Senior Manager, Key Accounts (Food Service)

Mondelēz International; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading snack company in Toronto seeks an experienced Account Manager to oversee customer relationships and drive growth in Foodservice and Retail sectors. The ideal candidate will have a strong background in sales, be adept at strategic planning, and lead a talented team to achieve ambitious business goals. This role offers opportunities for growth and development in a dynamic work environment.

Qualifications

• Experience in customer-facing roles that drive revenue growth.
• Ability to deliver results and solve complex problems.
• Strong negotiation and influencing skills.

Responsibilities

• Develop and drive customer relationships across all levels.
• Build and execute customer strategy to deliver business goals.
• Ensure successful delivery of the Joint Customer Business Plan.

Skills

Customer-facing roles

Growing revenue and market share

Delivering results and problem solving

Negotiating and influencing skills

Job description

Overview

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It With Pride.

You will work in partnership with customers and internally to define and execute a winning growth strategy for both Mondelēz International and our customers. The successful candidate will oversee a multi-million dollar business that spans Foodservice / Retail Direct and Indirect Customers. You will be responsible for all Mondelez categories including our Foodservice Portfolio and you will lead the process of developing and building a new strategy to unlock opportunities and define best in class execution and programs in food service. You will also lead the strategy and work of our broker partners to grow the business through this partnership.

How you will contribute

You will:

• Develop and drive broad customer relationships across all levels with a key focus on building relationships at an appropriate level within the customer.
• Build and execute the strategy for the customer
• Ensure the delivery of JCBP (Joint Customer Business Plan).
• Optimize the use of resources in order to obtain more profitability in the operations.

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

• Customer-facing roles
• Growing revenue and market share
• Delivering results and problem solving
• Understanding multiple customers, go-to market strategies, structure and business practices
• Negotiating and influencing skills
• Deliver sales growth according to company provided targets and JCBP (Joint Customer Business Plan)
• Develop strategies to achieve annual sales goal and collaborate with the customer to implement those strategies
• Responsible for working with MDLZ Marketing to help bring “Branded Activations” to life (Tim Horton’s Mini Egg Donut, OREO Blizzard, Toblerone & Boston Pizza Festive Combo)
• Responsible for efficiently managing significant Trade Investment
• Responsible for expanding MDLZ’s footprint (Air Travel, Train Travel, Healthcare, Education and other channels)
• Liaison with our MDLZ USA Foodservice team, ensuring alignment and synergy on N. American customers (McDonald’s, Dairy Queen, GFS, Sodexo, etc).
• Contract Negotiation and Stakeholder Mgt. across Foodservice partners and other sectors
• Prime contact with our Broker partner(s) providing guidance, leadership, and engaging with their senior leads including President.
• Oversees a team of 7 Customer Facing and back of shop leads.
• Present major customer facing initiatives (JBP’s, Pricing, Major Opportunity presentations)
• Develop a partnership with assigned customers and key relationships within the customer structure
• Leverage customer analytics to drive key business initiatives with thought leadership and superior customer service
• Forecast, track and deliver against forecast by category

What you need to know about this position:

• This role will be ideally based in Toronto but could be out of other major cities
• The role will require some travel primarily within Canada and occasionally to the USA

No Relocation support available

Business Unit Summary

With several brands that are among consumer favourites, including Cadbury, OREO, Christie and Maynards, we are one of the largest snack companies in Canada. Many of our iconic brands are ranked first, second or third in their categories, and our manufacturers and pastry chefs have an enviable mission to create and manufacture chocolate, cookies, crackers and candy in our iconic factories and locations across Ontario. A company with many ambitious growth targets, we have invested close to $250 million in our Ontario plants in recent years alone; We run marketing campaigns promoting innovative products such as Cadbury Dark Milk tablets and OREO Birthday Cake and Peppermint Bark cookies. Our community of more than 2,683 employees is present across Canada and our head office is in Toronto. Passion and dedication characterize our Company. We encourage all our employees to be themselves at work, to speak out and to encourage diversity in all areas of activity. In addition, we foster a flexible work environment and place great importance on the notions of trust and empathy to promote a true sense of belonging.

Mondelez welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process. Please note that the term "accommodation" in this posting means changes that are made in order to meet the needs of a person with disabilities and not lodging.

Job Type Regular Account Management Sales