Senior Manager, Delivery Excellence

PwC - Global; Ottawa; Hybrid; CAD 144,000 - 242,000; Full time

Job summary

A leading consulting firm is seeking a Senior Manager to oversee quality management in consulting services. The role involves data analysis, project management, and enhancing client engagements. Ideal candidates will have strong experience in consulting, project delivery platforms, and quality control. This position offers a salary range of $144,700 to $241,200, plus an eligible annual bonus.

Benefits

Competitive compensation package

Inclusive benefits

Flexibility programs for work-life balance

Qualifications

• Hands-on project/program management experience.
• Fluency in French is required for Quebec-based opportunities.
• Experience with delivery tools/methodologies.

Responsibilities

• Oversee quality management processes.
• Analyze data for Delivery Excellence improvements.
• Enhance staff experience on client engagements.

Skills

Project management

Data analysis

Stakeholder engagement

Quality management

Client-facing consulting

Agile methodologies

Tools

Jira

AzureDevOps

Power BI

Job description

Overview

Line of Service: Advisory. Industry/Sector: Not Applicable. Specialism: Operations Strategy. Management Level: Senior Manager.

Job Description & Summary: In this role, the successful candidate will work on ensuring the quality of our consulting services across all practice areas in Canada. Responsibilities may include management and reporting on various platforms, tools, and methods. The role has an overarching view of Consulting sales and delivery KPIs and performance; role expectations, learning and development; quality management and upskilling for our community of coaches. The successful incumbent will gain experience in PwC’s delivery model and quality management in a collaborative environment of professionals committed to delivery excellence. This role involves creating presentations, training materials, job aids, and other deliverables to raise the skill set of the entire organization. This is a newly created 12-month opportunity open to all Consulting applicants located in Montreal, Ottawa, Toronto, Calgary and Vancouver.

Meaningful work you’ll be part of

As a Senior Manager, Project Delivery Excellence for our Consulting Practice, you will work as part of a team of problem solvers to address complex business issues from strategy to execution. Responsibilities include:

• Quality Management: Oversee and implement quality management processes to ensure deliverables meet high standards of excellence.
• Data analysis: Analyze data sources to support recommendations for Delivery Excellence improvements with evidence (e.g., sales data, delivery risks data, financial data).
• Continuous Improvement: Identify areas for improvement and implement strategies to enhance service delivery and client satisfaction (e.g., create new role descriptions for delivery teams, create process playbooks).
• Stakeholder Engagement: Collaborate with internal stakeholders to ensure alignment with quality standards.
• Reporting: Maintain accurate records and reports related to quality management and service delivery.
• Staff Experience: Enhance staff experience on client engagements by designing processes that ensure engagements are meaningful, well defined, and well governed throughout the engagement lifecycle.

Experiences and skills you’ll use to solve

• Hands-on project/program management: manage backlogs, develop and maintain project plans, monitor progress, and manage scope and stakeholder expectations to ensure timely delivery.
• Client-facing consulting and contract management experience.
• Delivery of product and technology initiatives in a consulting setting; rolling out internal delivery tools/methodologies is a plus.
• Experience with project delivery platforms and methods (e.g., Jira, AzureDevOps, Agile).
• Proven ability to establish governance, quality controls, and measure effectiveness in the consulting space.
• Performance reporting to track delivery progress using data models and tools (Power BI, etc.).
• Experience developing and communicating role expectations, core skills, and playbooks for quality delivery.
• Experience improving Learning and Development content related to delivery and quality management.
• Experience building a community of experienced delivery coaches.
• Ability to work independently and as part of a team.
• This is a 12-month opportunity.
• French language: fluency required for Quebec-based opportunities; outside Quebec, French is an asset.
• PwC Canada is committed to an inclusive, hybrid work environment.

PwC BC Region Pay Range Information

The salary range for this position is $144,700 – $241,200, plus eligibility for an annual bonus. Actual compensation depends on skills, experience, qualifications, and location.

Why you’ll love PwC

We’re inspiring and empowering our people to change the world. You’ll be part of diverse teams helping public and private clients build trust and deliver sustained outcomes. Our development environment supports your career growth, and we offer a competitive compensation package, inclusive benefits, and flexibility programs to help you thrive. Learn more about our Application Process and Total Rewards Package at: PwC Canada Life at PwC page. PwC Canada acknowledges Indigenous lands and commits to inclusion and allyship. For more information on inclusion and diversity, visit PwC’s Diversity & Inclusion pages.