Senior Manager, Change Management, Global Transaction Banking - Toronto

Women in Payments; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Senior Manager for Change Management within their Global Transaction Banking team. This pivotal role focuses on delivering change management strategies and ensuring seamless project execution in a dynamic environment. The ideal candidate will champion a customer-focused culture, manage multiple cross-functional relationships, and influence senior executives. With a commitment to inclusivity and high performance, this organization offers an engaging workplace where your contributions will significantly impact the success of innovative banking solutions. If you thrive in a fast-paced setting and are passionate about driving change, this opportunity is perfect for you.

Benefits

Flexible Benefit Programs

Holistic Well-being Support

Inclusive Work Environment

Qualifications

• 7+ years of experience in change management or corporate communications.
• Ability to translate complex information for non-technical audiences.

Responsibilities

• Lead change management activities across Global Payment Platforms initiatives.
• Develop and manage communications for internal and external stakeholders.

Skills

Change Management

Communication Skills

Interpersonal Skills

Project Management

Stakeholder Management

ADKAR Framework

Education

Undergraduate Degree

Change Management Certification

Job description

Global Transaction Banking

Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us. As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too. Boasting a unique global footprint, GTB’s comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline and simplify payments, improve working capital performance, and mitigate financial risk. At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., Mexico, and we are seeking top tier talent to complement our organization. Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

Contributes to the overall success of Global Transaction Banking globally, ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

As a member of the Global Payment Platforms team, the Senior Manager, Change Management ensures the seamless delivery and execution of various projects in support of Global Transaction Banking’s strategies and objectives. As a centralized point of contact for program and partner stakeholders, the Senior Manager is responsible for delivering on defined change management and integration plans in support of a wide range of projects, strategic initiatives, and programs. The Senior Manager works within the defined Change Management framework, processes and procedures within the department to ensure consistency of message and stakeholder centric approach.

The Senior Manager will:

1. Apply a structured methodology and lead change management activities across Global Payment Platforms initiatives, such as Lynx, Real Time Rail, Swift, Interac, payment engine modernization (e.g. BESS and PICS).
2. Apply a change management process to create a strategy to support adoption of the changes required by a project or initiative based on a change impact assessment.
3. Support the design, development, delivery and management of communications.
4. Define and measure success metrics and monitor change progress.
5. Conduct impact analysis, assess change readiness and identify key stakeholders.
6. Represent Scotiabank at the working industry level to ensure alignment on Change Management objectives across various Global Payment Platforms initiatives.

The Senior Manager works independently, receiving direction from the Global Payment Platforms leadership team and collaborating closely with the Product Owners. This is a highly dynamic environment and the incumbent is expected to manage multiple projects while quickly adapting to evolving business priorities, ensuring all activities conducted are in compliance with governing regulations, internal policies and procedures.

What You’ll Do:

1. Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
2. Lead Change Management and Training definition, planning and execution:
1. Working closely with the Director in the strategic definition, management, and execution of the change management plan, along with a variety of support tools and templates, to manage the development and execution of the change management deliverables.
2. Supporting the transformational nature of the program to align with the strategy and to drive adoption and sustainment across impacted groups and stakeholders.
3. Providing day-to-day management of change management plans, including working with the business line communication and training teams to deliver effective materials to partners.
3. Direct Strategic Message Development and Communication:
1. Utilizing key messages, impact assessments, industry material and benefits to support the development of communications materials for internal and external stakeholders and clients, taking a proactive, timely, and customer-centric approach.
2. Coordinating review and approval across key stakeholders including work back schedules and publication timelines to ensure timely execution.
4. Partner with Product Owners to drive change management efforts:
1. Leading with an end-to-end mindset, where business, technology and operations are all considered when making decisions that drive change.
2. Conducting needs analysis/analyzing recommended and/or implemented changes.
3. Ensuring proper determination of workflow effort differences between existing and recommended processes.
4. Identifying areas for improvement and assessing cost efficiency and risk.
5. Ensuring cross-departmental socialization on program status, as well as highlighting key risks and major constraints.
6. Rolling out the change in a feedback driven manner, adjusting/evolving as necessary.
5. Serve as a relationship manager, facilitator and relationship-builder among key stakeholders:
1. Overseeing/coordinating partner socialization around major themes of change and proposed initiatives.
2. Managing day-to-day relationship with internal partners (e.g., operations, client service & support teams, sales, and segment owners) to ensure visibility to upcoming initiatives requiring integration, communication, and change management support.
3. Participating in, and helping to coordinate the execution of various committees designed to increase program transparency with internal partners.
4. Meeting regularly with program peers and leads to ensure visibility on program milestones, impacts, and industry timelines to evaluate support required; identifies integration opportunities with other in-flight and planned initiatives.
5. Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
6. Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
7. Champions a high performance environment and contributes to an inclusive work environment.

What You'll Bring

1. Ability to translate technical and complex information into key benefits appropriate for a non-technical audience.
2. Proven track record managing multiple cross-functional business, partner, and customer relationships.
3. Strong interpersonal, communications, and relationship management skills.
4. Strong understanding of change management methodology and/or experience participating in initiatives requiring organizational change (i.e. ADKAR framework).
5. Extensive experience influencing leaders and senior executives.
6. 7 years working experience in change management or corporate communications.
7. Exceptional communication skills, both written and verbal (experience developing and executing on communication plans).
8. Able to work effectively at all levels in an organization.
9. Undergraduate and above level preferred and change management certification or designation desired.

Work Arrangement:

Work in a standard office-based environment; non-standard hours are a common occurrence. Regular travel based on business need will be required between our Toronto and Scarborough offices.

Interested?

If your experience is closely related but doesn’t align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank! At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture.

What's in it for you?

Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.