Senior Manager, Events - Carlu

Carlu; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A prominent hospitality venue in Toronto seeks a Senior Manager to oversee daily operations, including staffing, budgeting, and event management. The ideal candidate will have 2-3 years' experience in event management, excellent communication skills, and a background in hospitality or business. This role offers the opportunity to build strong relationships with clients and vendors while fostering a collaborative team environment.

Qualifications

• Minimum 2-3 years’ experience managing various events.
• Availability during evenings, weekends, and holidays.
• Experience with small, large, and high-profile functions.

Responsibilities

• Oversee day-to-day operations of the venue.
• Manage event staff and ensure service quality.
• Build and maintain relationships with clients and vendors.

Skills

Team player

Strong business acumen

Strong organizational skills

Superior verbal and written communication skills

Proficiency in Microsoft Office

Education

Post-secondary diploma/degree in Business or Hospitality

Valid Smart Serve Certification

WSET Intermediate Wine Certificate or equivalent

Job description

Job Description

Under the direction of the General Manager, the Senior Manager is accountable for the day-to-day operations of the venue, including staffing, cost controls, staff training, budgeting, and active floor management during events.

The Day to Day :

• Communicates the vision to all team members and leads by example. Reinforces the O&B values daily and inspires the team with an exciting vision for the future.
• Regularly monitors and achieves the O&B points of technical service and points of detail.
• Builds and maintains relationships with guests, team members, and management.
• Follows bar, beverage, and wine control procedures accurately.
• Creates a culture focused on the experience and enjoyment of food, beverage, and service.
• Demonstrates high personal integrity and business ethics, promoting the venue.
• Conducts recruitment, selection, training, development initiatives, performance management, and employee coaching.
• Uses conflict resolution and problem-solving skills.
• Assists with tracking sales, invoicing, and managing inventory.
• Conducts briefings with event service staff prior to each function.
• Schedules event staff to properly service events and functions.
• Ensures accuracy and timeliness of payroll records.
• Strives for maximum efficiency and continual improvement of staff productivity.
• Participates in the Health & Safety Committee, ensuring compliance with Occupational Health & Safety Act and WSIB procedures.
• Ensures the facility is well maintained, repaired, and spotless at all times.
• Builds relationships with vendors and suppliers.
• Performs additional duties as assigned or required.

Onsite Expectations :

• Greet clients and conduct pre-event walkthroughs.
• Review event timeline and key moments with clients.
• Lead onsite FOH team for setup, execution, and teardown of events.
• Coordinate with culinary team for last-minute details and pre-event planning.
• Manage food expo from the kitchen during events.
• Ensure setup aligns with floor plans and client modifications.
• Liaise with clients and vendors to build relationships.

Qualifications

• Post-secondary diploma/degree in Business or Hospitality.
• Valid Smart Serve Certification.
• Minimum 2-3 years’ experience managing various events, including small, large, and high-profile functions.
• WSET Intermediate Wine Certificate or equivalent (asset).
• Superior verbal and written communication skills.
• Strong organizational skills to manage a large and variable workload.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Strong business acumen.
• Team player.
• Availability during evenings, weekends, and holidays.

Additional Information

At Oliver & Bonacini Hospitality, we are committed to treating every employee with dignity and respect, fostering fair and inclusive working environments.

Oliver & Bonacini's Diversity Commitment

• We thank all applicants for their interest; however, only suitable candidates will be contacted.