Registered Pharmacy Technician - Express Scripts Canada

Cigna Health and Life Insurance Company; Mississauga; On-site; CAD 36,000 - 44,000; Full time

Job summary

Express Scripts Canada is seeking a Registered Pharmacy Technician to support the Mississauga pharmacy operations on-site, Monday to Friday. You will process prescriptions, manage renewals, and maintain patient communications within Kroll and company systems.

Requires Ontario license, strong communication, and customer service focus. The role offers a competitive hourly pay range and a collaborative, patient-centered team environment.

Qualifications

• Registered Pharmacy Technician licensed in Ontario.
• Excellent written, verbal and oral communication skills.
• Team player with the ability to work independently.
• Knowledge of healthcare/pharmacy, medical supplies & equipment and claims processing.
• Bilingualism (French & English) is an asset.
• Strong customer service focus.
• Computer literate, MS Office (Word, Excel, Outlook).
• Proficient in Kroll software.
• Strong interpersonal skills with ability to work independently with minimal supervision.

Responsibilities

• Accurately process prescriptions through Kroll including third party adjudication and rescheduling of next fill.
• Answer questions and/or resolve customer issues according to Ontario College of Pharmacist's regulations.
• Uphold quality and productivity standards on all transactions.
• Fax and call renewal requests to doctors and maintain member communications channels to ensure the member does not run out of medications.
• Respond to audit/Recall requests from private and government insurance plans promptly and compliantly.
• Support auto notification and call members for upcoming refills and renewals.
• Ensure accurate documentation in all contact systems to maintain high quality customer service.
• Manage team mailboxes/e-mails and assist in assigned tasks and projects.

Skills

Communication skills

Team player

Customer service focus

MS Office

Education

Ontario Pharmacy Technician licence

Tools

Kroll software

Job description

Job Title: Registered Pharmacy Technician

Location: Argentia Mississauga

Employment Type: Full-time

Reason for Vacancy: Replacement

Work Arrangement: On-site

Department Name: Pharmacy Operations

Pay Typed: Hourly Pay Range: $26 - $32.00

This is a general posting range and offer range will be varied based on relevant experience, qualifications, skills required and location for this role.

About Us

Express Scripts Canada (ESC) is a leading health benefits management company. Serving over 12 million members, we help insurance carriers, third party administrators, and the public sector optimize the value of health benefits by linking the talent and professional expertise of our people with leading edge information management systems and technology.

ESC is a wholly owned subsidiary of Express Scripts Inc., one of the largest pharmacy benefit management (PBM) companies in North America, part of The Cigna Group (NYSE: CI), a global health company.

Together, we deliver innovative, cost-effective solutions that improve access, affordability, and health outcomes for Canadians.

Job Summary

We are actively looking for Registered Pharmacy Technicians to support the day-to-day operations of the Mississauga Pharmacy operation weekdays Monday through Friday 7:30am to 6:00pm Do you want to work with a great team & improve patient lives every single day? Do you want to make a difference and improve patient health outcomes every day? In this role, you will be accountable for processing prescriptions refills, entry of patient care information into Kroll and taking action on member requests. We offer a competitive salary and total rewards package, along with a positive work environment built on solid corporate values: integrity, mutual respect, collaboration, passion, service and alignment.

Essential Functions

• Accurately process prescriptions through Kroll including third party adjudication and rescheduling of next fill
• Answer questions and/or resolve customer issues according to Ontario College of Pharmacist's regulations
• uphold quality and productivity standards on all transactions
• Fax and call renewal requests to doctors and maintain member communications channels to ensure that the member does not run out of medications
• Responding to audit/Recall requests from private and government insurance plans in a timely and compliant manner
• Support auto notification and call members for upcoming refills and renewals
• Ensure accurate and complete documentation is entered into the appropriate systems of all contacts (internal/external) to maintain high quality customer service
• Manage team mailboxes/e-mails
• Aid in management assigned tasks and projects
• Work collaboratively with other Registered Technicians, Member Advisors and Supervisors to ensure that best practices are shared
• Replenishing and maintaining Kirby supplies
• Purchasing, receiving, and maintaining prescription-related inventory
• Receiving medication orders and completing invoice processing
• Packaging and shipping medications in accordance with regulatory and company standards
• Performing inventory adjustments and medication inventory counts
• Supporting end-of-month inventory and operational reconciliation activities

Qualifications

• Registered Pharmacy Technician licensed in Ontario
• Excellent written, verbal and oral communication skills, including knowledge about the correct use of grammar, punctuation and spelling
• Team player with the ability to work independently
• Knowledge of healthcare/pharmacy, medical supplies & equipment and claims processing
• Bilingualism (French & English) is an asset
• Strong customer service focus
• Computer literate, possessing intermediate skills in MS Office (Word, Excel, Outlook)
• Proficient in Kroll software
• Strong interpersonal skills with ability to work independently with minimal supervision
• Flexible to situations and adaptable to change
• A thorough understanding of quality assurance and delivery of service excellence
• Excellent organizational skills, effective time management, and the ability to shift priorities working within established timelines
• Demonstrates initiative (learn processes and procedures, various benefits) and displays self-motivation to grasp new concepts quickly
• Ability to analyze, problem-solve and mediate difficult situations.
• Results-oriented paying attention to detail
• Ability to multi-task
• Accuracy in Data Entry is mandatory

Why Join Us

• Competitive compensation, benefits and pension plan
• Career development and advancement opportunities
• A culture that celebrates innovation and collaboration
• Flexible work options and wellness programs

Pre-Employment Requirements

• All offers of employment are conditional upon the successful completion of reference checks and background verification in accordance with company policy.
• Within ESC, for certain positions, obtaining and maintaining a federal government security clearance is a bona fide occupational requirement.
• Candidates applying for such roles must meet all eligibility criteria for the applicable clearance level and consent to the security screening process as mandated by federal regulations.
• Failure to obtain or maintain the required clearance will result in withdrawal of the offer or termination of employment.
• The candidate will be required to provide supporting documentation to receive clearance if required.

Internal Applications Deadline: October 22, 2026

Additional Information

Express Scripts Canada is a Cigna company Express Scripts Canada is a subsidiary of Express Scripts, a Cigna company. Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve. Cigna offers an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioural health, pharmacy, vision, supplemental benefits, and other related products.

We provide Active Pharmacy services to more than 7 million Canadian patients and adjudicate more than 100 million pharmacy, dental, and extended health claims annually. Through our proprietary consumer intelligence, clinical expertise, and patients-first approach, we promote better health decisions for plan members, while managing and reducing drug benefit costs for plan sponsors.

It will be a condition of employment that the successful candidate obtains an Enhanced Reliability Clearance from the Federal Government. The candidate will be required to provide supporting documentation to receive clearance if required.

We offer a competitive salary and benefits package, along with a positive work environment built on solid corporate values, integrity, mutual respect, collaboration, passion, service and alignment.

We are an equal opportunity employer that promotes a diverse, inclusive and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be.

We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities. If you require accommodation in completing the online application process, please email: [e-mail] Do not email [e-mail] for an update on your application or to provide your resume as you will not receive a response.

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.