Senior Manager, Enterprise Capabilities

City of Vancouver; Vancouver; On-site; CAD 129,000 - 170,000; Full time

Job summary

The City of Vancouver seeks a strategic Senior Manager, Enterprise Capabilities to lead the design and delivery of reusable enterprise services across Digital, IT, and customer-facing platforms. This role focuses on identity, payment processing, address management and related capabilities to modernize City services.

You will shape roadmaps, manage a cross-functional team, align stakeholder priorities with the Technology Services portfolio, and drive continuous improvement within a public-sector

Qualifications

• Bachelor’s degree required in computer science or business administration.
• Seven years of TS experience as Product Owner or Technical Product Manager or equivalent.
• Experience with multidisciplinary teams and multiple stakeholders.
• Five–10 years as a technologist focusing on identity management, payment processing, and service management.

Responsibilities

• Provides leadership and guidance to staff, contractors, and vendors for critical enterprise capabilities.
• Owns and sets the strategy for modernization-focused products and services.
• Manages a backlog of features and requirements with stakeholders.
• Leverages cloud-based technologies to drive efficiency and service delivery.
• Identifies and measures customer service KPIs and improves service performance.
• Collaborates with City Departments and internal stakeholders to ensure SLA compliance and alignment.
• Leads a transition from project-based to product-oriented work and drives governance.

Education

Bachelor’s degree in computer science or business administration

Job description

Senior Manager, Enterprise Capabilities

Requisition ID: 47099

Organization
Vancouver is consistently ranked as one of the world’s most liveable and environmentally sustainable cities. Recognized among BC’s Top Employers and Canada’s Greenest Employers, the City of Vancouver is seeking colleagues who can help advance our core commitments to exceptional public service, sustainability, equity, and an outstanding quality of life for all residents.

With a strong commitment to being a City of Reconciliation, we invite you to join our dedicated team and become part of an innovative, inclusive, and engaging workplace. A career with the City of Vancouver and within the broader public service, offers meaningful work where you play a key role in ensuring equitable access to services, upholding ethical governance, and supporting the needs of citizens with integrity and dedication.

Main Purpose and Function

The City of Vancouver is looking for an experienced, visionary leader to support our objective of service modernization. Responsible for the delivery of reusable enterprise capabilities that can be leveraged across digital products and services in areas including identity, payment processing, address management and others as driven by organizational priorities, this role presents an exciting opportunity for the right technologist to drive change and maximize the value and impact of strategic technology investments.

The Senior Manager: Enterprise Capabilities, Technology Services is responsible for planning, directing and co-ordinating the operations and strategic development of services and products to optimize the performance of processes across areas including Technology Services and the City. They are Responsible for collaborating with other business and technology leaders to design, implement, deliver and operate enterprise services and solutions that generate business value.

The Senior Manager: Enterprise Capabilities provides the vision for a suite of innovative digital services, creates the roadmap, continuously manages feature prioritization (including analysis and fixes) and works closely with project management, supporting TS, Digital and Business areas to ensure scheduled delivery of services. Ultimately, the Senior Manager: Enterprise Capabilities works with key business and TS, Digital and contact centre stakeholders to ensure alignment between business drivers and goals, TS capacity and capability and agreed, prioritized direction of service evolution.

The role contributes to departmental planning activities, making recommendations for changes in methods, processes and procedures that may impact financial and operational areas as well as staffing workloads, working conditions, changes in positions or staffing levels.

Specific Duties/Responsibilities

Leadership and Guidance:

• Provides leadership and guidance to staff, contractors, and vendors for the successful delivery of enterprise capabilities identified as critical to the Annual Technology Plan and operational targets.
• Guides team supervisors and members in analyzing and resolving complex problems, assessing risk and impact on business units.
• Presenting optimized solutions that blend business, technological, process and knowledge capabilities.

Product and Service Ownership:

• Owns and sets the strategy for related products and services oriented to modernization of City services, ensuring alignment with business unit goals.
• Manages a backlog of features and requirements, working with stakeholders to monitor impacts of business and technology changes.

Technology Planning, Innovation and Service Excellence:

• Leverages emerging technologies, including cloud-based services, to drive efficiency and effectiveness.
• Conducts technology assessments, analyzes the competitive landscape, and incorporates industry innovations into product planning.
• Identifies and measures key customer service KPIs, develops strategic objectives to improve service delivery, and enhances effectiveness and efficiency.

Stakeholder Collaboration:

• Partners with City Departments and internal stakeholders, fostering positive relationships and supporting Service Level Agreements.
• Represents the Technology Services department at senior management levels to ensure cohesion during process evolution.

Business Alignment and Collaboration:

• Collaborates with business leaders to understand business drivers, challenges, and strategies for improved outcomes.
• Recommends technology solutions impacting processes, procedures, job responsibilities, and staffing levels.

Decision-Making and Team Leadership:

• Accesses sensitive strategic and business information for informed decision-making that impacts service delivery.
• Applies complex corporate knowledge to develop strategic plans and operating models, requiring extensive technical know-how.
• Leads a team of technical supporting roles, providing direction, coaching, and accountability for product deliverables.
• Manages hiring, performance evaluation, coaching, career development, succession planning, and training.

Service Delivery Framework and Model:

• Designs and scales service delivery frameworks and enterprise capabilities for multidisciplinary teams, both internal and external-facing digital offerings.
• Orchestrates enterprise governance for coordinated and aligned team efforts.

Project Management, Continuous Improvement and Reporting:

• Leads the transition from project-based to product-oriented work, focusing on outcomes and team coordination.
• Promotes shifts in governance, learning approaches, and team models for enhanced adaptability and co-creation.
• Conducts regular technology assessments, reports on portfolio product status, and communicates with business units and TS teams.
• Stewards and evangelizes critical shifts required for a successful transition to a co-creation team model.
• Undertakes other duties and responsibilities as assigned.

Minimum Qualification Requirements

Education and Experience:

• Bachelor’s degree in computer science or business administration and a minimum of seven (7) years of relevant TS experience as Product Owner or Technical Product Manager, or an equivalent combination of education, training and experience.
• Experience working within organizations that are multi-disciplinary and have numerous stakeholders with competing interests
• Experience with business analysis and/or process engineering
• Five – 10 years of recent experience as a technologist, with a particular focus on identity management, payment processing, and service management.

Knowledge, Skills and Abilities

• Extensive knowledge of the techniques required to:
  • Formulate a product strategy and develop a product vision
  • Leverage human-centred and service design approaches to ensure products and services address real user needs
  • Define MVP (Minimum Viable Product) as a whole and for releases
  • Perform feature and activity prioritization (knowledge of different prioritization techniques: KANO, Cost-Value, Quality Function Deployment, Opportunity Scoring, Buy a Feature, Story Mapping and MoSCoW.
  • Assign value to features with a corresponding measurement (metric).
• Possess a deep understanding of digital trends and emerging technologies and proven track record of incorporating the same into an organization's digital strategy.
• Extensive knowledge of application lifecycle management
• Extensive knowledge of technology solutions and trends relevant to a business unit’s needs
• Extensive knowledge of leadership/management practices and procedures
• Excellent analytical, writing, and communication skills
• Strong attention to detail
• Excellent customer service skills and expertise in relating to vendors, c-suite stakeholders and business colleagues.
• Demonstrated operational and project management skills: outcome focused and team oriented.
• Ability to foster a culture of innovation within the organization, driving creativity and out-of-the-box thinking. This includes experience in managing and leading innovation teams or initiatives.
• Ability to negotiate and obtain agreement among different stakeholders and competing priorities and objectives
• Ability to effectively and positively influence others in a team-oriented, collaborative environment.
• Ability to communicate effectively; foster high standards; coach; inspire and manage multi-disciplinary teams in a fast-paced, performance-focused environment using excellent interpersonal, visual design, presentation and written skills.
• Ability to establish and maintain effective working relationships with a variety of internal and external contacts and team members to provide advice, information and assistance.
• Ability to handle business critical, confidential and sensitive information.
• Ability to work under pressure, manage multiple priorities and respond to requests in a timely manner.

Business Unit/Department: IT, Digital Strategy & 311

Affiliation: Senior Exempt

Employment Type: Regular Full Time

Position Start Date: November, 2026

Salary Information: Pay Grade RNG-111: $129,375 to $170,231 per annum

Application Close: September 16, 2026

At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous peoples, people of colour, 2SLGBTQ+ persons including all gendersand persons with disabilities are encouraged to apply. Accommodations will be provided upon request during the selection process. Learn more aboutour commitment to diversity and inclusion.

The City of Vancouver acknowledges that it is situated on the unceded traditional territories of the xʷməθkʷəy̓əm (Musqueam Indian Band), Sḵwx̱wú7mesh Úxwumixw (Squamish Nation), and səlilwətaɬ (Tsleil-Waututh Nation). More about unceded traditional territories.