Senior Manager, Capital Projects (Customer Project Execution)

Toronto Hydro; Toronto; Hybrid; CAD 147,140 - 183,925; Full time

Benefits offered by this job

Health & Dental benefits

Employee & Family Assistance Program

Virtual Healthcare

Life insurance & long-term disability

Spending account for fitness

Generous paid time off

OMERS pension

Tuition reimbursement

Employee engagement events

Job summary

Toronto Hydro is seeking a Senior Manager, Capital Projects (Customer Project Execution) to lead planning, execution, and continuous improvement of customer-driven capital projects and connection programs. The role covers a portfolio of high-volume, complex projects across residential, commercial, and large public infrastructure, with a focus on scalable delivery and exceptional customer experience.

The position requires at least 10 years in leading capital projects, strong leadership, and a

Qualifications

• Bachelor's degree in Engineering (Electrical preferred).
• P.Eng. license in Ontario preferred.
• MBA or Engineering master’s degree preferred.
• PMP designation preferred.

Responsibilities

• Lead planning, execution, and improvement of customer-driven capital projects and connection programs.
• Oversee portfolio of high-volume, complex projects for residential, commercial, and major infrastructure.
• Establish project delivery frameworks, budgets, governance, and reporting.
• Coordinate engineering and construction activities with internal/external partners.
• Negotiate complex commercial and contractual agreements.
• Drive safety, compliance, and environmental initiatives across the portfolio.
• Foster strong stakeholder relationships with municipalities, regulators, and partners.

Skills

Verbal communication

Written communication

Stakeholder management

Education

P.Eng. Ontario (preferred)

Undergrad Engineering (Electrical preferred)

MBA or Engineering (preferred)

PMP designation (preferred)

Job description

Expected Salary Range: $147140 - $183925 Annually

Target Variable Performance Pay: 25%

The salary range shown above reflects the expected compensation for this position.

The final salary offered will be determined based on a holistic assessment of the candidate’s experience, education, training, and alignment with the role’s requirements. For positions covered by a collective agreement, placement within the range will follow the applicable step or classification.

Reporting to the Director, Customer Project Execution, the Senior Manager, Capital Projects (Customer Project Execution) is responsible for leading the planning, execution, and continuous improvement of customer-driven capital projects and connection programs. This role oversees a portfolio of high-volume, complex connection projects for residential, commercial, and large public infrastructure projects, while being accountable for establishing scalable project delivery frameworks, managing budgets and reporting, coordinating engineering and construction activities, and ensuring an exceptional customer experience. The successful candidate will play a key role in advancing customer transformation initiatives through process redesign, automation, and operational excellence.

This posting is for an existing vacancy.

Key Responsibilities

• Oversee and manages the development of strategy, forecasts, plans, executes and reports for a portfolio of capital constructions projects for customer projects
• Lead the delivery of customer-driven capital projects and connection programs from intake through execution.
• Establish and mature project delivery processes, governance frameworks, performance metrics, and reporting structures for a growing portfolio of work.
• Develops and maintains strong relationships with key external stakeholders, including municipalities, transit agencies, developers, regulatory authorities, and project partners.
• Leads commercial and contractual negotiations for complex project agreements, coordination agreements, and infrastructure-related arrangements.
• Partner with customer-facing teams to enhance transparency, communication, and overall customer experience throughout the project lifecycle.
• Leads a team to drive departmental activities to comply with required environment, health and safety (EHS) legislation, regulations, policies, procedures and practices
• Provides coaching and feedback to motivate and engage employee outcomes in the attainment of organizational goals; acts to address gaps in performance which may impact outcomes. Provides varied growth opportunities and supports specific rotations for all employees
• Manages annual budget, plans, scorecards and measures consistent with corporate, divisional and departmental goals.
• Oversee and manages the relationships, attainment and performance for all elements of a portfolio of customer-driven capital projects.
• Provides oversight of the management systems, processes and procedures to optimize safety, reliability, costs and outcomes in accordance with legal and regulatory obligations under various statutes and codes
• Acts as the subject matter expert in the development and defense of regulatory evidence to support large construction projects portfolio.
• Oversees the resolution of issues with internal and external stakeholders to mitigate and address risks associated with project/program attainment or organizational brand and reputation.
• Up to 20% of monthly travel is required to visit construction sites, field visits, off-site meetings, and other work locations.

Requirements

• Undergraduate degree in Engineering (Electrical strongly preferred)
• Minimum ten (10) years of experience in leading capital projects, customer connection programs, infrastructure projects, or utility-related project execution.
• Minimum of seven (7) years of strong people leadership experience
• Strong knowledge of design, construction, contract administration, and project delivery practices.
• Demonstrated experience in developing and managing partnerships with internal/external stakeholders
• Registered Professional Engineer (P.Eng.) in the Province of Ontario (preferred).
• Masters level degree – Business Administration or Engineering (preferred)
• Project Management Professional (PMP) designation (preferred).
• Strong understanding of utility relocation, utility coordination, permitting, and regulatory approval processes.
• Strong knowledge of project management principles, risk management, contract administration, and capital project delivery.
• Superior verbal and written communication skills; ability to effectively communicate ideas and influence change with people at all levels of the organization

Total Rewards

To support the overall well-being and success of our employees, Toronto Hydro provides a comprehensive total rewards package which includes:

• 100% employer paid Health & Dental benefits
• 24/7 access to Employee & Family Assistance Program and Virtual Healthcare
• Company-paid life insurance and long term disability
• Spending account to support fitness goals (e.g. gym memberships)
• Competitive paid time off (including vacation and parental leave)
• Defined Benefits Pension Plan through OMERS
• Career development and tuition reimbursement
• Exciting employee engagement and appreciation events throughout the year

This position is based in a hybrid environment allowing for remote work two days per week, based on business needs. Employees will be required to come onsite Tuesday to Thursday. You are expected to live in Ontario and within reasonable commuting distance of the office.

Toronto Hydro is committed to leveraging new technologies to support an efficient and inclusive recruitment process. As part of this, artificial intelligence (AI) systems may be used to assist in screening, assessing, or selecting applicants for this position. These tools are used in combination with human decision-making to ensure fairness and consistency.

Accessibility and Application Support

Toronto Hydro is committed to fostering an inclusive and accessible recruitment process. Thank you for considering a career with Toronto Hydro. We welcome applications from all qualified candidates.

If you’re having difficulty using our online application system and require accommodation, please email [e-mail] or call [phone]. Toronto Hydro is pleased to provide reasonable accommodation for qualified individuals throughout the job application process. Please note this email is for accommodation requests only. Resumes sent to this email address will not be considered. Learn more about our commitment to accessibility.