Senior Manager, Engineering (Communication Domain)

Scotiabank; Toronto; On-site; CAD 120,000 - 150,000; Full time

Benefits offered by this job

Competitive Rewards program

Diversity, Equity, Inclusion & Allyship

Upskilling through online courses

Job summary

A leading financial institution in Toronto is looking for a Senior Manager, Engineering to lead a team focused on modern communication and campaign orchestration at an enterprise scale. The successful candidate will have extensive experience in software engineering, strong leadership skills, and a deep understanding of cloud-native design and APIs. Responsibilities include driving technology strategy and execution across critical platforms, ensuring scalability, compliance, and leading a culture of innovation. This role offers competitive rewards and a commitment to diversity and inclusion.

Qualifications

• 10+ years of progressive software engineering experience, including 3+ years in senior leadership roles.
• Experience designing, building, and operating enterprise-scale communication platforms.
• Strong understanding of architecture patterns including microservices and cloud-native design.

Responsibilities

• Lead and mentor a team of engineers and analysts for in-house communication platforms.
• Drive evolution of a cloud-native orchestration platform supporting customer journeys.
• Ensure platforms meet performance, security, and compliance standards.

Skills

Software engineering experience

Leadership

Cloud-native design

Node.js

Agile methodologies

Education

Bachelor’s degree in Computer Science, Engineering, or related field

Master’s degree (preferred)

Tools

AJO (Adobe Journey Optimizer)

APIs

Microservices

Job description

Senior Manager, Engineering

Requisition ID: 243008

Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.

Scotiabank continues to be an industry leader for Payment’s technology and innovation. We have a history of safely leveraging new tools to enable new experiences for our customers, focusing on ensuring we protect their interests and goals. The result of this leads to modernization programs which aim to offer enriched information and transparencies to support the rapidly evolving payments community.

Purpose

We’re seeking an experienced Senior Manager, Engineering to lead a high-performing team responsible for delivering modern communication and campaign orchestration capabilities at enterprise scale. This role will oversee two critical platforms within Scotiabank’s Communication Domain:

• Enterprise Journey & Orchestration Platform
  An in-house, cloud-native platform built on Node.js, responsible for orchestrating messages, offers, and campaigns across multiple channels such as mobile banking, web banking, ABM, and branch systems. This layer acts as the central decisioning and orchestration layer enabling personalized, contextual customer interactions.
• Adobe Journey Optimizer (AJO)
  A strategic, enterprise marketing and messaging platform used to deliver email, SMS, and mobile app push notifications for both marketing and transactional messaging use cases. AJO enables journey-based engagement while integrating with downstream channels and internal platforms.

As a senior engineering leader, you’ll drive technology strategy, execution, and delivery across these platforms, ensuring resilience, scalability, cost optimization, and compliance. You’ll partner closely with product, marketing, and enterprise technology teams to shape the technical roadmap and deliver impactful solutions that enhance customer engagement and trust.

What You’ll Do

• Lead and mentor a team of engineers, delivery leads, and business analysts responsible for in-house communication platform and Adobe Journey Optimizer.
• Drive the evolution of a cloud-native, API-first orchestration platform, supporting real-time and batch-based customer journeys and offers.
• Own the technical integration between Adobe Journey Optimizer and downstream delivery channels, ensuring reliable and secure message execution.
• Oversee platform modernization initiatives including architecture evolution, performance optimization, scalability, and operational resilience.
• Champion engineering best practices such as CI/CD pipelines, automated testing, observability, and secure-by-design development.
• Ensure platforms meet high availability, performance, security, and compliance standards, while managing cost and platform efficiency.
• Partner with marketing, digital, compliance, and enterprise teams to enable consistent, auditable, and compliant customer communications.
• Lead vendor and platform governance for Adobe solutions, including roadmap alignment, upgrades, and feature adoption.
• Foster a culture of innovation, accountability, and technical excellence within the engineering organization.

What You’ll Bring

• 10+ years of progressive software engineering experience, including 3+ years in senior leadership roles.
• Proven experience designing, building, and operating enterprise-scale communication, messaging, or campaign platforms.
• Strong understanding of modern architecture patterns, including microservices, APIs, event-driven systems, and cloud-native design.
• Hands‑on experience with Node.js-based platforms, integration architectures, and message orchestration solutions.
• Experience working with marketing technology platforms (e.g., Adobe Journey Optimizer or similar journey orchestration tools).
• Solid understanding of transactional vs. marketing messaging, customer journeys, and personalization at scale.
• Demonstrated ability to lead teams in agile, DevOps-driven environments while delivering outcomes aligned to business objectives.
• Strong stakeholder management skills, with the ability to partner across marketing, digital channels, compliance, and enterprise technology.
• Bachelor’s degree in Computer Science, Engineering, or related field (Master’s preferred).
• Prior experience in Banking or Financial Services is a strong asset.

Working Conditions

Work in a standard office-based environment located in Scarborough and Downtown Toronto; non-standard hours are a common occurrence. No external travel required.

What’s in it for you

• Diversity, Equity, Inclusion & Allyship – We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and embraced through bias‑free practices and inclusive values across Scotiabank.
• Accessibility and Workplace Accommodations – We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone.
• Upskilling through online courses, cross‑functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits will start on day one.
• Community Engagement – no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs.

Location(s): Canada : Ontario : Toronto

If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.