Senior Manager Internal Communications & Operations

Jobtailor; Quebec; On-site; CAD 120,000 - 170,000; Full time

Job summary

Jobtailor in Canada’s Capitale-Nationale region seeks a senior leader to drive Internal Communications, overseeing advisors and the content integration centre. You will optimize resources, advance service quality, and align priorities with organizational goals.

You will mobilize and coach teams, manage recruitment and performance reviews, and plan capacity in a dynamic environment. Strong English and French skills are essential.

Qualifications

• Significant experience in internal communications, organizational communications or strategic advisory services.
• Proven management, mobilization and development experience with professionals in expertise or advisory services.
• Over 10 years of relevant experience.
• At least 5 years in a management role with direct employee supervision.
• Mobilizing leadership, political acumen and ability to influence stakeholders at all levels.
• Ability to plan, prioritize and manage resources, capacity and operations in a complex, changing environment.
• Professional judgment, client focus and ability to navigate strategic or high-visibility portfolios.
• Interest in innovation, continuous improvement and integrating artificial intelligence into professional practices.
• University education in a relevant field, or an equivalent combination of education, experience and achievements.
• Intermediate English and advanced French.

Responsibilities

• Lead operations of the Internal Communications function, including internal communications advisors and the content integration centre
• Optimize resource allocation, team delivery capacity, service quality and achievement of expected results
• Coordinate the function's components to ensure collaboration, consistent partner experience and efficient execution of organizational priorities
• Mobilize, support, coach and develop employees; oversee recruitment, integration, performance evaluation and development
• Plan, prioritize and allocate resources while maintaining visibility of priorities, workloads, deadlines and operational risks
• Optimize collaboration across content advising, planning, drafting, integration and dissemination operations
• Establish and monitor indicators for operational efficiency and service quality
• Identify and implement improvements to increase operational fluidity, efficiency and predictability
• Support advisors with communication strategies and plans and complex, sensitive and high-visibility issues
• Contribute to continuous improvement of practices, processes, tools and work approaches
• Collaborate with the Practice Lead and Director to strengthen the function
• Translate field needs into concrete solutions and support adoption of new practices, tools and standards
• Help evolve the use of artificial intelligence and new technologies to improve efficiency, deliverable quality and team capacity

Skills

Internal communications

Organizational communications

Strategic advisory services

Management

Leadership mobilization

Stakeholder influence

Resource planning

Operational risk management

Strategic thinking

Innovation & AI integration

Client focus

Decision making

Education

University education in a relevant field

Job description

Jobtailor in Canada’s Capitale-Nationale region seeks a senior leader to drive Internal Communications, overseeing advisors and the content integration centre. You will optimize resources, advance service quality, and align priorities with organizational goals.

You will mobilize and coach teams, manage recruitment and performance reviews, and plan capacity in a dynamic environment. Strong English and French skills are essential.