Senior Manager, Events - Carlu

Oliver & Bonacini Hospitality; Toronto; On-site; CAD 65,000 - 85,000; Full time

Job summary

Oliver & Bonacini Hospitality is seeking a Senior Manager to oversee daily operations at their prestigious venue, The Carlu. The ideal candidate will have significant experience in event management, strong leadership skills, and a passion for delivering exceptional service. This role involves ensuring operational excellence, fostering team development, and maintaining guest satisfaction during high-profile events. Candidates should possess a relevant degree and a minimum of 2-3 years of management experience, along with a commitment to the company's values.

Benefits

Competitive salary

Paid vacation, sick and personal days

Gratuity sharing

Health, Dental and Vision benefits with enhanced mental health coverage

Discounted gym membership

Tuition reimbursement

Qualifications

• 2-3 years’ experience managing events (small to high profile).
• Valid Smart Serve Certification required.
• Team player with evening/weekend availability.

Responsibilities

• Accountable for day-to-day operations including staffing and budgeting.
• Build and maintain relationships with guests and vendors.
• Conduct training and performance management of the team.

Skills

Verbal communication

Written communication

Organizational skills

Problem-solving

Leadership

Education

Post-secondary diploma/degree in Business or Hospitality

WSET Intermediate Wine Certificate

Tools

Microsoft Office

Job description

Company Description

Originally opened in 1930 as “Eaton’s Seventh Floor,” The Carlu was designed by French architect Jacques Carlu. In 2003, the space at 444 Yonge St. in College Park was reopened as “The Carlu” event venue after an extensive restoration. Now recognized as one of Toronto’s best examples of Art Moderne architecture, The Carlu has been designated as a National Historic Site of Canada, and has played host to royalty on several occasions, as the preferred space for high profile social fetes, conventions, and corporate celebrations.

What's in it for you?

• Competitive salary
• Paid vacation, sick, and personal days
• Gratuity sharing
• Health, Dental and Visions benefits with Enhanced Mental Health Coverage
• Discounted gym membership and Employee Assistance Program
• Group Life & Disability Insurance
• Management Uniform/ Clothing Reimbursement
• Monthly dining allowance for all O&B
• 50% Dining Discount for all O&B
• RRSP Matching
• Tuition Reimbursement
• O&B is one of Canada’s largest hospitality companies with many internal career opportunities. We have restaurants, food halls, and catering teams in Alberta, Ontario, and Quebec.

Job Description

Under the direction of the General Manager, the Senior Manager is accountable for the day to day operations of the venue including staffing, cost controls, staff training, budgeting and active floor management during events.

The Day to Day:

• Communicates the vision to all team members and leads by example. Reinforces the O&B values daily and inspires the team with his/her exciting vision for the future
• Regularly monitors and achieves the O&B points of technical service and points of detail
• Builds and maintains relationships with guests, team members and management alike
• Follows bar, beverage and wine control procedures accurately
• Shows leadership in creating a culture that revolves around the experience and enjoyment of food, beverage and service
• Demonstrates high personal integrity, business ethics and takes every opportunity to promote the venue
• Conducts recruitment and selection and training and development initiatives as well as performance management and employee coaching
• Uses conflict/resolution and problem solving skills
• Assists with the tracking of sales, invoicing, and managing inventory
• Conduct briefings with event service staff prior to each function
• Schedules event staff to properly service events/functions
• Ensure accuracy and timeliness of payroll records
• Strive for maximum efficiency and continual improvement of staff productivity
• Participate on Health & Safety Committee, ensuring that the Occupational Health & Safety Act and WSIB procedures are being followed
• Ensure facility is well maintained, repaired and spotless at all times
• Build relationships with vendors and suppliers
• Additional duties as assigned or required

Onsite Expectations:

• Client greeting and pre-event walk though
• Review timeline and key moments of event with client
• Lead onsite FOH team for setup, execution and tear down of the event
• Work directly with the culinary team to communicate last minute details and conduct pre-event meeting confirm timing and plan for the event
  • Expo all food from kitchen during event
• Ensure set up is per floor plan and client changes
• Liaise and grow relationships with clients and vendors

Qualifications

• Post-secondary diploma/degree in Business or Hospitality
• Valid Smart Serve Certification
• Minimum 2-3 years’ experience managing a variety of events (inclusive of small, large and high profile functions)
• WSET Intermediate Wine Certificate or comparable an asset
• Must possess superior verbal and written communication skills
• Strong organizational skills with the ability to manage a large and variable work load, ensuring timely and accurate completion of assigned work
• Proficiency in all Microsoft Office applications including Word, Excel, PowerPoint and Outlook
• Strong business acumen
• Team player
• Evening, Weekend and Holiday availability

Additional Information

At Oliver & Bonacini Hospitality, we are committed to treating every employee with dignity and respect. We strive to be fair and just, and create working environments where our employees can be at their best.

Oliver & Bonacini's Diversity Commitment

** We thank all applicants for their interest in Oliver & Bonacini Restaurants; however, only suitable candidates will be contacted to continue the application process. **