Senior Manager, Fraud, Insider and Conduct Risk QA and Enablement (5646)

TD Bank Group; Toronto; On-site; CAD 116,000 - 163,000; Full time

Job summary

TD Bank Group is seeking a Senior Manager to lead Fraud, Insider and Conduct Risk QA and Enablement. The role oversees risk frameworks, monitoring, and review activities across ERM and ORM programs, including KYC operations and fraud management, with a focus on documentation, training, and stakeholder engagement.

Strong communication and leadership are essential. Ideal candidates bring extensive risk management experience, proven project management, and the ability to influence decisions at

Qualifications

• 4-year degree or equivalent experience is required.
• 7-10 years related experience required.
• Strong attention to detail with ability to identify discrepancies.
• Proven project management skills for large initiatives.
• Experience establishing and implementing ERM/ORM programs.

Responsibilities

• Lead and support the implementation of risk frameworks for US Financial Crimes Prevention and Operations.
• Establish onboarding and training materials for ERM/ORM programs.
• Develop and maintain RCSA and controls with stakeholders.
• Produce evidence reviews to ensure audit readiness.
• Influence decisions and organize effective actions with senior management.

Skills

Operational risk management

Risk assessment

Stakeholder engagement

Project management

ERM/ORM knowledge

Education

4-year degree or equivalent experience

Job description

Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Risk Management Pay Details: $115,600 - $163,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

The Senior Manager, Fraud, Insider and Conduct Risk QA and Enablement provides a comprehensive and diverse range of risk management expertise to business leaders. Leads and supports the implementation of appropriate risk frameworks and leading related risk management activities to oversee, monitor and challenge Corporate Function operational risk related to US Financial Crimes Prevention and Operations, which includes KYC operations, US Fraud Management, Insider Threat Management and Investigations, and Physical Security Integrates knowledge of the ERM and ORM framework, policies and standards to Establish and maintain documented job aids and procedures for all ERM and ORM programs and oversight activities to establish consistency, traceability, and knowledge transfer amongst the Enterprise and US Fraud, Insider and Conduct Risk team. Works across our team to establish our RCSA, and corresponding controls Implement a quality assurance and evidence review process to validate adherence to ERM and ORM standards, with periodic assessments to confirm documentation is complete, current, and audit-ready Establishes onboarding and training materials for our team, that will cover ERM/ORM programs, along with fraud, insider and conduct risk specific topics Engages stakeholders to take action; serves as a source of expert advice, influences change; frames information in a broader context Strong relationship building skills and the ability to develop and maintain business contacts at all levels of management throughout the organization Very good communication skills both written and verbal as well as the ability to develop business communications calling for specific action Strong ability to analyze information and business situations and effectively collaborate with business partners on overall corporate direction Effective presentation skills, including the ability to present to senior stakeholders and potentially Committees Strong ability to influence the decisions and actions of others without express authority.

Skills, Education & Experience

Seeking an experienced professional with knowledge of broad operational risk management / oversight, monitoring and challenge 4-year degree or equivalent experience 7-10 years related experience required Strong attention to detail with the ability to recognize and react to discrepancies Ability to track and coordinate large and complex processes Strong interpersonal skills including demonstrated conflict management and negotiation skills Proven project management skills for multiple, large projects Strategic planning and process management experience a must Proven experience in establishing and implementing effective strategies and short and long range plans that achieve bottom line results. In depth knowledge of financial services processes and workflows.

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and wellbeing benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more.

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. We look forward to hearing from you!

Language Requirement (Quebec only)

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Our Values

At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Our Commitment to Diversity, Equity, and Inclusion

At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

Helping to Make an Impact in Communities – TD Ready Commitment

TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. Learn more: Canada | US | Europe & Asia Pacific