Senior Manager, Digital Strategy & Operations

Aviva; Markham; Hybrid; CAD 90,000 - 150,000; Full time

Job summary

Join a forward-thinking company as a Senior Manager in Digital Strategy & Operations, where you will shape and drive innovative digital strategies. This pivotal role involves close collaboration with senior executives, conducting market research, and developing compelling business cases for new initiatives. You will lead a dynamic digital team, ensuring alignment with strategic objectives while fostering a culture of continuous learning. With a competitive rewards package and outstanding career development opportunities, this role is perfect for strategic problem solvers passionate about digital innovation.

Benefits

Annual Bonus

Retirement Savings Plan

Health Benefits

Competitive Vacation Package

Corporate Wellness Programs

Employee Development Opportunities

Flexible Work Model

Qualifications

• 2-4 years experience in consulting focused on digital strategy.
• Strong analytical and problem-solving skills to develop insights.

Responsibilities

• Collaborate with executives to align digital strategies with business goals.
• Lead digital governance and ensure compliance with risk management.

Skills

Digital Strategy

Analytical Skills

Leadership

Collaboration

Communication

Education

Bachelor's Degree in Business or Strategy

MBA or Advanced Degree

Job description

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

The Digital team is looking for a Senior Manager, Digital Strategy & Operations! This role plays a pivotal role in shaping and driving our digital strategy. You will work closely with the VP of Digital to co-develop top-level digital strategies and ensure robust, outcome-focused goal-setting across all digital teams and squads. Your expertise will be instrumental in leading our digital team structure and require extensive collaboration with senior leaders across the business.

Are you a strategic problem solver with a passion for digital innovation? Do you have a track record of success in consulting and digital strategy? We would love to hear from you!

What you'll do:

Strategy Development:

• Executive Collaboration: Work closely with senior executives across the organization to understand their goals and ensure alignment with the overall digital strategy.

• Identifying Focus Areas: Conduct thorough market research and analysis to identify potential new focus areas for digital initiatives. Stay abreast of industry trends and emerging technologies to ensure our strategies remain innovative.

• Building Business Cases: Develop comprehensive business cases for new digital initiatives, including cost-benefit analysis, risk assessment, and potential ROI. Present these business cases to senior executives to secure buy-in and funding.

• Developing & communicating plans: Crafting a compelling strategic story that builds alignment to Digital initiatives across the org, and with our key external partnerships, RBC Insurance & PC Financial Insurance, adjusting the story to suit different audiences

Strategy Execution:

• Goal Setting & Performance Monitoring: Ensure robust, outcome-focused goal-setting is in place across all digital teams and squads. Lead the communication of these goals with partners and monitor performance to ensure alignment with strategic objectives. Lead Monthly Performance Update meetings with partners and Quarterly Business Reviews for all Digital teams.

• Cross-Functional Coordination: Coordinate with various departments, including marketing, IT, and customer service, to ensure seamless execution of digital initiatives. Cultivate a collaborative environment to drive successful product outcomes.

• Governance: Lead the digital governance structure, working closely with Transformation, Legal, and Risk teams to ensure compliance and effective risk management.

Digital Team leadership:

• Training & Development: Lead the development and implementation of training programs to upskill our digital team, fostering a culture of continuous learning and improvement.

• Strategic Counsel: Act as a trusted advisor to the VP of Digital, co-developing and refining top-level digital strategies.

• Function building: Lead on recruitment initiatives & interviews, team-building events, and internal communications to build the Digital team’s profile.

What you'll bring:

• Educational Background: An exceptional academic record with a degree from a top-tier university in business, strategy, or a related field. An MBA or other advanced degree is nice-to-have but not required.

• Consulting Experience: 2-4 years experience at a consulting firm (MBB preferred) with a focus on digital strategy.

• Digital Expertise: Proven experience in digital strategy, governance, and performance monitoring.

• Analytical Skills: Exceptional analytical and problem-solving skills, with the ability to develop data-driven insights and recommendations.

• Leadership: Strong leadership skills with the ability to influence and lead change across teams and collaborators.

• Collaboration: Strong collaboration skills with experience working with internal and external partners.

• Communication: Exceptional communication skills, both written and verbal, with the ability to tailor messages to different audiences.

• Soft Skills: High emotional intelligence, adaptability, and the ability to thrive in a fast-paced, dynamic environment.

What you’ll get:

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

• Outstanding Career Development opportunities.

• We’ll support your professional development education.

• Competitive vacation package with the option to purchase 5 extra days off per year

• Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion

• Corporate wellness programs to support our employees’ physical and mental health

• Hybrid flexible work model

Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.