Senior Manager, Customer (WR: 832)

Pekarsky & Co.; Montreal; On-site; CAD 90,000 - 150,000; Full time

Job summary

An established industry player is seeking a dynamic Senior Manager to lead customer experience initiatives in Montreal. This role offers the chance to work with top-tier clients in the insurance and financial services sectors, guiding them through their digital transformation journeys. You will leverage your extensive experience in customer experience management and digital strategy to create innovative solutions that enhance client engagement. Join a globally recognized network known for its cutting-edge tools and frameworks, and make a significant impact in shaping customer-focused organizations. If you're ready to take your career to the next level, this opportunity is for you.

Qualifications

• 10+ years of experience in customer experience management.
• Strong expertise in digital strategy and innovative service development.

Responsibilities

• Advise large organizations on digital transformation strategies.
• Manage complex projects and interact with senior executives.

Skills

Customer Experience Management

Digital Transformation

Digital Strategy

Project Management

Executive Communication

Education

Bachelor’s Degree in Relevant Field

MBA

Job description

We’re always on the look out for top talent

We are pleased to have partnered with our client, a globally renowned professional services firm offering audit, tax, and advisory services, with their search of a Senior Manager, Customer. Based in Montreal and reporting to the partner, the successful candidate will have the opportunity to advise large organizations, particularly in the insurance and financial services sectors, on their digital transformation strategies and customer experience.

The individual will be part of a globally recognized network known for its tools, methods, and frameworks for customer experience management and digitalization, which are among the most effective in the market.

What we’re looking for

We’re targeting exceptional executives with expertise in the insurance and financial services sectors who want to contribute to making KPMG the go-to firm for imagining, designing, and securing customer-focused organizations.

The successful candidate must bring:

1. Experience at one of the Big Four global professional services firms is a significant asset.
2. 10 years of experience in customer experience management and digital transformation, ideally within the insurance or financial services sector.
3. Strong expertise in digital strategy, customer experience design, and the development of innovative services for the financial sector.
4. Proven experience interacting with senior executives and managing complex projects in a dynamic environment.
5. Bachelor’s degree in a relevant field; MBA (an asset).

We acknowledge that we live, work, meet and travel on the traditional territories of Indigenous Peoples that have cared for this land, now called Canada, since time immemorial.