Senior Manager, Events - Carlu

Oliver & Bonacini; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A reputable hospitality firm in Toronto is seeking a Senior Manager to oversee day-to-day operations, focusing on event management and team leadership. The ideal candidate will have 2-3 years of experience in managing various events, possess a post-secondary diploma in business or hospitality, and exhibit strong organizational skills. This full-time role requires flexibility for evenings and weekends.

Qualifications

• Minimum 2-3 years experience managing a variety of events.
• Valid Smart Serve Certification required.
• WSET Intermediate Wine Certificate is an asset.

Responsibilities

• Accountable for day-to-day operations of the venue.
• Conduct recruitment, selection, training, and performance management.
• Build and maintain relationships with clients, team members, and vendors.

Skills

Leadership Experience

Event Planning

Organizational skills

Hospitality Experience

Communication Skills

Negotiation

Project Management

Education

Post-secondary diploma/degree in Business or Hospitality

Tools

Microsoft Office Suite

Job description

Under the direction of the General Manager, the Senior Manager is accountable for the day-to-day operations of the venue, including staffing, cost controls, staff training, budgeting, and active floor management during events.

The Day to Day:

• Communicates the vision to all team members and leads by example. Reinforces the O&B values daily and inspires the team with his/her exciting vision for the future.
• Regularly monitors and achieves the O&B points of technical service and points of detail.
• Builds and maintains relationships with guests, team members, and management alike.
• Follows bar, beverage, and wine control procedures accurately.
• Shows leadership in creating a culture that revolves around the experience and enjoyment of food, beverage, and service.
• Demonstrates high personal integrity, business ethics, and takes every opportunity to promote the venue.
• Conducts recruitment, selection, training, development initiatives, performance management, and employee coaching.
• Uses conflict resolution and problem-solving skills.
• Assists with tracking sales, invoicing, and managing inventory.
• Conducts briefings with event service staff prior to each function.
• Schedules event staff to properly service events/functions.
• Ensures accuracy and timeliness of payroll records.
• Strives for maximum efficiency and continual improvement of staff productivity.
• Participates on Health & Safety Committee, ensuring adherence to the Occupational Health & Safety Act and WSIB procedures.
• Ensures the facility is well maintained, repaired, and spotless at all times.
• Builds relationships with vendors and suppliers.
• Performs additional duties as assigned or required.

Onsite Expectations:

• Greet clients and conduct pre-event walkthroughs.
• Review timeline and key moments of the event with the client.
• Lead onsite FOH team for setup, execution, and teardown of the event.
• Work directly with the culinary team to communicate last-minute details and conduct pre-event meetings, confirming timing and plans.
• Expo all food from kitchen during event.
• Ensure setup is per floor plan and client changes.
• Liaise and grow relationships with clients and vendors.

Qualifications:

• Post-secondary diploma/degree in Business or Hospitality.
• Valid Smart Serve Certification.
• Minimum 2-3 years experience managing a variety of events (including small, large, and high-profile functions).
• WSET Intermediate Wine Certificate or comparable is an asset.
• Must possess superior verbal and written communication skills.
• Strong organizational skills with the ability to manage a large and variable workload, ensuring timely and accurate completion of work.
• Proficiency in all Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.
• Strong business acumen.
• Team player.
• Evening, weekend, and holiday availability.

Additional Information:

At Oliver & Bonacini Hospitality, we are committed to treating every employee with dignity and respect. We strive to be fair and create working environments where our employees can excel.

Oliver & Bonacinis Diversity Commitment:

• We thank all applicants for their interest in Oliver & Bonacini Restaurants; however, only suitable candidates will be contacted.

Remote Work: Employment Type: Full-time

Key Skills:

Marketing, Catering, Organizational skills, Hospitality Experience, Management Experience, HubSpot, Event Planning, Events Management, Project Management, Event Marketing, Leadership Experience, Negotiation

Experience: Years

Vacancy: 1