Senior Manager Change Management, GFT

RBC; Toronto; On-site; CAD 75,000 - 110,000; Full time

Job summary

A leading financial institution seeks a Change Management and Adoption Specialist to drive effective change initiatives across various departments. This role involves stakeholder engagement, training, and the development of strategies to ensure smooth transitions to new systems and processes. As part of a high-performing team, the successful candidate will contribute to innovative solutions that enhance organizational efficiency.

Benefits

Comprehensive Total Rewards Program

Flexible work/life balance options

World-class training program

Opportunities for personal development

Qualifications

• 3+ years of experience in change management or organizational development.
• Proven track record of success in leading change initiatives.
• Excellent communication and stakeholder engagement skills.

Responsibilities

• Develop and implement change management plans.
• Identify and engage stakeholders throughout the change process.
• Design and deliver training programs for new processes.

Skills

Adaptability

Communication

Stakeholder Engagement

Analytical Skills

Problem Solving

Job description

Job Summary

Job Description

What is the opportunity?

Are you a talented, creative, and results-driven professional who thrives on delivering high-performing applications? Come join us!

Global Functions Technology (GFT) is part of RBC’s Technology and Operations division. GFT’s impact is far-reaching as we collaborate with partners from across the company to deliver innovative and transformative IT solutions. Our clients represent Risk, Finance, HR, CAO, Audit, Legal, Compliance, Financial Crime, Capital Markets, Personal and Commercial Banking and Wealth Management. We also lead the development of digital tools and platforms to enhance collaboration.

Come and be part of our innovative and high performing GenAI and Mobile Team if you are a talented, tenacious, meticulous and results-focused individual who thrives on keeping up to speed related to new technologies specially AI and GenAI. We are seeking an experienced Change Management and Adoption Specialist. The successful candidate will be responsible for leading and supporting change initiatives, ensuring that stakeholders are engaged, trained, and equipped to adopt new processes, systems, and technologies. The goal of this role is to minimize disruption, maximize benefits, and ensure a smooth transition to new ways of working.

What will you do?

Change Management: Develop and implement change management plans to support the adoption of new processes, systems, and technologies. This includes assessing organizational readiness, identifying and mitigating risks, and developing strategies to address resistance to change.

• Stakeholder Engagement: Identify, analyze, and engage stakeholders to ensure their needs are understood and addressed throughout the change process. This includes developing and executing stakeholder engagement plans, communicating change initiatives, and providing updates on progress.

• Training and Development: Design and deliver training programs to support the adoption of new processes, systems, and technologies. This includes developing training materials, delivering training sessions, and evaluating the effectiveness of training programs.

• Adoption and Usage: Develop and implement strategies to drive adoption and usage of new processes, systems, and technologies. This includes monitoring and analyzing adoption metrics, identifying areas for improvement, and developing plans to address gaps in adoption.

• Communication and Feedback: Develop and execute communication plans to ensure that stakeholders are informed and engaged throughout the change process. This includes providing regular updates, soliciting feedback, and addressing concerns and questions.

• Metrics and Reporting: Develop and track metrics to measure the success of change management and adoption initiatives. This includes monitoring and analyzing data, identifying trends and areas for improvement, and reporting on progress to stakeholders.

• Collaboration and Partnership: Collaborate with internal stakeholders, including project managers, business analysts, and subject matter experts, to ensure that change management and adoption activities are aligned with project goals and objectives.

What do you need to succeed?

Must have:

• 3+ years of experience in change management, organizational development, or a related field

• Proven track record of success in leading and supporting change initiatives

• Excellent communication, interpersonal, and stakeholder engagement skills

• Proficient in PowerPoint and creating executive level presentations

• Ability to analyze complex problems, identify solutions, and develop effective plans

• Experience with training and development, including design and delivery of training programs

• Experience in creating video content

• Strong analytical and problem-solving skills, with the ability to interpret data and metrics

Nice-to-have:

• Experience with project management methodologies, such as Agile or Waterfall

• Knowledge of adult learning principles and instructional design

• Experience with data analysis and metrics, including tools such as Excel, Tableau, or Power BI

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

• Flexible work/life balance options

• Opportunities to do challenging work

#LI-Post

Job Skills

Adaptability, Business Appraisals, Change Controls, Commercial Acumen, Critical Thinking, Decision Making, Interpersonal Relationship Management, Long Term Planning, Organizational Change Management, Overcoming Resistance to Change

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-06-24

Application Deadline:

2025-07-11

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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