Senior Manager, Field Operations BTS / BST

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Senior Manager, Field Operations BTS / BST

Carry the legacy of Bell. Be a part of the company helping the world connect better. By choosing Bell Technical Solutions, you will be choosing a career and not just a job. By nurturing talent and providing infinite growth opportunities, Bell Technical Solutions continuously aims to bring about an instrumental change in careers, lives and dreams. Join us today to discover the personal touches behind the infinite web of communications services and let us make it right, make it personal and make it better.
Are you looking to join a dynamic, innovative, communications company who is commitment to creating a thriving, prosperous and more connected world? If so, we would love to tell you our story.

Job Overview

Reporting to the Director, Field Operations, the Senior Manager is responsible for developing business strategies and tactical plans for their region, which supports corporate values and objectives in the areas of Health & Safety, Customer Service, Efficiency, Revenue, and Product Promotion.

Key Responsibilities

• Manages all operational aspects of a specific geographical region such as team effectiveness, quality, rework, customer service and Health & Safety performance.
• Coach and mentor a team of Managers; provides developmental opportunities and evaluates progress.
• Participate in the recruitment and selection process of Field Operation Managers and evaluates management headcount on a monthly and ad hoc basis.
• Collaborate with internal stakeholders (Senior Managers, Regional Resolution team, union etc.) to achieve team targets and corporate objectives.
• Conduct monthly team meetings to review performance strategies.
• Monitor and analyze team results and develop action plans to address opportunities.

Critical Qualifications

• People management experience – minimum 5 years experience in a position with direct reports.
• Previous experience in Field Services is a considerable asset.
• Ability to source, coach and develop talent.
• Strong strategic thinking and flawless execution.
• Strong focus on improving customer service.
• Proven experience in building positive relationships with business leaders.
• Strong analytical and problem solving skills.

Preferred Qualifications

• Solid business acumen; must be able to understand the organization’s key drivers to success and make appropriate decisions in required time frames.
• Experience working in a unionized environment.
• Strong proficiency in Microsoft office applications (Word, Excel, PowerPoint etc.).
• Able to motivate and influence others towards exceeding objectives and goals.

Working Conditions

Additional Information

• Position Type: Management, CP3
• Job Status: Temporary, Full-Time
• Posting end date: 05/06/2025

What's in for You?

• Excellent benefits and competitive compensation;
• Access to numerous discounts and the purchase of company shares;
• Leaders who support your development through coaching and opportunity management;
• A dynamic, collaborative and creative team;
• Development opportunities through training and educational assistance programs;
• Opportunities to progressively assume greater responsibility.

Adequate knowledge of French is required for positions in Quebec.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

At Bell Technical Solutions, we do not just accept differences - we celebrate it. We are committed to fostering an inclusive, equitable, and accessible workplace where team members feel valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, contact your recruiter or send us an email at recruitment@belltechsolutions.cato make arrangements. If you have questions regarding accessible employment at Bell, please email our Employment Equity team at Equite-Equity@bellsolutionstech.ca.

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