Senior Manager, Global Retail Talent Development

Arc'teryx Equipment; North Vancouver; Hybrid; CAD 126,000 - 165,000; Full time

Benefits offered by this job

Health & wellbeing benefits

RRSP matching

Paid time off

Employee discounts & gear

Professional development opportunities

Job summary

ARC’TERYX in North Vancouver seeks a Senior Manager, Global Retail Talent Development to lead the development and evolution of Arc’teryx’s global retail learning portfolio, building skills, knowledge, and leadership for exceptional Guest experiences and business performance. The role spans NAM, EMEA, APAC, and China, partnering with regional teams to scale learning globally while staying locally relevant.

You’ll guide onboarding, product knowledge, leadership, and store operations across a

Qualifications

• 7+ years of experience in learning and development, retail learning, capability development, or a related field.
• Experience building skills across a global or multi-market retail organization.
• Experience leading teams and complex portfolios with strong execution.
• Strong understanding of frontline retail and partnerships with store leadership.
• Energized by being in stores and connecting with frontline teams.
• Skilled business partner who translates strategy into practical development solutions.
• Strong instincts for modern learning and practical experiences beyond traditional training.
• Understanding of premium, specialty, outdoor, or technical retail and Arc’teryx brand experience.
• Experience working across global, regional, and matrixed organizations for balance between global consistency and local relevance.
• Comfortable with ambiguity and building momentum in complex work.

Responsibilities

• Global Retail Learning Strategy: lead strategy, evolution, and execution of the global retail learning portfolio.
• Translate priorities into learning strategies and scalable solutions with regional relevance.
• Build a global approach with a roadmap to simplify, connect, and scale programs.
• Partner with Senior Director to prioritize investments based on need, impact, readiness and capacity.
• Learning Innovation & Development: design and deliver modern learning experiences using digital, facilitated, experiential, and on-the-job approaches.
• Spend meaningful time in stores; listen to frontline teams and observe the Guest experience.
• Diagnose business challenges and determine when learning is the right solution; pilot and iterate based on feedback.
• Global Scale & Regional Partnership: collaborate with NAM, EMEA, APAC, and China to scale programs; test in NAM.
• Define what should be globally consistent vs localized; foster regional best-practice sharing.
• Business Partnership & Impact: build trusted relationships with senior retail leaders; tie learning to business and guest outcomes.
• Use data and field insights to measure impact; manage external partners, budgets, and resources.

Skills

Global retail learning

Team leadership

Retail operations partnership

Store floor engagement

Modern learning design

Global-market collaboration

Ambiguity navigation

Retail brand knowledge (Arc’teryx)

Executive stakeholder management

Frontline retail experience

Job description

Department: Global Functional Development

Reports to: Senior Director, Global Functional Development

Your Opportunity at ARC’TERYX

As the Senior Manager, Global Retail Talent Development, you will lead the development and evolution of Arc’teryx’s global retail learning portfolio, helping our retail organization build the skills, knowledge, and leadership needed to deliver exceptional Guest experiences and business performance.

This is a global role at the intersection of retail, business, and modern learning. You will partner closely with retail leaders and regional teams across NAM, EMEA, APAC, and China to understand business priorities, identify development needs, and create learning solutions that can scale globally while remaining relevant locally.

Your portfolio will span key areas of the retail experience, including onboarding, product and brand knowledge, Guest experience, leadership, commercial skills, store operations, ReBIRD, and other emerging areas of development.

You will lead a team of retail learning professionals and work closely with the Senior Director, Global Functional Development to shape the broader retail learning strategy and bring it to life.

You will also be deeply connected to the retail floor. Regular time in stores will be an important part of the role, ensuring our learning is grounded in the real experiences of our store teams and Guests.

Meet Your Future Team

The People & Culture (P&C) team partners across the business to drive the continuous evolution of our people and business practices.

As part of the Global Functional Development team, you will work alongside the Senior Director, Global Functional Development and partners across Talent Management, Leadership Development, Functional Excellence, Retail Development, and regional teams.

The team is building a more connected approach to functional development, moving beyond traditional training toward practical learning solutions that help the business perform better.

Department: Global Functional Development

Reports to: Senior Director, Global Functional Development

Location: North Vancouver, on-site / hybrid

Your Opportunity at ARC’TERYX

As the Senior Manager, Global Retail Talent Development, you will lead the development and evolution of Arc’teryx’s global retail learning portfolio, helping our retail organization build the skills, knowledge, and leadership needed to deliver exceptional Guest experiences and business performance.

This is a global role at the intersection of retail, business, and modern learning. You will partner closely with retail leaders and regional teams across NAM, EMEA, APAC, and China to understand business priorities, identify development needs, and create learning solutions that can scale globally while remaining relevant locally.

Your portfolio will span key areas of the retail experience, including onboarding, product and brand knowledge, Guest experience, leadership, commercial skills, store operations, ReBIRD, and other emerging areas of development.

You will lead a team of retail learning professionals and work closely with the Senior Director, Global Functional Development to shape the broader retail learning strategy and bring it to life.

You will also be deeply connected to the retail floor. Regular time in stores will be an important part of the role, ensuring our learning is grounded in the real experiences of our store teams and Guests.

If you were in the Senior Manager, Global Retail Talent Development now, here are some of the core activities you would be doing:

Global Retail Learning Strategy

• Leading the strategy, evolution, and execution of the global retail learning portfolio.
• Translating retail priorities and business challenges into clear learning strategies and solutions.
• Building a global approach that creates consistency while allowing for regional and market needs.
• Establishing a roadmap for retail learning, identifying opportunities to simplify, connect, and scale existing programs.
• Partnering with the Senior Director to prioritize investments based on business need, impact, readiness, and capacity.

Learning Innovation & Development

• Partnering with retail leaders, store teams, and subject matter experts to understand business and development needs.
• Spending meaningful time in stores, listening to frontline teams, observing the Guest experience, and understanding what enables teams to perform.
• Diagnosing business challenges and determining when learning is the right solution.
• Leading the design and delivery of modern learning experiences using the right mix of digital, facilitated, experiential, and on-the-job approaches.
• Exploring emerging technologies, learning practices, and approaches to continually improve how our teams learn and perform.
• Piloting, testing, and iterating programs based on field and business feedback.

Global Scale & Regional Partnership

• Partnering with regional retail teams across NAM, EMEA, APAC, and China to scale global learning programs.
• Building a particularly strong partnership with the North America retail organization, using NAM as an important environment to test and evolve new approaches.
• Determining what should be globally consistent and where localization is needed.
• Creating opportunities for regions to share best practices and inform the evolution of the global portfolio.
• Strengthening connection and consistency across the global retail learning experience.

Business Partnership & Impact

• Building trusted relationships with senior retail leaders and regional partners.
• Translating retail strategy and operational priorities into practical development solutions.
• Connecting learning investments to meaningful business, Guest, and employee outcomes.
• Using data, field insight, and feedback to measure effectiveness and continuously improve programs.
• Managing external partners, budgets, resources, and investment as required.

Are you our next Sr Manager, Global Retail Talent Development?

• You have 7+ years of experience in learning and development, retail learning, capability development, or a related field, with experience building skills and expertise across a global or multi-market retail organization.
• You have experience leading teams and complex portfolios, balancing strategic thinking with strong execution.
• You have a strong understanding of frontline retail and experience building partnerships with retail operations and store leadership.
• You are energized by being in stores, connecting with frontline teams, and understanding the realities of the retail floor.
• You are a strong business partner who can diagnose business and development challenges, challenge assumptions, and determine the right solution.
• You have strong instincts for modern learning and know how to create practical experiences that go beyond traditional training.
• You have an understanding of premium, specialty, outdoor, or technical retail and what makes the Arc’teryx brand and retail experience distinctive.
• You have experience working across global, regional, and matrixed organizations, balancing global consistency with local relevance.
• You are comfortable operating in ambiguity, building the playbook as you go, and bringing structure and momentum to complex work.
• You are genuinely passionate about retail, people, the outdoors, and the Arc’teryx brand, and you want to improve the experience for the people who bring our brand to life every day.

Compensation

the salary range for this role is CAD$126,000 : CAD$165,000

Total Rewards

Most new team members join between the start and midpoint of the range, where you can contribute right away while continuing to grow your craft, your collaborations, and your impact at Arc’teryx. This range reflects market alignment and the scope of the role. Individual pay is determined by your skills, experience, and level of responsibility.

We’re committed to fair, equitable, and competitive pay, reviewed regularly to ensure internal alignment and market relevance. Transparency is part of how we follow through on our commitments and how we honour the value you bring to our team.

In addition to base pay, Arc’teryx supports people through benefits designed to sustain both work and life:

• Health & wellbeing - Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and a 24/7 Employee Assistance Program (EAP).
• Financial wellbeing - RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable.
• Time & Flexibility - Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore).
• Family support - Parental leave top-up and a nesting period for new parents.
• Growth, community & gear - Professional development opportunities, Arc'teryx Academies (outdoor skill-building events),Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear).

*Eligibility for certain programs may vary by role.

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

Leave it Better

We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way.

Join us in creating positive change in ourselves, our communities, and the world.

Live it. Get out there - the mountains make us better. Disruptive evolution. In pursuit of better. Always. Commit. We set bold objectives and see them through.