Senior Manager - Digital Product Management

American Express; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading financial services company in Toronto seeks a Chief Technology Officer to drive innovation and product delivery in the FinTech space. This role requires over 6 years of experience in technology management, a Bachelor’s degree, and a passion for creating a collaborative environment. The ideal candidate will engage in defining R&D priorities and ensuring project compliance with budget and specifications.

Benefits

Competitive salary

Bonuses

Comprehensive health plans

Flexible work arrangements

Career development opportunities

Qualifications

• 6+ years of project or product management experience in technology roles.
• Deep understanding of the FinTech industry.
• Proven track record in building and launching products.

Responsibilities

• Act as a solutioning expert for emerging GenAI projects.
• Support the evolution of use cases requiring product guidance.
• Partner across the organization to lead R&D efforts.

Skills

Project management

Product management

Leadership in technology

Communication

Business development

Competitive analysis

Innovative thinking

Education

Bachelor's degree in Science, Technology, or Engineering

Job description

At American Express, our culture is built on a 175-year history of innovation, shared values, leadership behaviors, and an unwavering commitment to our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter; your work makes an impact, and together, you will help define the future of American Express.

How will you make an impact in this role?

The Chief Technology Officer Organization's vision is to raise the bar for technical excellence, talent strategy, and standards across Technology. It seeks to cultivate technical innovation and elevate the technical heartbeat of the organization.

This position acts as a strategic partner and advisor on technology innovation, intellectual property, know-how, organizational technical core competency, R&D strategy, product commercialization, and program execution. It works closely with product, technology, and venture partners to define needs in R&D programs and deliver concepts, capabilities, designs, and plans to meet these needs. The role also ensures timely, budget-compliant delivery of R&D projects that meet specifications. On any given day, you might:

• Serve as a solutioning expert for emerging GenAI projects, identifying and enabling use cases across the company.
• Support the evolution of use cases requiring product guidance, technical best practices, and thought leadership.
• Elevate key priorities, opportunities, and challenges to leadership for strategic consideration.
• Ensure transparency of pilots and use cases to meet key metrics and optimize resource deployment.
• Partner across the organization to lead R&D efforts, understanding customer needs and applying strategic and tactical methods to stay ahead of market trends.
• Act as a strategic problem solver and architect for future technology and capabilities of CTO R&D to implement business strategy.

Minimum Qualifications:

• Bachelor's degree in Science, Technology, or Engineering
• At least 6 years of project management, product management, or leadership experience in technology roles
• A deep understanding of the FinTech industry
• Proven track record in building, launching, and driving products through their lifecycle
• Innovative thinking coupled with practical execution skills
• Excellent written, interpersonal, and presentation skills
• Focus on delivering customer- and patient-centric products
• Ability to influence leadership and adopt new ideas or approaches
• Supportive and positive attitude fostering a respectful, diverse, and goal-oriented culture
• Ability to interpret complex contracts and collaborate with legal and transaction teams

Critical to your success:

• A passion for creating a fun, empathetic work environment where diverse, high-performing teams thrive

Bonus Points:

• Experience with GenAI products in regulated industries

We support your well-being with benefits such as competitive salaries, bonuses, financial and retirement support, comprehensive health plans, flexible work arrangements, parental leave, wellness centers, counseling, and career development opportunities.

American Express is committed to an inclusive, accessible work environment, treating all applicants and employees with dignity and respect, regardless of background or identity. For accommodations related to disabilities, please contact the recruiter.

Employment is contingent upon successful background verification as per applicable laws.

Required Experience:

Senior Manager

Key Skills:

User Interface, Competitive Analysis, New Technologies, Business Development, Communication, Content Management System, Market Research, Internet, YouTube, Digital Assets, Digital Strategy, Social Channels, Digital Forensics, A/B Testing, Analytics

Employment Type: Full-Time

Experience: Years

Vacancy: 1