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The Bank of Montreal is seeking an experienced IT Service Manager to oversee critical service management strategies ensuring high availability and effective delivery of IT services. The ideal candidate will possess deep expertise in service level, capacity, and resiliency management with a strong ITIL background. This position offers a chance to lead cross-functional teams and drive IT initiatives that align with the bank's objectives in a fast-paced environment.
Application Deadline:
06/26/2025Address:
4100 Gordon Baker RoadJob Family Group:
TechnologyJob Summary:
Will be responsible for overseeing service level management, capacity management, and resiliency management to ensure the reliable and efficient delivery of IT services across the organization. This role requires deep expertise in enterprise IT service management, with a focus on maintaining high availability, scalability, and performance of critical banking systems. The ideal candidate will have 8+ years of relevant experience, preferably with ITIL certification, understanding of Agile project management methodology and a proven track record in a large-scale enterprise environment, ideally within the financial services sector.
Key Responsibilities:
Service Level Management:
Capacity Management:
Resiliency Management:
General Responsibilities:
Qualifications:
Preferred Skills:
Salary:
$92,400.00 - $171,600.00Pay Type:
SalariedThe above represents BMO Financial Group’s pay range and type.
Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.
BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards
About Us
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://jobs.bmo.com/ca/en.
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.