Senior Manager, DtC Operations & Planning

Samsung Electronics America; Mississauga; Hybrid; CAD 90,000 - 150,000; Full time

Job summary

An established industry player seeks a strategic leader to oversee Direct to Consumer operations, focusing on planning and data analysis. This dynamic role involves collaborating with cross-functional teams to enhance the customer experience and optimize business processes. Join a vibrant team that values creativity and diversity while enjoying fantastic perks, including a flexible work schedule and comprehensive benefits. If you're passionate about driving results and thrive in a fast-paced environment, this is the opportunity for you!

Benefits

Employee discount on Samsung products

Medical and Dental coverage

Free on-site gym

Subsidized Cafeteria

Tuition Reimbursement

Employee Referral program

Virtual Pet Care

Additional Well Being Days

Qualifications

• 10-15 years of experience in data analysis and forecasting.
• Strong analytical skills with a focus on retail or online business.

Responsibilities

• Oversee DtC Operation and Planning for Samsung Experience Stores.
• Manage and analyze data to drive business insights and forecasting.

Skills

Data Analysis

Project Management

Communication Skills

Leadership

Proficiency in Excel

Supply Chain Management

Bilingual in Korean

Education

Bachelor Degree in Business Administration

MBA

Tools

SAP

MS Office

Job description

Position Summary

At Samsung Electronics Canada, we take pride in the creativity and diversity of our talented people – they are at the forefront of everything we do. Their skillset and mindset drive our continued success. We want the best of the best at Samsung to join our team, not just those who fit into our Culture but those who will ADD to our Culture and make Samsung an even better place to work.

Did we catch your attention yet?

If you want to work for one of the most recognized brands in the world and one of the Top 100 Employers in Canada...and have a ton of fun…. then please keep reading!

Our Perks:
• Fantastic employee discount on all Samsung products
• Competitive Salary and Performance based incentive plan for all levels
• Employer paid Medical and Dental coverage from day one
• Group RRSP plan that helps you save for the future
• Free on-site gym to get your sweat on
• Subsidized Cafeteria; including free Starbucks coffee/latte machine
• 4-day in-office work schedule Monday through Thursday – with Friday remaining a flex day to work remotely
• Tuition Reimbursement to keep you learning/Access of Samsung U for 24/7 online learning
• Employee Referral program- we want great talent like you!
• Virtual Pet Care-to ensure the well-being and health of your beloved furry companions!
• Additional Well Being Days for better work life-balance!

This role is responsible for overseeing the DtC Operation, Planning for Samsung Experience Stores (SES), and Samsung.com (eStore), The role will serve to synchronize the monthly forecast process with the operational CPFR process and find alignment across the divisions. The role includes consolidating, managing and analyzing vast sets of data to provide insights across the Omni channel and to apply said learnings to help drive the business. In addition, this includes driving the monthly forecasting process, as well as the forward-looking Quarterly Business Review.

Role and Responsibilities

Essential Duties and Responsibilities:

DtC Operation/Planning

• Create the monthly/quarterly/yearly DtC sales forecast of the MX/HE/DA/EBD divisions with the division planning teams and the division leadership teams (HOD & BM)
• Provide insights and advice to SES and eStore in setting up annual budget and monthly forecast process
• Creates monthly submission and report for the “CMF” process of SES and eStore
• Correspond the DtC Planning and Operations with the Suwon (HQ) teams
• Build the DtC Sell-Out forecasting model associated with the marketing plans, activities and KPIs (Traffic, CVR, AOV) to improve the forecast accuracy
• Create the S.com B2B channel forecasting model & the resource planning to support the existing and additional B2B channels (Direct EPP accounts, Marketplace accounts, internal/external EPP)
• Manage the DtC SCM/PSI model/process with all divisions including MX/HE/DA/EBD
• Operate the S.com SCM process (Auto Replenishment) internally at the DtC division by managing all Sell-Out AP1/AP2 and coordinating Sell-In AP1/AP2 with Sales Division SCM teams
• Manage and optimize the S.com multiple warehouse operation model to minimize the cross-ship cost between East & West
• Create the SES Store Level PSI model 1) to optimize the inventory level, 2) minimize the cross-ship cost between the stores and 3) support the SES expansion plan.
• Weekly Omni channel review with key stakeholders and identify recent trends and future action plans
• Drive the Monthly/Quarterly Business Review process to discuss learnings from past performance and also review future outlook with data-driven analytics with key stakeholders
• Assist & create the finance reports (TIM/Margin tracker, P&L Forecast, etc) for the teams to plan/track/optimize the Operation Expenses

DtC Project

• Assist in automation and maintenance on sales data and resulting reports from SES, eShop and SIS.com
• Building of analytics simulations/models as needed by functional teams and setting processes and tools to measure performance and accuracy
• Support the s.com & SES strategic projects to grow the DtC business and improve the customer experience at s.com and SES

Skills and Qualifications

Requirements:

Education:

• Bachelor Degree in Business Administration or Commerce (or equivalent) preferred
• MBA desirable

Knowledge:

• Experience with the Direct to Consumer business (Retail Store or online)
• Strong data analytical skills
• Strong proficiency in Excel, Word, PowerPoint and other MS Office applications
• Experience with an ERP systems (preferably SAP) an asset
• Excellent written and oral communication and presentation skills
• Bilingual in Korean (oral and written) is an asset
• Proficiency in supply chain process, management tools and technologies
• Knowledge of Financial analysis (Revenue to PL)
• Excellent leadership and communication skills, with the ability to influence stakeholders at all levels
• Proven ability to function effectively in a team environment
• Demonstrated people management skills
• Strong with agile process management including the development of new processes
• Ability to work independently, take initiative and use good judgment.
• Works well under pressure and can manage multiple tasks under time constraints
• Sense of urgency in managing projects and likes a fast paced environment

Experience:

• A minimum of 10-15 years of progressive data analysis and planning/ forecasting experience preferred

Samsung is an equal employment opportunity employer.

Samsung has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate. Assessment and selection materials and procedures can be made available in accessible formats and methods as appropriate. If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process.

We thank you for your interest in working for Samsung. Only candidates selected for an interview will be contacted.

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