Senior Manager Finance Application Operations and Enablement

RBC; Halifax; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading financial institution seeks an expert in finance application management to provide critical support for systems like IBM Cognos and PeopleSoft. The ideal candidate will have a solid background in financial technologies, effective communication skills, and experience managing complex application issues. This role enables innovation and governance to enhance financial processes within the organization. Join a collaborative team focused on delivering excellence in financial application operations.

Benefits

Comprehensive Total Rewards Program including bonuses

Leaders supporting your development

Flexible work/life balance options

World-class training program in financial services

Qualifications

• Minimum 5 years of experience in application support with a focus on complex financial systems.
• Strong technical skills including proficiency in IBM Cognos and PeopleSoft.
• Excellent communication and collaboration skills.

Responsibilities

• Manage and administer Finance Applications including incident investigation and resolution.
• Collaborate with stakeholders to implement innovative solutions.
• Lead end-to-end incident management process.

Skills

Application Operations

Communication

Problem Management

Customer Service

Decision Making

IT Service Management (ITSM)

Education

Bachelor’s degree in computer science, finance, Accounting, or related field

Tools

IBM Cognos (TM1)

PeopleSoft

Job description

Job Summary

To provide expert-level support and maintenance for key financial applications (IBM Cognos (TM1), PeopleSoft) ensuring seamless operations, data accuracy for financial reporting and user satisfaction. This involves delivering timely and professional support, issue resolution, knowledge sharing to enhance user proficiency, and addressing user inquiries.

Responsible for maintaining global standards, governance, and control over finance applications. By driving innovation and managing change, this role enables efficient financial process management and supports informed decision-making for the CFO team.

Ultimately, the goal is to deliver high-quality support and expertise, ensuring the effective operation of critical finance systems and applications.

Job Description

WHAT WILL YOU DO?

Finance applications management and business support:

• Responsible for the ongoing management and administration of Finance Applications (e.g. IBM Cognos (TM1), PeopleSoft) including job scheduling, data validations, incident investigation and resolution, month end finance close, governance and knowledge management.

• Collaborate with stakeholders, including finance teams, IT, and external vendors, to develop and implement innovative solutions that support financial reporting and application efficiencies.

• Participate as SME in requirements gathering, prioritization and UAT pertaining to system and finance projects.

• Investigation and resolution of complex system balance reconciliation issues as well as critical system issues.

Incident management, user support and communication:

• Lead the end-to-end incident management process.

• Develop and maintain technical documentation, user guides, and training materials to support user adoption and proficiency.

• Prepare communication updates, broadcast communications related to system issues, maintenance, application uptime and performance.

• Responsible for triaging and tracking support requests.

Audit, Control and Governance

• Works with the Process Engineering team to drive quality improvement and business excellence.

• Collaborate with internal audit and compliance teams to ensure adherence to governance, policies, risk management and regulatory requirements cross all Finance Applications.

• Reviews control failures and quality complaints and works with partners to investigate, resolve and determine long term lasting solutions.

WHAT DO YOU NEED TO SUCCEED?

Must have:

• Bachelor’s degree in computer science, finance, Accounting, or related field.

• Minimum 5 years of experience in application support, with a focus on complex financial systems and technologies.

• Strong technical skills, including proficiency in financial applications (IBM Cognos, Oracle, PeopleSoft), databases, and operating systems.

• Excellent communication, collaboration, and problem – solving skills.

• Ability to work in a fast – paced environment, prioritizing multiple tasks and deadlines.

• Strong knowledge of the operational processes of finance applications (IBM Cognos, TM1, PeopleSoft)

Nice-to-have:

• Certification in finance, accounting, or a related field (e.g., CPA, CMA, Masters).

• Knowledge of data analytics and visualization tools (e.g., Tableau, Power BI).

• Demonstrated technical skills in coding and programming language

WHAT'S IN IT FOR YOU?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

• Flexible work/life balance options

• Opportunities to do challenging work

#LI-post

#TECHPJ

Job Skills

Application Operations, Application Operations, Business Performance Management, Business Units, Communication, Customer Service, Decision Making, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, IT Service Management (ITSM), IT Systems Management, Long Term Planning, Operations Support, People Management, Planning, Problem Management, Problem Resolution, Process Changes, Process Integration, Production Scheduling, Production Support, Service Level Agreement (SLA), Service Levels {+ 1 more}

Additional Job Details

Address:

1597 BEDFORD HWY:HALIFAX

City:

HALIFAX

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-06-27

Application Deadline:

2025-07-18

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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