Senior Manager - Intake, Lumina Enablement & Deployment Services

RBC; Toronto; On-site; CAD 85,000 - 105,000; Full time

Job summary

Join RBC as a Senior Manager for Lumina Intake Service, leading the onboarding process for various lines of business. In this role, you'll coordinate cross-functional teams, manage client interactions, and ensure overall satisfaction during the onboarding journey. Your strategic thinking and leadership skills will contribute to the innovative environment at RBC Borealis, a key player in AI and data solutions.

Benefits

Comprehensive Total Rewards Program

Flexible benefits

Coaching from leaders

Qualifications

• 3-5 years of experience in managing client-facing processes.
• Experience in financial services required.
• Proven ability to communicate and influence stakeholders.

Responsibilities

• Manage all aspects of the Lumina Deployment Intake process.
• Organize and coordinate processes for Intake requests.
• Develop and monitor quality standards for onboarding.

Skills

Adaptability

Business Oriented

Decision Making

Program Management

Results-Oriented

Team Management

Time Management

Education

Bachelor's degree

Tools

JIRA

Confluence

Job description

Job Summary

Job Description

What's the opportunity?

We are seeking a seasoned leader to join our RBC Borealis Lumina Deployment Services team as a Senior Manager for Lumina Intake Service. The Senior Manager of Intake will manage all aspects of the Lumina Deployment Intake process; establishes and maintains policies and procedures for planning, designing and maintaining a centralized onboarding system for the LoBs. Success of this role is measured in terms on how well the Intake process is managed by onboarding our LoBs in a timely manner as well as the customer satisfaction factor during the onboarding journey.

Your responsibilities include:

• Organize and coordinate processes and procedures for all Intake requests for LoBs;

• Serving as a liaison and building bridges among Lumina team and customers;

• Intake and backlog management through centralized system, opportunity discovery and prioritization;

• Review business use-cases, opportunity analysis and pitch materials;

• Development of elements of the client journey and experience ownership;

• Roadmap development and ownership;

• Planning and monitoring to ensure that quality standards and goals are achieved;

• Managing all aspects of the Intake process to ensure the onboarding is completed within a set deadline;

• Thought leadership on key and emerging technologies, competitive landscape and RBC Borealis transformation;

• Identify improvement opportunities in RBC Borealis and propose a potential solution;

• Liaise with and manage cross-functional teams to architect, implement, test and continuously deliver solutions to our clients;

• Presenting key strategies to communicate vision, roadmap and achieve buy-in from senior management and stakeholders for overall Lumina Intake process;

• Report progress of project status, milestones, and achievements to stakeholders;

• Establish and maintain relationships with vendors and service providers in assessing new technologies and industry trends.

You're our ideal candidate if you have:

Must Have's:

• 3-5 years of experience in managing client facing processes;

• You are a strategic thinker with enterprise vision;

• You are results-oriented and focused on user, client and business outcomes;

• You develop and leverage structured approaches, frameworks and toolkits;

• You are an inspiring culture and change champion;

• You can captivate an audience through engaging communication and influence;

• You are highly capable of learning quickly and deeply;

• You have experience partnering closely with a variety of stakeholders and are comfortable presenting to senior executives;

• You have a bachelor’s degree and at least 3 years of experience in financial services;

• You have a broad view of the enterprise and varying degrees of appreciation for strategy, processes and capabilities, enabling technologies, and governance;

• You have experience with JIRA and Confluence.

Nice to have:

• You have strong product leadership skills and the ability to own a portfolio of projects end-to-end independently, including a track record of successful product deliveries;

• Proven experience in consulting or similar strategic, transformation focused industry roles considered an asset;

• You have experience with Agile and Waterfall methodologies.

What's in it for you?

• Become part of a team that thinks progressively and works collaboratively. We care about seeing each other reach full potential;

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock options where applicable;

• Leaders who support your development through coaching and managing opportunities;

• Ability to make a difference and lasting impact from a local-to-global scale.

About RBC Borealis

RBC Borealis is the driving force behind Royal Bank of Canada’s AI and data innovation. As part of Canada’s largest financial institution, we bring together a team of architects, engineers, scientists, and product experts on a mission to revolutionize finance through world-class research, solutions, and a resilient data platform. With locations across Toronto, Waterloo, Montreal, Calgary, and Vancouver, we’re at the forefront of AI research and platform development. With a focus on cutting-edge research in areas like time series forecasting, causal machine learning, and responsible AI, we are seamlessly integrating AI research and data engineering, to solve critical challenges in the financial industry. We are building intelligent, and scalable, data-driven solutions that will help communities thrive and drive innovation for our customers across the bank.

Inclusion and Equal Opportunity Employment

RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.

Job Skills

Adaptability, Budgeting, Business Oriented, Decision Making, Long Term Planning, Program Management, Resource Management, Results-Oriented, Team Management, Time Management

Additional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-06-05

Application Deadline:

2025-07-03

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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