Senior Manager - Client Services

Infosys; Toronto; On-site; CAD 140,000 - 190,000; Full time

Job summary

Infosys in Toronto, Canada seeks a Senior Client Partner to lead client interfaces within the Financial Services vertical. You will drive the account plan, manage relationships at the executive level, and collaborate with Group Managers to deliver on a $50M+ P&L.

The role centers on strategic growth, client delivery, and governance. The position emphasizes strong leadership, proposal expertise, and broad industry knowledge to expand the footprint across the client portfolio and drive long-term

Qualifications

• Bachelor's degree or foreign equivalent required; strong sales/relationship management experience.
• Significant business development and project management experience.
• Experience with C-level client contacts and executive communication.
• Ability to lead proposal creation and presentations to clients.
• Strong leadership, interpersonal, communication and presentation skills.
• Willing to work in Canada without immigration sponsorship.

Responsibilities

• Manage client relationships and drive opportunities up to $50M+.
• Coordinate delivery with stakeholders to fulfill commitments.
• Create and govern the account plan, building strategic relationships.

Skills

Client relationship management

Account management

Business development

Proposal presentations

Leadership

C-level engagement

Communication skills

Negotiation

Education

Bachelor's degree or foreign equivalent

MBA degree preferred

Job description

Infosys is seeking a Senior Client Partner for it Financial Services vertical. The person will be leading all the client interfaces within the assigned account along with the Group Managers to build the account plan and will be responsible for client management based on the account plan. Usually, the Senior Client Partner handles a single account or part of a large account with a P&L of $50M+.

Key Responsibilities

• Client relationship management and business development: manage client relationships, build a portfolio up to $50M+, own the opportunity management cycle: Prospect-Evaluate-Propose-Close
• Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfillment of all commitments to the client
• Account planning and governance: create the account plan including relationships required, opportunities to be pursued, price decisions, etc.

About Infosys Financial Services

Infosys Financial Services (FS) practice is a thriving macrocosm. Our IT solutions for financial services contribute to nearly one-third of the company’s revenues. What has not changed after all these years, however, is the fact that at our core, we still intend to redefine the way banks use technology. Today, ‘Digitization’ is the name of the modern game and Infosys FS is at the forefront of this movement. The biggest trend defining the global financial services industry is digital disruption.

Required Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education and 14+ years of experience, with strong sales/relationship management/account management experience
• Significant business development and project management experience
• Experience in the relevant industry/vertical
• Track record of interacting and building relationships with C-level client contacts
• Hands-on experience with proposal creation and leading proposal presentations
• Strong leadership, interpersonal, communication, and presentation skills
• Wide variety of IT and business consulting engagement experience
• Candidates authorized to work for any employer in the Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Preferred Qualifications

• MBA degree or foreign equivalent and 10+ years of experience
• Knowledge of industry-specific go-to-market solutions
• Good understanding of industry-specific business issues and drivers
• Global Delivery Model experience
• Experience managing large multi-location consulting engagement teams
• Track record as an Account Manager in a rapidly growing client relationship

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.