Senior Manager, Homelessness

BC Housing; Burnaby; On-site; CAD 113,698 - 133,762; Full time

Benefits offered by this job

Comprehensive benefits package

Wellness programs

Professional development opportunities

Job summary

BC Housing is looking for a Senior Manager in Burnaby to lead the implementation of homelessness programs. This role involves managing regional teams, overseeing budgets, and developing strategies to address service gaps for vulnerable populations.

The ideal candidate will have a Bachelor’s degree in a relevant field and extensive experience in building community relationships and leading shelter initiatives. A comprehensive benefits package, including a competitive salary, is offered.

Qualifications

• Extensive experience in leading implementation of homelessness-related programs.
• Experience in building relationships at the community level.
• Proven track record of providing oversight to service delivery.

Responsibilities

• Lead and manage implementation of homelessness programs.
• Develop strategies to address service gaps.
• Manage budgets for programs including outreach and shelters.

Skills

Leadership skills

Negotiation skills

Analytical skills

Communication skills

Problem-solving skills

Understanding of BC Housing policies

Knowledge of mental health models

Education

Bachelor’s Degree in Public Administration, Business Administration, Social Work, Community Planning

Tools

MS Office

Complex database structures

Job description

BC Housing – Senior Manager, Homelessness

Location: Burnaby, BC

BC Housing is a provincial Crown Corporation that develops, manages and administers a wide range of subsidized housing options for those most in need across the province. The Senior Manager, Homelessness leads and manages the implementation of BC Housing’s Coordinated Access and Assessment (CAA) and Shelter program across the province.

Position Summary

The Senior Manager, Homelessness leads and manages the implementation of BC Housing’s Coordinated Access and Assessment (CAA) and Shelter program and coordination with associated initiatives including outreach and encampment response, vacancy matching, assessment, and triage across the province. The position provides leadership to regional teams in delivering the shelter and homelessness programs in partnership with homelessness‑serving rightsholders and facilitates the housing of individuals who are homeless or experiencing chronic homelessness.

He/she/they develops strategies to address service gaps, identifies shelter and housing capacity stock, and contributes to the administration of the homelessness and CAA programs. The position manages budgets for programs including encampment and outreach, shelter and coordinated access components, and contributes to provincial training initiatives and program planning.

Candidate Profile

Education & Experience

• Bachelor’s Degree in Public Administration, Business Administration, Social Work, Community Planning, or related field.
• Extensive experience at community level building relationships and providing leadership to partners and rightsholders in housing the homeless or other diverse populations with complex social, health care and/or behavioural issues.
• Extensive experience in leading implementation of shelter and housing related programs and providing oversight to regional and community rightsholders supporting program operation/delivery.
• Equivalent combination of education, training and experience acceptable to Employer.
• Tier I CRC required.

Knowledge, Skills and Abilities

• Extensive knowledge of philosophies, practices and standards for delivery of programs and services for vulnerable populations, particularly the homeless.
• Knowledge of mental health and/or addiction housing models.
• Understanding of BC Housing’s mandate, programs and policies related to homelessness.
• Knowledge of current social issues such as homelessness, mental illness, drug addiction, domestic violence, child protection, and ageing.
• Knowledge of government and non‑profit agencies in served communities and their roles.
• Knowledge of management and supervisory practices.
• Consultative, facilitative, consensus‑building, problem‑solving, negotiation and conflict resolution skills.
• Leadership, verbal and written communication, presentation and interpersonal skills.
• Research, analytical, problem‑solving and conceptual thinking skills.
• Intermediate level computer skills, including MS Office and complex database structures.
• Ability to plan and lead implementation of program activities across diverse regions.
• Ability to establish constructive relationships with housing providers, service providers, sector organisations, community groups and government agencies.
• Ability to demonstrate empathy, lead, coach and motivate staff in a team setting.
• Reliable transportation and flexibility to work evenings and weekends.
• Application subject to satisfactory criminal record search and Security Clearance maintenance.

Benefits

• Competitive salary ($113,698 – $133,762 annually).
• Comprehensive benefits package including health, dental, vision, prescription, and life insurance.
• Wellness programs and employee transit pass program.
• In‑house training and professional development opportunities.
• Recognition programmes and community engagement initiatives.

Equal Employment Opportunity

BC Housing welcomes applications from women, visible minorities, Indigenous Peoples, people with disabilities, people of all sexual orientations and gender identities, and all people committed to meaningful work that makes a difference. We are committed to providing an inclusive and barrier‑free work environment and to accommodating applicants during the application and hiring process.