Senior Manager, Fraud, Insider and Conduct Risk QA and Enablement (5646)

TD; Toronto; On-site; CAD 116,000 - 163,000; Full time

Benefits offered by this job

Total Rewards Package

Accommodation options

Job summary

TD is seeking a Senior Manager, Fraud, Insider and Conduct Risk QA and Enablement based in Toronto, Ontario. The role oversees risk management activities related to US Financial Crimes Prevention, KYC operations, US Fraud Management, insider threat investigations, and physical security.

You will develop ERM/ORM program documentation, establish RCSA and controls, implement QA and evidence reviews, and create onboarding materials. Strong communication and enterprise-wide influence are essential.

Qualifications

• Experience in broad operational risk management / oversight, monitoring and challenge.
• 4-year degree or equivalent experience.
• 7-10 years related experience.
• Strong attention to detail with the ability to recognize and react to discrepancies.
• Ability to track and coordinate large and complex processes.
• Strong interpersonal skills including demonstrated conflict management and negotiation skills.
• Proven project management skills for multiple, large projects.
• Strategic planning and process management experience a must.
• Proven experience in establishing and implementing effective strategies and short and long range plans that achieve bottom line results.
• In depth knowledge of financial services processes and workflows.

Responsibilities

• Lead QA and enablement for ERM/ORM programs across US Financial Crimes areas.
• Establish and maintain job aids and procedures for ORM oversight to ensure consistency and audit readiness.
• Develop the RCSA and corresponding controls with stakeholders.
• Create onboarding and training materials for ERM/ORM topics.
• Engage stakeholders and influence change; frame information for senior leadership.
• Build and maintain relationships with management across the organization.
• Communicate effectively with senior stakeholders and committees.

Skills

Operational risk management

Project management

Stakeholder management

Communication skills

Strategic planning

Conflict management

Negotiation skills

Data analysis

Education

4-year degree or equivalent experience

Job description

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Risk Management

Pay Details:

$115,600 - $163,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate’s skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

The Senior Manager, Fraud, Insider and Conduct Risk QA and Enablement provides a comprehensive and diverse range of risk management expertise to business leaders. Leads and supports the implementation of appropriate risk frameworks and leading related risk management activities to oversee, monitor and challenge Corporate Function operational risk related to US Financial Crimes Prevention and Operations, which includes KYC operations, US Fraud Management, Insider Threat Management and Investigations, and Physical Security

• Integrates knowledge of the ERM and ORM framework, policies and standards to Establish and maintain documented job aids and procedures for all ERM and ORM programs and oversight activities to establish consistency, traceability, and knowledge transfer amongst the Enterprise and US Fraud, Insider and Conduct Risk team.
• Works across our team to establish our RCSA, and corresponding controls
• Implement a quality assurance and evidence review process to validate adherence to ERM and ORM standards, with periodic assessments to confirm documentation is complete, current, and audit-ready
• Establishes onboarding and training materials for our team, that will cover ERM/ORM programs, along with fraud, insider and conduct risk specific topics
• Engages stakeholders to take action; serves as a source of expert advice, influences change; frames information in a broader context
• Strong relationship building skills and the ability to develop and maintain business contacts at all levels of management throughout the organization
• Very good communication skills both written and verbal as well as the ability to develop business communications calling for specific action
• Strong ability to analyze information and business situations and effectively collaborate with business partners on overall corporate direction
• Effective presentation skills, including the ability to present to senior stakeholders and potentially Committees
• Strong ability to influence the decisions and actions of others without express authority

Skills, Education & Experience

• Seeking an experienced professional with knowledge of broad operational risk management / oversight, monitoring and challenge
• 4-year degree or equivalent experience
• 7-10 years related experience required
• Strong attention to detail with the ability to recognize and react to discrepancies
• Ability to track and coordinate large and complex processes
• Strong interpersonal skills including demonstrated conflict management and negotiation skills
• Proven project management skills for multiple, large projects
• Strategic planning and process management experience a must
• Proven experience in establishing and implementing effective strategies and short and long range plans that achieve bottom line results.
• In depth knowledge of financial services processes and workflows

Who We Are:

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We’re committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet