Senior Manager, Corporate, Pharmacy & Network Infrastructure - Express Scripts Canada

Cigna Health and Life Insurance Company; Mississauga; Hybrid; CAD 125,000 - 135,000; Full time

Benefits offered by this job

Flexible work options

Wellness programs

Pension plan

Competitive compensation

Job summary

Express Scripts Canada, a Cigna company, is seeking a Senior Manager, Corporate, Pharmacy & Network Infrastructure in Mississauga. The role leads Technology Services and oversees network, server, virtualization, storage, and datacentre operations in a hybrid environment.

You will partner with security and business leaders to align infrastructure with strategic priorities, ensuring security, availability and regulatory compliance. The position offers growth and a competitive package.

Qualifications

• Bachelor's degree in Computer Science, IT, Engineering or equivalent.
• 10+ years of enterprise infrastructure experience across multiple domains.
• 5+ years in leadership with people management, service delivery and tech initiatives.
• Experience in regulated environments and vendor management.

Responsibilities

• Lead enterprise infrastructure operations across network, server, virtualization, storage, backup, and datacentre technologies in a hybrid environment.
• Ensure services meet security, resilience, availability, and regulatory requirements.
• Establish and monitor service metrics, incident trends and lifecycle management.
• Provide leadership for incident, problem, change and operational risk management.
• Develop budgets, resource plans and workforce strategies to support objectives.
• Communicate technical risks and performance to executives.

Skills

Leadership experience

Communication skills

Vendor management

Strategic thinking

Networking knowledge

Education

Bachelor's degree in Computer Science or related field

Tools

ITIL

CCNA/CCNP

Microsoft

VMware

CISSP

Job description

Job Title: Senior Manager, Corporate, Pharmacy & Network Infrastructure
Location: Mississauga, ON
Employment Type: Full-time
Reason for Vacancy: Replacement
Work Arrangement: Hybrid
Department Name: Technology Services
Pay Type: Salaried
Pay Range: $125,000 to $135,000. Please note that this is a general posting range and offer range will be varied based on relevant experience, qualifications, skills required and location for this role.

About Us:

Express Scripts Canada (ESC) is a leading health benefits management company. Serving over 12 million members, we help insurance carriers, third party administrators, and the public sector optimize the value of health benefits by linking the talent and professional expertise of our people with leading edge information management systems and technology. ESC is a wholly owned subsidiary of Express Scripts Inc., one of the largest pharmacy benefit management (PBM) companies in North America, part of The Cigna Group (NYSE: CI), a global health company. Together, we deliver innovative, cost-effective solutions that improve access, affordability, and health outcomes for Canadians.

Job Summary:

We are seeking a strategic and people-focused Senior Manager, Corporate, Pharmacy & Network Infrastructure to lead a critical Technology Services function supporting enterprise infrastructure across networking, Wintel, virtualization, storage, backup, datacentre, and operational services. Reporting to the Director, Infrastructure Engineering, you will be responsible for ensuring the security, availability, reliability, compliance, and operational excellence of infrastructure services supporting corporate, pharmacy, and network environments. You will partner closely with business, technology, and security leaders to align infrastructure operations and lifecycle initiatives with organizational priorities. This role offers the opportunity to lead high-performing teams, manage complex technology environments, and drive continuous improvement in a highly regulated industry.

Key Responsibilities:

• Lead enterprise infrastructure operations across network, server, virtualization, storage, backup, and datacentre technologies within a hybrid environment.
• Ensure infrastructure services meet business requirements for security, resilience, availability, scalability, and regulatory compliance.
• Establish and monitor operational performance metrics, including service health, availability, patch compliance, incident trends, capacity utilization, and technology lifecycle management.
• Provide leadership for incident, problem, change, and operational risk management activities, including oversight of major technical incidents.
• Develop and manage operating budgets, resource plans, and workforce strategies to support business objectives.
• Translate technical risks, service performance, and operational insights into actionable recommendations and executive-level communications.
• Lead vendor relationships and service providers while ensuring accountability, performance, and value delivery.
• Coach, develop, and inspire technical teams through effective performance management, prioritization, and leadership.
• Build strong partnerships across business and technology teams to drive collaboration and operational excellence.
• Champion a customer-focused culture that continuously improves service delivery and end-user experience.

What We’re Looking For:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or an equivalent combination of education and relevant experience.
• 10+ years of progressive experience supporting and managing enterprise infrastructure environments across multiple technology domains.
• 5+ years of leadership experience with accountability for people leadership, service delivery, operational performance, and technology initiatives.
• Relevant industry certifications are considered an asset, including ITIL, CCNA/CCNP, Microsoft, VMware, CISSP, or related certifications.
• Strong knowledge of enterprise networking technologies, including routing, switching, and network security.
• Experience managing infrastructure operations within complex, highly regulated environments.
• Proven ability to lead large-scale, multi-domain infrastructure teams and service providers.
• Experience with vendor management and outsourced service delivery models.
• Strong analytical, risk assessment, and decision-making capabilities.
• Ability to communicate complex technical concepts effectively to both technical and non-technical audiences.
• Demonstrated success establishing priorities, driving accountability, and delivering operational excellence.
• Excellent verbal and written communication skills in English.
• French communication skills are considered a strong asset.

Why Join Us?

• Competitive compensation, benefits and pension plan
• Career development and advancement opportunities
• A culture that celebrates innovation and collaboration
• Flexible work options and wellness programs

Pre-Employment Requirements

• All offers of employment are conditional upon the successful completion of reference checks and background verification in accordance with company policy.
• Within ESC, for certain positions, obtaining and maintaining a federal government security clearance is a condition of employment.
• Candidates applying for such roles must meet all eligibility criteria for the applicable clearance level and consent to the security screening process as mandated by federal regulations.
• Failure to obtain or maintain the required clearance will result in withdrawal of the offer or termination of employment.
• Our hiring process includes AI-powered tools to conduct video interviews, take notes and score candidates; however, all scores will be reviewed by hiring managers and our Talent team before making a decision.

Express Scripts Canada is a Cigna company
Express Scripts Canada is a subsidiary of Express Scripts, a Cigna company.
Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve.
Cigna offers an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioural health, pharmacy, vision, supplemental benefits, and other related products.
About Express Scripts Canada Express Scripts Canada is a leading health benefits manager and has been recognized as one of the most innovative.
Our clients include Canada's leading insurers, third party administrators and governments.
We work with these clients to develop industry-leading solutions to deliver superior healthcare in a cost-controlled environment.
We provide Active Pharmacy™ services to more than 7 million Canadian patients and adjudicate more than 100 million pharmacy, dental, and extended health claims annually.
Through our proprietary consumer intelligence, clinical expertise, and patients-first approach, we promote better health decisions for plan members, while managing and reducing drug benefit costs for plan sponsors.
It will be a condition of employment that the successful candidate obtains an Enhanced Reliability Clearance from the Federal Government. The candidate will be required to provide supporting documentation to receive clearance if required.

We are an equal opportunity employer that promotes a diverse, inclusive and accessible workplace.
By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be.
We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities.
If you require accommodation in completing the online application process, please email: [e-mail] Do not email [e-mail] for an update on your application or to provide your resume as you will not receive a response.
Doing something meaningful starts with a simple decision, a commitment to changing lives.
At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve.
Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients.
Join us in driving growth and improving lives.