Senior Manager, IT Business Services

Messer Americas; Mississauga; On-site; CAD 120,000 - 150,000; Full time

Benefits offered by this job

Excellent paid time off

Tuition reimbursement

Competitive pay

Referral program

Employee discounts in Canada

Job summary

Messer Americas in Mississauga is seeking a Senior Manager, IT Business Services to bridge IT with local business teams, deliver IT services, projects and enhancements, and maximize value from technology. You will lead a diverse team and manage budgets, SLAs, and communications to stakeholders.

You will drive ERP implementations, cybersecurity initiatives, and change management while aligning IT initiatives with business strategy, ensuring continuous improvement and high service levels across

Qualifications

• Oversee multiple projects, ensuring on-time delivery within budget.
• Deep understanding of IT systems, software, and hardware to support business operations.
• Proficiency in cybersecurity measures and threat response.
• Experience in planning and allocating resources within financial means.
• Ability to manage relationships with external vendors for software, hardware, and services.
• Aptitude for identifying issues and delivering timely solutions.
• Translate technical information for non-technical stakeholders.
• Lead and develop a diverse technology team.
• Align IT initiatives with overall business strategy.
• Proficient change management for technology implementations.
• Bachelor’s degree in STEM or 15+ years equivalent experience.

Responsibilities

• Relationship Management: bridge IT and local business teams for IT services and projects.
• Team Leadership: lead 10–15 senior internal FTEs across tech disciplines.
• Budget Management: prepare and manage local IT budgets.
• Project and Portfolio Management: prioritize and execute IT projects.
• Supplier Management: manage local 3rd party tech providers.
• Service Level Management: define and monitor SLAs and measure user satisfaction.
• Communication Management: manage IT communications and cybersecurity updates.

Skills

Project Management

Tech Leadership

Cybersecurity

Budgeting

Vendor Mgmt

Problem-Solving

Communication

Team Leadership

Strategic Planning

Change Management

Education

Bachelor's degree in STEM

Tools

ERP Systems

IT Infrastructure

Cybersecurity Tools

Job description

About Messer

Messer is the largest privately held industrial gas business in the world, and a leading industrial and medical gas company in North and South America. We offer over 125 years of expertise in industrial, medical, specialty and electronic gases. Messer delivers quality gases, related services and technology via an extensive production and distribution network. Health and safety, sustainability practices and environmental protection are core Messer values that are embedded in our daily operations.

About Messer

Messer is the largest privately held industrial gas business in the world, and a leading industrial and medical gas company in North and South America. We offer over 125 years of expertise in industrial, medical, specialty and electronic gases. Messer delivers quality gases, related services and technology via an extensive production and distribution network. Health and safety, sustainability practices and environmental protection are core Messer values that are embedded in our daily operations.

Why Messer?

• Certified as Great Place to Work®
• Paid time off: Excellent paid vacation available in first year including personal days.
• Pay and benefits: Competitive pay rate ranging from $120,000 and $150,000 with comprehensive benefits and competitive pension plan.
• Career growth: Opportunities for career advancement through training and development opportunities with tuition reimbursement program.
• Referral program: Employees can refer talent and earn!
• Employee perks and discounts: Access to exclusive discounts on several products and services across Canada.

Purpose

Reporting to the CIO Americas, the Senior Manager, IT Business Services is responsible for bridging the gap between IT and local business teams, ensuring the effective delivery of IT services, projects, and enhancements. Working closely with core regional technology teams it aims to understand and leverage regional standards, support technology roadmaps and maximize the value of IT to the business. This role involves leading a diverse team, managing budgets, prioritizing and executing IT projects, and maintaining high service levels. Additionally, the role oversees communication related to IT services, technology changes, and cybersecurity to ensure alignment with business needs and continuous improvement.

What You’ll Do

• Relationship Management: Manage the relationship between IT and local business teams, ensuring the delivery of IT services, projects, and enhancements.
• Team Leadership: Lead a team of 10-15 senior internal FTEs across various technology disciplines; inc. including business process/functional consultants, local IT service/ support staff, project managers and locally specific development resources.
• Budget Management: Prepare and deliver local IT Opex and Capex budgets.
• Project and Portfolio Management: Manage business demands for IT projects and solutions, prioritize effectively, and ensure execution of the IT project and enhancement portfolio.
• Supplier Management: Manage key local 3rd Party technology providers to support local IT technology, service and project-based requirements.
• Service Level Management: Define and agree on Service Level Agreements (SLAs) for key IT services, monitor and manage delivery to agreed SLAs, and measure end-user satisfaction.
• Communication Management: Manage communication across all aspects of IT, including service, technology changes, and cybersecurity, to the local business.

What It Takes

• Project Management: Ability to oversee multiple projects, ensuring they are completed on time and within budget.
• Technical Expertise: Deep understanding of IT systems, software, and hardware to support business operations. incl. ERP Platforms, Software Applications, Infrastructure & Cybersecurity.
• Cybersecurity Knowledge: Proficiency in implementing robust security measures and responding to potential threats.
• Budget Management: Experience in planning and allocating resources efficiently to operate within financial means.
• Vendor Management: Skills in managing relationships with external vendors for software, hardware, and services.
• Problem-Solving: Aptitude for identifying issues and finding solutions quickly to minimize downtime.
• Communication: Ability to convey technical information to non-technical stakeholders and collaborate effectively with team members.
• Team Leadership: Strong leadership skills to manage and develop a diverse team of technology resources.
• Strategic Planning: Capability to align IT initiatives with the broader business strategy.
• Change Management: Proficiency in managing and implementing technology changes within the organization

Education

• Required
  • Minimum 10 years’ experience in IT Leadership/Management roles
  • Experience in leading the implementation of complex ERP and large‑scale business technology projects.
  • Bachelor’s degree in STEM related studies (or 15+ years equivalent professional experience)
• Nice To Have
  • Professional IT certifications, e.g. ITIL, COBIT etc.

At Messer, our vision for culture and engagement is to create an environment where all of us accept, respect and value the differences of multiple identities and truly welcome the diverse ideas and perspectives of individuals. In doing so, we shape an open and creative company culture, providing every individual with an equal opportunity to thrive.

Join us and you will be part of a company that values and supports your career. We offer competitive pay and benefits, with set schedules, steady work and opportunities for ongoing training and career progression.

Together we value innovation, efficiency, and flexibility. Putting safety first, working with integrity and respect, we encourage everyone to find solutions for success. That means for our customers and for our colleagues. This makes us a great place to build a career where your skills are valued and developed.

No artificial intelligence (AI) tools or automated systems are used in the screening, assessment, or selection of applicants for this position.

If you need assistance with the application or would like to request accommodation, call [phone].