Senior Manager Field Sales Operations

RBC; Mississauga; On-site; CAD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Senior Manager for Field Sales Operations to enhance productivity and compliance within their salesforce. This pivotal role involves collaborating with various teams to drive strategic initiatives and ensure operational effectiveness. You'll lead a dedicated team, champion employee engagement, and navigate complex situations while maintaining regulatory compliance. With a focus on continuous improvement, this position offers the chance to make a significant impact on both the organization and its clients. Join a supportive and inclusive environment that prioritizes your professional growth and well-being.

Benefits

Comprehensive Total Rewards package

Flexible work arrangements

Opportunities for professional development

Supportive and inclusive team environment

Qualifications

• 5+ years of experience in Sales operations.
• Strong business acumen and strategic thinking.

Responsibilities

• Develop and implement tools to enhance productivity and compliance.
• Lead initiatives to streamline operations and improve experiences.

Skills

Coaching Others

Communication

Customer Service

Insurance Operations

Insurance Products

Multitasking

Organizational Leadership

Performance Management

Relationship Management

Sales

Education

Undergraduate degree or equivalent

Job description

Job Summary

Job Description

What is the opportunity

As the Senior Manager Field Sales Operations you will work closely in partnership with the Head of Field Sales and play a critical role in optimizing the performance, governance, and operational effectiveness of the Field Sales organization. This role will drive the execution of strategic priorities, partnering with Regional Vice Presidents (RVPs), head office teams, and internal partners to ensure sales, compliance, and client experience goals are met.

This individual acts as the operational right arm to the Head of Field Sales, ensuring national alignment, risk oversight, strategic integration, and leadership support that fuels productivity and long-term growth.

What will you do?

• Develop and implement tools, frameworks, and practices to enhance productivity, growth, and compliance across the salesforce.

• Partner with teams like Compliance, Product, Marketing, HR, and others to execute national priorities and align on key initiatives.

• Support business planning and use data to identify trends, gaps, and opportunities for improvement.

• Lead initiatives to streamline operations, improve advisor and leader experiences, and eliminate inefficiencies.

• Ensure regulatory and policy compliance across Field Sales; maintain audit readiness and manage reputational risks.

• Lead project implementation, change management, and internal communications for transformational efforts.

• Lead and develop a team of support staff; support leadership engagement and talent strategies.

• Champion employee engagement through surveys, events, recognition campaigns, and succession planning.

What do you need to succeed?

Must Have

• Undergraduate degree or equivalent

• LLQP Licensed / Insurance Experience

• 5+ years of experience in Sales operations

• Strong business acumen and ability to think strategically and execute tactically.

• Skilled at navigating complex situations, with a track record of cross-functional collaboration for all products (Life, Living benefits, Wealth, Home & Auto)

• A credible partner who can drive change, coach leaders, and manage complex situations with discretion.

• Focus on continuous improvement in advisor productivity, risk mitigation, employee engagement, and execution of strategic priorities.

• Excellent communication and presentation skills

Nice to have

• Bilingualism (English and French), as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs.

What’s in it for you?

Whether it’s developing new skills, opportunities to innovate and grow, modern and comprehensive benefits, or the flexibility to enjoy the moments that matter, at RBC you have everything you need at your fingertips to build your career and life.

• Working with an award-winning team Awards | RBC Diversity & Inclusion

• A comprehensive Total Rewards package that prioritizes your overall wellbeing, including flexible and modern benefits, competitive compensation and stock options

• Work where you belong as part of a supportive, inclusive team and company that celebrate your unique perspectives, background and experience and want you to bring your whole self to work, every day.

• Leaders who are invested in your success and provide opportunities to learn, to grow and to try new things. Develop new skills, sharpen existing ones and explore paths you never knew existed with a host of learning programs and tools designed to support you in every phase of your career.

• Flexible work arrangements and leaders who support your needs—both personal and professional.

• An opportunity to have real impact on the lives of our clients and the communities we serve.

RBC is committed to supporting flexible work arrangements when and where available conditional on employees being able to meet with the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.) Details to be discussed with Hiring Manager.

Job Skills

Coaching Others, Communication, Customer Service, Insurance Operations, Insurance Products, Multitasking, Organizational Leadership, Performance Management (PM), Relationship Management, Sales

Additional Job Details

Address:

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

City:

MISSISSAUGA

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

INSURANCE

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-04-25

Application Deadline:

2025-05-09

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.