Senior Manager, Delivery Excellence

PwC - Global; Calgary; On-site; CAD 100,000 - 130,000; Full time

Job summary

A leading global consulting firm is seeking a Senior Manager for Project Delivery Excellence in Calgary. This role focuses on quality management, identifying areas for service improvement, and stakeholder engagement. Ideal candidates will possess strong project management experience and skills to enhance operational strategies and client satisfaction.

Benefits

Competitive compensation package

Inclusive benefits

Flexibility programs

Qualifications

• 5-8 years of experience in complex project management.
• Strong communication skills with ability to engage stakeholders.
• Experience in managing product and project backlogs.

Responsibilities

• Oversee and implement quality management processes.
• Analyze data to support process improvements.
• Collaborate with stakeholders to ensure alignment.

Skills

Project Management

Data Analysis

Quality Management

Stakeholder Engagement

Strategic Planning

Tools

Jira

AzureDevOps

Power BI

Job description

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Operations Strategy

Management Level

Senior Manager

Job Description & Summary

At PwC, our people in brand management, marketing and sales focus on collaboration to develop and execute strategic sales and marketing initiatives. These individuals focus on driving revenue growth, promoting the Firm's services, enhancing brand visibility, and capturing new business opportunities. They utilise market research, digital marketing, creative campaigns, and effective sales strategies to engage clients, enhance the firm's brand and market presence, and achieve organisational targets.

Those in business development at PwC will focus on identifying and pursuing new opportunities to drive growth and expand the Firm's client base. Your work will involve building relationships, conducting market research, and developing strategic plans to drive revenue and achieve business objectives.

Meaningful work you’ll be part of

As a Senior Manager, Project Delivery Excellence for our Consulting Practice, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include:

• Quality Management: Oversee and implement quality management processes to ensure that all deliverables and services meet the highest standards of excellence.

• Data analysis: Analyze various data sources to support recommendations for Delivery Excellence processes improvements with evidence (e.g., sales data, delivery risks data, financial data, etc.).

• Continuous Improvement: Identify areas for improvement and implement strategies to enhance service delivery and client satisfaction (e.g., create new job/roles descriptions for delivery teams, create process playbooks)

• Stakeholder Engagement: Collaborate with internal stakeholders to ensure alignment with quality standards

• Reporting: Maintain accurate records and reports related to quality management and service delivery

• Staff Experience: Contribute to enhancing staff experience on client engagements by designing processes that ensure that engagements are meaningful, well defined, and well governed throughout the engagement lifecycle.

Experiences and skills you’ll use to solve

• Hands-on experience managing projects / programs: manage and prioritize product and project backlogs, ensuring alignment with business goals; develop and maintain comprehensive project plans, including timelines, milestones, and resource allocation; monitor project progress using

• RAID logs, risk assessments, and issue tracking; ensure timely delivery of project objectives while managing scope and stakeholder expectations

• Experience using a variety of project delivery platforms, tools, and methods such as Jira, AzureDevOps, Agile, AI, etc.

• Skills building performance reporting to track project delivery progress across consulting to provide visibility into our portfolio of complex deals (using data models, data analysis, Power BI, etc.)

• Experience developing and communicating role expectations, core skills and behaviors surrounding quality delivery

• Experience reviewing and improving existing Learning and Development content surrounding delivery and risk and quality management in particular

• Experience in helping to build a community of experienced delivery coaches

• Ability to work independently and as part of a team.

• After 12-18 months, if you want to be considered for a transition into a permanent full-time client-facing role within Consulting, we expect you to have 5-8 years of experience in large-scale complex project management, business transformations, and systems implementation; strong communication skills, delivering project vision and status to all stakeholders; developing and sustaining deep client relationships using networking, negotiation and persuasion skills to identify and sell (as part of a team) potential new service opportunities; preparing and presenting complex written and verbal materials; and defining resource requirements, project workflow, budgets, billing and collection.

• PwC Canada is committed to cultivating an inclusive, hybrid work environment. Exact expectations for your team can be discussed with your interviewer.

Why you’ll love PwC

We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: https://jobs-ca.pwc.com/ca/en/life-at-pwc

PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Case Development, Business Development, Business Expansion, Business Partnering, Business Presentations, Business Requirements Analysis, Client Management, Client Prospecting, Coaching and Feedback, Communication, Compensation Strategy, Contract Negotiation, Creativity, CRM Software, Customer Acquisition, Digital Business Development, Distribution Channel Performance, Embracing Change, Emotional Regulation, Empathy, Executive Negotiation {+ 38 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

At PwC Canada, our most valuable asset is our people and we grow stronger as we learn from one another. We’re committed to creating an equitable and inclusive community of solvers where everyone feels that they truly belong. We understand that experience comes in many forms and building trust in society and solving important problems is only possible if we reflect the mosaic of the society we live in. We’re committed to providing accommodations throughout the application, interview, and employment process. If you require an accommodation to be at your best, please let us know during the application process. To learn more about inclusion and diversity at PwC Canada: https://www.pwc.com/ca/en/about-us/diversity-inclusion.html. Be a part of The New Equation. Chez PwC Canada, notre atout le plus précieux, c’est notre personnel. Et c’est en apprenant les uns des autres que nous devenons plus forts. Nous avons à cœur de créer une communauté équitable et inclusive de professionnels de la résolution de problèmes, dans laquelle chacun se sent vraiment à sa place. Nous savons que l’expérience peut prendre diverses formes et, pour nous, donner confiance au public et résoudre des problèmes importants n’est possible que si notre milieu de travail reflète la diversité de la société dans laquelle nous vivons. Nous tenons à répondre à vos besoins tout au long du processus de demande d’emploi, d’entrevue et d’embauche. Si vous avez besoin de mesures d’adaptation pour être parfaitement à l’aise, faites-le-nous savoir à l’étape de la demande d’emploi. Pour en savoir plus sur l’inclusion et la diversité chez PwC Canada: https://www.pwc.com/ca/fr/about-us/diversity-inclusion.html. Faites partie de La Nouvelle équation.