What You Bring:

• Expertise in Learning: Bachelor’s degree in education, learning and development, instructional design, organizational development, business, or a related field. Strong foundation in adult learning theories, instructional design, and learning science to create effective, engaging learning experiences.
• Leadership Experience: 3-5 years of experience leading and inspiring teams, driving results, and fostering a culture of growth and collaboration.
• Program Design & Delivery: At least 7 years experience in developing and delivering impactful learning programs, including leadership and professional development.
• Tech-Savvy: Proficient in LMS platforms and digital learning tools to build seamless and interactive learning environments.
• Leadership Skills: Proven ability to motivate, inspire, and lead others toward achieving their potential.
• Adaptable & Agile: Highly flexible with a knack for navigating ambiguity and shifting priorities, always ready to pivot and meet deadlines.
• Master of Organization: Exceptional planning and organizational skills, able to prioritize and manage time to consistently hit goals and deadlines.
• Goal-Driven: Passionate about exceeding performance expectations, with top-notch communication and interpersonal skills to connect with others in both one-on-one and group settings.
• Team Player: Collaborative mindset, always focused on collective success and fostering a 'one-team' mentality.
• Analytical Insight: Knowledge of assessment and psychometric tools to measure and improve learning outcomes.
• Continual Growth: Learning and development certifications (preferred) to demonstrate your commitment to staying ahead in the field.

The salary range for this position is $110,000 to $130,000 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 12.5%, with the opportunity to earn up to 20%.

What we offer:

• The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.
• Career and personal development to help you grow and reach your goals.
• Incentives that recognize team and individual sales and performance.
• Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.
• A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.
• Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.
• BCAA membership, with valuable perks and Member savings on everyday and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.
• Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.

*for permanent employees

We’re always looking for amazing people like you. Apply today!

BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact HRAccommodations@bcaa.com.