Senior Manager, Initiatives and Implementation

rbc; Toronto; Sur place; CAD 110 000 - 150 000; Plein temps

Résumé du poste

RBC Direct Investing is seeking a senior strategist to lead major change initiatives across national sales channels, including mobile, retail locations, and digital platforms. You will own projects from inception to delivery, balancing business strategy with operational risk and a customer-centric approach.

You will partner with domain leaders and senior leadership to design execution plans, manage stakeholder expectations, and drive competitive advantages.

Qualifications

• Track record of strategic thinking and change management.
• Advanced problem solving and numerical analysis.
• Holistic view with ability to connect dependencies.
• Strong execution capabilities and delivery focus.
• Collaborative and influence with stakeholders.
• Attention to detail and business savviness.
• Creativity and continuous improvement mindset.

Responsabilités

• Identify strategic opportunities and business cases across all sales channels.
• Design and execute initiatives that enable sales effectiveness across mobile, retail and digital channels.
• Lead initiatives and pods supporting multi-channel sales strategy from inception to delivery.
• Own targets and business outcomes of assigned projects.
• Identify and manage risks; maintain strong stakeholder relationships.
• Develop long-term execution plans aligned with sales objectives.
• Lead change initiation and adoption strategies across sales teams.
• Leverage insights to improve competitive positioning and operational efficiency.
• Benchmark RBC Direct Investing capabilities against the market.
• Collaborate with sponsors, IT, QA and other teams to ensure quality and delivery.

Connaissances

Strategic thinking

Change management

Analytical skills

Problem solving

Delivery execution

Attention to detail

Collaboration

Excel

PowerPoint

Outils

Excel

PowerPoint

Description du poste

Job Description

What is the opportunity?

This role is responsible for development and delivery of major change at RBC Direct Investing, a leading-edge digital investment business undergoing significant transformation. Operating within a sales-focused organization with national perspective, this role supports a multi-channel distribution strategy encompassing a professional mobile sales force distributed across the country, key retail locations, and digital channels. The successful candidate will take ownership of individual strategic initiatives and oversee all aspects of project oversight and delivery, from the early stages of inception through implementation, while keeping business strategy and key objectives top of mind. This role focuses on identifying, prioritizing, , designing and executing strategic projects that drive competitive advantage, and enable sales and business outcomes. Experience in leading diverse teams, an in-depth understanding of the business and its fundamentals and competitive landscape, as well as proven ability to effectively navigate high levels of technical and stakeholder complexity is a must.

Additionally, the role requires deep insight and expertise for one or several of the following critical domains: product, pricing, operations, data & analytics, digital product, customer experience, and change management. The role offers a structured leadership and personal development opportunity and has high exposure to senior and executive leadership levels of the business.

What will you do?

• Identify strategic opportunities and business cases that will drive competitive positioning and business outcomes across all sales distribution channels
• Design and execute initiatives that enable and support sales effectiveness through the mobile sales force, retail locations, and digital channels
• Mobilize, design, lead and wind down individual strategic projects/pods that support multi-channel sales strategy
• Own targets and the key business outcomes of the assigned project(s)
• Proactively identify and manage all risks related to delivery and attainment of the intended business outcomes; maintain strong functional relationships with key stakeholders and groups
• In partnership with various domain leaders, lead the development and refinement of long-term execution plans and change initiatives that align with sales objectives
• Lead change initiation, stakeholder alignment, and adoption strategies to ensure successful implementation across sales teams and channels
• Develop and leverage insights that can identify and prioritize opportunities for changes improving competitive positioning, business outcomes, and operational efficiency across the organization
• Responsible for identifying business opportunities and prioritizing initiatives through analyses of business performance and market opportunity
• Maintain a detailed comprehension of the business strategy, sales distribution model, and competitive landscape
• Create a pro-active operational risk identification and control mitigation eco-system within the project teams by adhering to the business & enterprise risk framework processes
• Understand and benchmark RBC DI's relevant capabilities against those in the market and ensure we are building/maintaining a leadership position in the Canadian marketplace
• Conduct strategic analysis and produce required materials (i.e. business case) to aid in project development and approval
• Collaborate with business sponsor(s), functional partners, IT, QA and other teams to ensure acceptance test quality and delivery for any capabilities delivered
• Work closely with business leadership, mobile sales force management, and retail location leadership to ensure initiatives support sales channel requirements and effectiveness
• Responsible for ensuring that development and delivery of projects/initiatives are done with minimal or beneficial impact to the business, sales operations, and client experience
• Act as a business representative and subject matter expert for RBC Direct Investing to ensure RBC vision is followed
• Maintain an in-depth understanding of the RBC Direct Investing business, sales distribution channels, and competitive environment in order to identify opportunities for additional products & services, and workflow improvements through technology or other means

What do you need to succeed?

Must Have

• Demonstrated track record of success with strategic thinking and change management ("why" in addition to "what")
• Advanced problem solving and analytical skills and innate comfort with numbers
• Holistic perspective with ability to connect dependencies
• Strong analytical and execution capabilities with focus on delivery excellence
• Solution oriented, curious and analytical
• Strong knowledge of Excel/PowerPoint
• Impact and Influence through partnering and collaboration
• Attention to detail
• Technical expertise and business savvy
• Creativity and continuous improvement mindset

Nice-to-have

• Canadian Securities